Airtm Reviews 

I am extremely disappointed with AirTM’s service. They restricted my account over a month ago without providing any clear reason. I receive my company salary through this platform, and my funds have been locked the entire time.

Customer support keeps asking for “patience,” but patience for what? It has been more than a month, and I still have not received an explanation or access to my money. This is very unprofessional and stressful, especially when it involves someone’s salary.

I strongly advise others to be cautious when using this service. Blocking access to someone’s funds without transparency or timely resolution is unacceptable.

Lost funds in an unexpected way.
It is very difficult to use their service with unclear procedured that cost you money to be lost within 2 hours if the receipt is not online then your transfer vanishes and you lose.I am very disappointed to lose since in the beggining of my subscription

This is a completely scam site. Do not attempt to sign up. It seems like this site is collecting personal information. I completed the identity verification process, but the my account was permanently closed. These people are strange.
They are sending me emails asking me to close my account and give feedback on it. These are truly outrageous and fraudulent scams.

I decided I would try to switch from PayPal to AirTM for work payments after hearing about the better rates available. I came to regret this as soon as I received my first payment. I tried to withdraw it, and now my money is stuck in escrow. What should have taken no more than 10 minutes has gone on for over 10 days.

Chasing up support has been horrible, I keep getting fed vague lines about 'working on it' after giving every conceivable detail about the transaction. Initially I waited for them to fix it, and they responded saying they had! Except, nothing had changed. And it took multiple followup emails for them to acknowledge this, and feed me the same copy-paste responses.

Utterly dreadful and totally abysmal.

Avoid at all costs. I promise you those extra 2 cents per dollar are not worth it.

Ticket number #3232000
This case made for 2 person on binance. Other party submitted request against me on airtm. Airtm blocked my airtm account. After that they listening both parties words and they deside you can solve this problem on binance not here.

And on binance case is already resolved in just one day. We both parties sent a proof to airtm. And now they didn’t remove my airtm account restriction. And they didn’t reply to our mail also. What can i do?

Because i have balance in airtm that’s why they are doing this?
When that case is happened on binance that binance account is open in just one day after resolve the case.
And where no issues on airtm and they already said you can solve this problem on binance not here.
So why they are doing this?

Sorry but i have no options to publish this on Facebook.

When you’re removing the restriction on my airtm account. I will post again airtm removed my account restriction but right now i have no options.
BY ALL MEANS - DO NOT USE.
Dear Airtm team, if you want me to reconsider this review, please resolve ticket No. #3232000 ASAP. Would be great to remove the restriction from my airtm account.

Hi Airtm team
Hi Airtm team, I’ve been waiting for a reply from support for several weeks now.

Could you please check and process my ticket ASAP?

Ticket ID: #3192036. Thanks!

My experience with Airtm has been extremely bad and stressful.
They suddenly blocked my account after receiving my hard-earned money, without any proper explanation. I immediately cooperated and submitted all the documents they asked for. Even after doing everything from my side, my account has been blocked for more than 3 days, and my money is completely stuck.
The worst part is the support. I have mailed them many times, raised a ticket (#3221908), and followed up again and again, but they have not replied to even a single email. There is absolutely no communication, no update, and no timeline.
I urgently need this money, but Airtm does not care at all. Because of this issue, I am not able to work properly, and it has caused me mental stress and financial problems. A financial platform holding someone’s money and then completely ignoring them is unacceptable.

This is very very bad support, very unprofessional behavior, and a terrible user experience. Blocking accounts and keeping people’s money without responding is not how a trustworthy platform should operate.
I strongly do not recommend Airtm to anyone. If you value your money, time, and peace of mind, stay away. This has been one of the worst experiences I have ever had with any payment platform.

I tried withdrawing some money to my bank through Moonpay from my Airtm account but somehow, I saw the transaction had stalled due to a wrong memo provided.

I reached out to the Moonpay customer service, and immediately a refund was issued and the refund hash was sent immediately. I reached out to Airtm that my funds had been refunded but there was just a generic response and since then, I’ve received no help nor was was my money refunded.

This is a bad customer service at its peak. I can’t wait to get my money out of there and stop using the platform.

I deposited 1,000 USDT via RedotPay to my AirTM account on January 7, 2026.
Despite submitting all evidence (screenshots, videos, and confirmations), the funds have not been credited.
My support ticket (#3220910) has been open for over a month, and the previous tickets were closed without resolution.
I am still awaiting the release of my funds.
Antonio Manuel

My Airtm account has been inaccessible for several weeks due to a technical 2FA loop.
My funds are blocked, support has not provided any concrete solution despite multiple urgent escalations, and this has caused serious financial hardship.
A formal complaint has been filed with the CFPB.
I am requesting immediate access to my funds or a manual withdrawal.

A new guy came after almost 6 hours of adding money to my Cashier account. This new person "(is employed by Airtm but comes as customer to cause havoc). He was supposed to send money to my bank account, he never did but he fought with me so hard after I have accepted to do the transaction with him. He blamed me for being a scammer and for stealing his money from his bank. Red flag 2: he didn't confirm the transfer from his account to mine but he reported me to the support team. I received an email from airusd.soport.help(at)gmail.com. How did this customer knew my account details (especially my Airtm registered email address?) because that is hidden for customers. This email has been controlling the whole situation, I included the support team support(at)airtm.com. If the (at)gmail was a scam which Airtm didn't knew about, Airtm support would have confirmed that there's no problem with my account as I have provided evidence X15 to show that customer didn't send the money to me. These people froze my account and took my balances. How can an unknown scammer do all of this? People with the upperhand is Airtm support team. While freezing my account; they asked if do I have any balances on other accounts because every balance I have must be sent to Airtm for freezing. Now they are claiming that scammers (@gmail account, the one who sent the attached email screenshot) have stolen my money. This new customer told me how much power he has to get me suspended permanently on the system. The expectation was for me to pay for the money I did not received from the new customer (Airtm employee account). Airtm employees will steal all of your money. Guys, flee from this site. All the 1 ratings here, you will undergo all of that abuse if you do not leave Airtm. They stole my money, no accountability. Blaming me that I allowed scammers to scam me. Only Airtm employees who knew my Airtm email account and no one else. Guys if you love your peace, please withdraw all your money and spread this truth to everyone you know.

Airtm will make you to fight for your hard earned cash. Your 2FA security, won't even secure your account because the Airtm employees are the one's who will be scamming you. I hate everything about Airtm.

I am utterly shocked by my recent experience with Airtm. I initiated a P2P order with a PayPal affiliate, who sent me an invoice for a modest $13 transaction. I paid it immediately and confirmed the payment without any issues. However, upon logging in yesterday, I discovered that my account balance was missing this amount. Assuming it was a simple glitch—perhaps the affiliate hadn't transferred the funds—I reached out to support for assistance.

To my dismay, the support agent treated me like a naive child in need of a lecture, rather than a valued customer with a legitimate concern. Their responses were unprofessional, condescending, and outright obnoxious. I've tried to attach screenshots to illustrate this appalling interaction but no option over Trustpilot, as I can hardly believe this is how Airtm chooses to handle customer service.

its super good for p2p i had no issues there but they suddenly limited my account and blocked me and told me to contact support its been 3 days and i haven't got any response from the support my ticket is #3204781 thats why i would rate it a 3 need better support

Bad refund policy , They are highly manipulative and deceptive . Please avoid if you can .

Funds Held After Account Closure — No Notice, No Response
AirTm closed my account without any prior notice while I still had active funds in the account. Since then, I have contacted support multiple times to understand what happened and to withdraw my funds, but I have not received a response.

I am not asking for anything beyond access to withdraw my own pending balance. If there is any verification or compliance step needed, I am ready to complete it immediately—please tell me what is required.

I am requesting a clear resolution: either reopen my account so I can withdraw my funds, or process a withdrawal/refund of the pending balance and confirm it in writing. I will update this review once the issue is resolved.

This platform has suspended my account without any reason even I was a new user by I was not to much familiar in the beginning stage they have suspended my account I request multiple time that I would provide all proof give me a chance but they have not I think this platform is not providing sufficient support to the everyone is not perfect in the word everyone learns from mistakes I believe I did nothing wrong I was beginner they should give me warning instead suspension but they had not given... I am requesting them review and give me a chance as I was a beginner

My account has been limited for no reason, please tell me why. I have emailed you but I have not received any response. I have been using airtm for a long time. But now the airtm service is very useless.😠

Do you want your money to be in pending status and “lost” somewhere? Do you want to be ignored in both tickets and chats when you need to resolve the issue urgently? Do you want to be treated like you are a beggar and you need something from them, when you just want to use service(that btw charges a lot of fees for withdrawals)? Do you want to feel that you are not important and nobody cares whether you are using the services or not? Then this service is for you! I haven’t met such incompetent support in all of the support channels out there. They can’t do anything, and they are not even trying. By choosing this service, you agree to receive only generic response such as “it will take more than expected to review your case” once a week if you are lucky. No resolution, no possibility of escalation to manager. Whenever you ask to escalate the matter to the manager through a chat session, the representative just close a chat on you(it was Carlos H., thanks buddy). Even discord community verification takes more than a week. They don’t have enough support representatives. But by saving money on employees, you are losing money on customers. I’ve tried giving you time, and I’m done. I won’t be recommending the services, and me personally, I’m gonna switch to PayPal. I also will be bringing this matter to corresponding entities. You, as a financial service, is obligated to deal with customer queries in a timely manner. Leaving people with no response and resolution won’t bring the service nothing but bankruptcy.

I have more than 5 years working with them, although they experienced some issues at the beginning they have completely improved their services.