AIR TRAVEL EXPERTS Reviews 

84
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Gave me wrong terminal info outward and return, causing stress and extra expense. Asked for explanation (not money) and they were very dismissive, no empathy and blamed airline (after investigation, u... See more

Rated 4 out of 5 stars

I have just booked flights to Bali with ATE and have received my booking confirmation within less than 24 hours. I was horrified to read the reviews once I'd booked through momondo, as they made m... See more

Rated 1 out of 5 stars

One word: disgusting No notification of the company going bust no email, nothing. Get to the airport to find our flight isn’t on the airlines system. We booked and paid for this flight over 6 months... See more

Rated 1 out of 5 stars

Do not use this company!!!!! Booked a flight to thailand and never received a booking confirmation email, called numerous times and was told an email was going to be sent. After chasing for 5 days... See more

Company details

  1. Travel & Vacation

Information provided by various external sources

Air Travel Experts is a travel agency where we provide cheap and satisfactory fares to our customers with best and hassle-free customer support..


Contact info

2.3

Poor

TrustScore 2.5 out of 5

84 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(84)

1 review in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Hello,

I just to take this opportunity to say thank you to your airline. My 8yr old son travelled to africa as an unaccompanied minor Using Kenya airways., Through your help, he was able to arrive home safely, and I just want to say thank you for your company for you made it possible for him to have a safe journey. You made all the arrangements and made it easier for me. Everything ran smoothly. Thank you for be in contact with me throughout the journey. Jessica malik of +44 20 8129 4283, Thank you for making it possible. I will surely recommend you guys to all my friends happy new year!

3 December 2024
Unprompted review
Rated 1 out of 5 stars

THESE ARE THE SAME PEOPLE AS THE FLY N…

THESE ARE THE SAME PEOPLE AS THE FLY N DEAL DO NOT TRUST!
please people do not trust this company to cross the road with let alone to buy a ticket from them to fly where ever you need to go these people are the same company as FLY N DEAL total liers and fraudsters even the staff are trained properly how to lie to you JUST DONT DO IT!!!

3 August 2018
Unprompted review
Rated 1 out of 5 stars

this is a total ripp of company they …

this is a total ripp of company they also trade as Holidaymood and also Buzzmood they have a few more companies that they deal under. i booked my ticket in November 2017 for Feb 2018 as my son was getting married and the b*****ds had not booked our seats. please be aware. All the good reviews are from there rip of staff.

11 February 2018
Unprompted review
Rated 1 out of 5 stars

Disgusting

One word: disgusting
No notification of the company going bust no email, nothing. Get to the airport to find our flight isn’t on the airlines system. We booked and paid for this flight over 6 months ago. Now having to claim threw insurance to get money back but have just had to buy new tickets at double the price to continue with our holiday. Very much out of pocket thanks to this company.

31 January 2018
Unprompted review
Rated 1 out of 5 stars

B*stds..

B*stds... was just checking for their phone number to check on my flight & have realised they’ve gone bust 😡😡😡

No emails, nothing

16 January 2018
Unprompted review
Rated 1 out of 5 stars

I am trying to confirm my flight to …

I am trying to confirm my flight to Cairo for tomorrow but I couldn’t as the airline didn’t accept my booking reference number issued by Air Travel Experts. I can see the company has gone into insolvency. This is very bad.

14 December 2017
Unprompted review
Rated 1 out of 5 stars

Booked 3 wks ago tickets in January to …

Booked 3 wks ago tickets in January to Thailand. Told yesterday gone into insolvency. I paid by debit card. Am gutted I guess I have now lost 1000 pounds. This is awful. I have contacted Momomdo who had Air travel experts on their search engine. But they are not bothered even though I pointed out all the previous bad reviews on Trustpilot. The company was Atol protected so I have contacted them and CAA. Even though I checked them out before I booked it just goes to show how easy it is for them to take your money.. BEWARE WHEN LOOKING ON SEARCH ENGINES. We will fight this .

5 December 2017
Unprompted review
Rated 1 out of 5 stars

Insolvent

Received the insolvency email earlier. Booked via debit card and reading my insurance policy doesn’t look like they cover either. I did check ATOL and they are registered, that’s my next step tomorrow.

4 December 2017
Unprompted review
Rated 1 out of 5 stars

Do not use - Company in Liquidation

Do not use this company - they are now in liquidation and have not paid for my flights. Hence, the airline has subsequently cancelled the booking. If you have paid by credit card, I would recommend you to contact your cc company immediately to try and recover the cost. More than likely, the positive reviews below are fake as they are trying not to worry their creditors.

4 December 2017
Unprompted review
Rated 1 out of 5 stars

Further to my pprevious post

Further to my pprevious post, I have just received an email saying that Holiday Mood/Air Travel Experts 'is instructing Insolvency Practitioners for it to be placed into voluntary liquidation.'

4 December 2017
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!
Booked a return ticket to Australia, and received their invoice / receipt.The ticket icket had not been sent with 12 days to go before flying. So I called them to be told that they had not issued the ticket, because 'the price had gone up'. Not only did they not honour the original price (that was paid in full), but they did not contact me to tell me the ticket was not going to be issued unless I paid an additional 350 pounds. The only help I received was "pay the additional cost or we'll refund the ticket'. As I am leaving in 12 days that was not an option so I had to pay. It was a complete scam, and I would encourage any one looking for good price ticket to NEVER USE THIS COMPANY!

1 December 2017
Unprompted review

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