Airtm Reviews 

Don't use this scamming platform.
They locked and stole my money.

My brother got a serious disease and I needed to bring him to the hospital today.
But I wasn't able to use my money for him.

They limited my account with a bunch of money without any proper reason.

NEVER USE THIS SCAMER's PLATFORM!!!

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Deposit ID

Hello! Horrible quality you have guys!
Before reception of wire I've asked online chat operator if my account is in good conditions and if I can receive money there. YOU SAID YES! 24 hours ago I sent 10,000 USD to my virtual US account with you and now YOU CANCELLED THE DEPOSIT! I paid money for wire, now I need a refund of the fee PLUS YOUR DETAILED EXPLANATION OF THE REASONS.

Made pyusd transation since 1 year, july 14 i made one money never reach my account
Tickets #3026933 #3049459

It’s been over a week since my account was temporarily limited, and I still haven’t been told why. I sent in a support ticket right away, but there’s been no reply. Honestly, this is really frustrating, especially since my account is verified. I am confident I have not intentionally violated any terms or rules. If there has been any unintentional mistake, I expect to be informed so I can address it immediately. I kindly request that you resolve this issue as soon as possible.

Ticket num: #3048385

I trusted Airtm to safely manage my Stellar wallet funds, but they created the wallet without giving me the secret key, locking me out completely. Despite completing full identity verification, Airtm refuses to release my funds for over three years. Their customer service is unhelpful and dismissive. This is not just poor service — it feels like money laundering and theft.

If you value your funds, stay far away. I have already escalated this case to multiple authorities and legal investigation is ongoing. Airtm’s reputation is well-deserved for their negligence and malpractice.

AIRTM 1- It is not as intuitive as it seems. and THEY ARE NOT CLEAR ABOUT THE COMMISSIONS NOR THEIRS NOR THE INTERMEDIARIES 2- When entering funds in my case US dollars (USD), they convert them to a USDC cryptocurrency (at a lower value). 3-Then there is no option to "send to friends". 4 When using the "send payments" option you must choose a "payment method" the term generates confusion Very bad translation into Spanish. 9 you have to pay close attention to enter the recipient's information correctly (afterwards you cannot edit or delete it and you have to upload everything again. Also, if you preload all of this in your profile - "payment methods", you cannot use it from there, because it takes it as an account in your name) 5- THERE IS NO HELP AT ALL. The help service is non-existent and you must also register separately, it is not linked to your user AND you must register separately. 6- For bank transfers/payments, if you choose the option for your recipient to receive the money in their local currency, the exchange rate changes minute by minute. 7- Once the transaction is complete, only the recipient's email address appears; it's not possible to see which bank you sent the money to. 8- It's a scam by any measure. They don't inform you where they are located or what support they have. 9- I sent a payment to a bank, but my recipient was forced to open an account with them.

not hAVE EXPERIENCE WITH IT

#3038426 (Ticket Created by Virtual Assistant)
3032399 (Original Ticket Through Email)

I have been greatly disappointed by the Airtm customer service.
I did a transaction with a cashier 18th of July and some days later on July 23rd he submitted a complaint stating he wanted a refund due to declined transaction.

I was very cooperative and he received a full refund on Friday, 25th of July.
Since then, we both informed the customer service that the refund has been completed.

Instead, the messages were ignored and I am still unable to move funds on my account due to restrictions.

After informing the virtual assistant, he opened another ticket instead of helping me sort it out #3038426

Instead of acknowledging the refund, I was told to refund another 35.30 usdc by depositing in my account.
I can't do this has the cashier has already received his refund.

I have attached proofs of a successful refund to the ticket.
Kindly acknowledge the refund and remove all the restrictions from my account.

My account just got closed and no reason was given. The worst of the worst

Subject: Urgent – My Airtm Account is Locked and I Cannot Withdraw Funds

Dear Airtm Support,

I am writing to urgently request assistance with my Airtm account. My account has been locked due to multiple login attempts, and I am currently unable to withdraw any funds. I have already submitted several support tickets and emails, but unfortunately, I have not received any response so far.

This issue is causing me serious inconvenience, especially as I have funds stuck in the account that I need to access.

Here are my details:

- Approximate date of issue: [e.g., July 10, 2025]
- Description of issue: Account access blocked and withdrawals disabled due to multiple attempts.

I kindly request that you look into this matter as soon as possible and provide me with a solution or at least a status update.

Thank you for your attention, and I hope to hear from you soon.

Best regards,
[Sondes jelassi]

thank you very much Airtm

I have set my gadgets to remember all my passwords but AirTM is always saying my password is wrong. Even right after setting up a new password and login instantly, it says the same.

Absolutely no support for fraud, which they allow to happen through their terrible UI and website design. I had money stolen by a "cashier" several months ago. He is still active on the site despite being reported. I will continue to leave one-star reviews until my money is recovered. If something goes wrong, you will repeatedly be fobbed off with excuses while the scammer gets to keep your hard-earned money unpunished. My latest ignored ticket number was 2560889.

They usually respond very fast

I'm happy but I need a cashier option to earn more it's my pleassure

Its a best platform to exchange your money

They were very helpful and answer my questions and guide me to resolve my issue.

My account has an issue with withdrawals, as they do not arrive while marking them as completed. I first reported this issue 2 months ago, but customer service has been absolutely terrible. It took them over 1.5 months to refund the money and still 500$ is missing. Replies are slow, often just a copy-paste of previous messages, barely paying attention to the actual problem. They marked the problem as solved after recovering one 40$ transaction whereas the problem concerned multiple transactions amounting to 4000$ total. Instead of fixing the issues, they blocked bank transfers from my account, leaving me with expensive alternatives like peer2peer transactions.

Absolutely terrible experience with this company. Which credible financial institution would treat disappearing money with such ignorance??