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AJ Products UK Reviews 

252
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff, quick communication, and the durable, sturdy quality of the furniture and office equipment purchased for various settings. People also appreciate the prompt delivery services, competitive pricing, clear website details, and the smooth, straightforward ordering process from start to finish. Some reviewers were not happy with delayed delivery times, extended waiting periods, or long shipping delays caused by courier services. Consumers occasionally mentioned that certain delivered products arrived with minor cosmetic flaws or that customer support communication required persistent follow-up to resolve unexpected issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great size, excellent value,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting an easy process and fast shipping.... See more

Order

Customers report overall satisfaction and positive experiences with the ordering process, highlighting... See more

Service

Reviewers mention positive feedback about service, noting excellent support and timely deliveries without... See more

Quality

Clients share positive opinions on quality, highlighting robust and well-made items delivered on time.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chair... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I made a mistake with the delivery address I submitted. The customer service team picked this up, researched and rectified the address and let me know they had done so, all... See more

Company replied

Rated 5 out of 5 stars

We recently purchased waste management bins from AJ Products. The first set of bins we received were not quite suitable for our needs, but the customer service was excellent. They made the return proc... See more

Company replied

Rated 5 out of 5 stars

A quick enquiry with AJ Products UK led me to make a purchase as it was exactly what I was after. A polite and friendly service from 'Jemma' made everything a little easier. Although a lot of problems... See more

Company replied


Company details

  1. #20 of 30 best companies in Industrial equipment supplier
  2. #5 of 6 best companies in Bar Restaurant Furniture Shop
  3. #7 of 8 best companies in Industrial Supermarket
  4. #39 of 58 best companies in Office Furniture Shop
  5. #19 of 25 best companies in Warehouse

About AJ Products UK

Written by the company

Office & Conference Warehouse & Workshop Changing room Canteen furniture

  • Minimum 7 year warranty on all products
  • Sustainable sourcing & manufacture
  • Free delivery on orders over £1000 (ex VAT)
  • Bespoke advice and free space planning service
  • 3D renders to help you visualise how your new space will look
  • Installation options available

At AJ Products (UK) Ltd, we’re a B2B multi-channel supplier of workplace furniture, equipment and ergonomic solutions for the entire working environment – from the office to the canteen, as well as workshops, warehouses, schools and public spaces. With a focus on innovation, efficiency and ergonomics, you will find workplace furniture and equipment that simplifies your day-to-day work life AND improves your wellbeing. We call it HAPPINESS AT WORK.

Our range includes over 15,000 products – a mix of our own Scandinavian-designed solutions and trusted brands. From day one, we’ve always put our customers’ needs first – from product development to reliable deliveries, responsive support and great service. We’re here to make sure every organisation can create the right workplace: one that is fully tailored to the needs of your business to make your work more efficient, support employee wellbeing and represent your company culture.

We’re part of the AJ Group, which includes 26 companies across 20 European countries. Established in Sweden in 1975, the AJ Group has been successfully helping businesses for 50 years and improves more than half a million workplaces around Europe each year. Our UK office opened in 1999 and is based in Farnborough, Hampshire. Alongside our sales companies, the AJ Group also owns three factories: our site in Poland manufactures wooden furniture, the Slovakia factory produces metal lockers and pallet racking, and our newest facility in Lithuania focuses on textile products and acoustic solutions.

Contact us

What can AJ do for your business?

Written by the company

We are experts at improving workplaces
AJ Products designs workspaces where people can perform at their best. With a focus on innovation, efficiency and ergonomics, we create smart solutions for the modern workplace. Our furniture, equipment and interior solutions are designed to make going to work more fun, whether you need a ready-to-go product sent out to you or a customised project solution tailored to your space. We offer over 15,000 products for offices, warehouses, industrial facilities, schools and more, all of which are easily accessible via our website or by calling our friendly sales team.

7-Year Guarantee

Get a minimum 7-year guarantee on every product

At AJ Products, our entire product range is automatically covered by a minimum seven-year guarantee. We want you to be confident that your goods will last your business for many years to come. Plus, ensuing our products have a long lifecycle also helps us reduce our carbon footprint!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

252 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(252)

76 reviews in the last 12 months

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Rated 3 out of 5 stars

The metal frame of the workbench was…

The metal frame of the workbench was solid and adjustable however the worktop was a big disappointment.
It appears to be made if compressed wood pulp and is not durable and marks easily.
A big pity as this lets the whole product down.

25 January 2025
AJ Products UK logo

Reply from AJ Products UK

Hi Stephen,

I have contacted you separately by email regarding the workbench you have chosen to see if you want to upgrade from the chipboard top entry level workbench to something more suitable for your needs.

I hope that we are able to find a suitable resolution for you.

Kind regards

Sarah Hammond
Customer Care Manager

Rated 1 out of 5 stars

Not received my order

Not received my order, avoid. Ordered 3 weeks ago, says delivered. Rang up and they are clueless cant tell me when it was shipped and saying it doesn’t have shipping. £700 scammed, absolutely bazaar

31 December 2024
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Reply from AJ Products UK

Hi Jamie,

We advised delivery Early January on your order confirmation. One of my team were looking was looking into this for you and advised delivery will be tomorrow but we did not have tracking available. We will contact you directly by email to confirm.

Kind regards
Sarah Hammond
Customer Care Manager

Rated 4 out of 5 stars

Good product

Delivery was slightly longer than stated but this was probably because of Christmas. On the day we were told our product was being delivered it came at the time stated.
The product is very good quality and as described.

31 December 2024
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Reply from AJ Products UK

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

New furniture

Hi All
I did order new sets tables and chairs for our company Website is easy to use and is a plenty stuff to pick up any style. Everything came on time and products are very well pack to protect them from the damage.
We will definitely use this company again in the future👍

31 December 2024
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Reply from AJ Products UK

Thank you for taking the time to leave us a review & I hope that we can support your needs in the future.

Rated 5 out of 5 stars

Although it wasnt as quick as we would…

Although it wasnt as quick as we would have liked, due to the Christmas period and coming from Sweden at such a busy time, worth waiting for.

The tables are beautiful, practical , and we are buying more!

19 December 2024
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Reply from AJ Products UK

Thank you for the review of the Canteen tables. We are pleased to hear that you are happy with them and look forward to supplying you again in the near future.

Rated 5 out of 5 stars

Helped with queries quickly

Helped with queries quickly, very efficient and promptly delivered considering it was coming from another country. No issues with the products either, all arrived with no damage or any problems. Only thing that could've been slightly better is communication on when delivery was happening, but in fairness to AJ the invoice did say to phone before delivery but the delivery company didn't and we weren't notified of the day they were being delivered until we we're already within the delivery time window. But very happy trustworthy company.

12 December 2024
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Reply from AJ Products UK

Thank you so much for your glowing review! 

Rated 5 out of 5 stars

Helpful & efficient customer service team

Placed my order and had to cancel prior to receipt of goods, customer services were so helpful in getting my query resolved.

22 November 2024
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Reply from AJ Products UK

Thank you for your feedback. I hope that we can help you with your purchases in the future.

Rated 5 out of 5 stars

Good quality product for the price

Ordering simple, price competitive and delivered within the quoted time. One improvement, notification of delivery as we were all occupied when it arrived.

21 November 2024
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Reply from AJ Products UK

Thank you for providing us with feedback following your recent order. I will look into why you did not receive notification prior to delivery.

Rated 4 out of 5 stars

Dolly trolley

Great product happy with it took a long time to come but did the jib in hand

20 November 2024
AJ Products UK logo

Reply from AJ Products UK

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Very happy with product

Very happy with product, great price, fast shipping and quality made equipment, highly recommended place to purchase products from!

16 October 2024
Unprompted review
AJ Products UK logo

Reply from AJ Products UK

Thank you so much for sharing your experience! 

Rated 5 out of 5 stars

Purchased L lockers from AJ Products

Purchased L lockers from AJ Products, highly recommended using this company, superb quality products.
Needed extra locking mechanisms which they also supplied with quick delivery.

31 October 2024
Unprompted review
AJ Products UK logo

Reply from AJ Products UK

Thank you so much for taking the time to leave us a review!

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