Akbartravels.us Reviews 85

after booking they don't like to serve customers
official website and email no proper response at all
means they are cheating customers always
very very worst booking agents which I have been selected.
No proper support and no proper response. Very hectic.
so pleaese dont book for ever akbar online portal

Scam don’t book here

One of the worst travel agency in UAE, not responding call or mail and taking too much amount

Worst company, no support available, not replying on emails.

I have bad experience from akbarbtravels for refund issue.last two weeks no response via telephone and through email.

I had a very disappointing experience with this travel agency. Despite sending multiple emails to inform them that my flight had been officially cancelled by Gulf Air, I received no response or update regarding my booking.

I also attempted to contact their hotline numerous times, but after waiting for around 20 minutes, the calls were repeatedly disconnected.

However, when I made an inquiry about booking a hotel, I received a follow-up call within minutes. This inconsistency in customer service is extremely frustrating and unacceptable.

I am having very bad experience with you these days due to refund issues. I sent many mails to you but I still not received any response. I have purchased 2 tickets recently (Eid holiday travel) and due to airlines flight cancellation was unable to fly. Airline itself cancelled one ticket and refund my money to you and you still not responding for this. I am ready to post all the emails which I have sent you, and the acknowledgment I have received from Airline. I got few reply which is not sort out my issue. I called many times on your phone not answering.

Terrible service - the calls get disconnected automatically after long waits, and emails regarding refunds are ignored. Very bad customer support."

It’s has been 10 days now from the day which I requested refund.contacted the airline they are telling it’s refunded and check with travel agent.once call the akbar travels the agent telling it will take 15 more working days to get the refund.very very worst booking agents which I have been selected.
No proper support and no proper response.very hectic.

They are a bunch of scammers running this online scam.
I have been waiting for my refund for over a month and a half and still no proper response from them, nor is there any confirmation on refund.

Do not trust this company as they operate fraudulently.

Dissatisfied, charged heavy, increased amount on spot.
Poorest service
No integrity

I had a very disappointing experience with Akbar Travels. I booked my ticket through their app and the full amount was successfully debited from my card. However, after almost 30 minutes, I received a call from a staff member named Yasir Mehdi stating that I needed to pay an additional amount for the ticket to be confirmed.
This was completely unacceptable. If the fare was not confirmed, the system should not have allowed the payment to go through in the first place. Moreover, the staff member spoke in a very rude and unprofessional manner. Instead of explaining the issue politely, he simply said I could either pay extra or they would refund the amount.
This is not how customers should be treated. Very poor communication, lack of transparency, and extremely bad customer service. I would not recommend booking through them based on this experience.

Worst customer care, Worst experince

This company is a scam. I paid them for a Singapore visa service. After receiving my payment, they stopped responding to my messages and emails and did not continue the visa process. I asked for a refund multiple times, but they completely ignored me. I lost my money and received no service. Please be careful and do not use this company.

Hello all,

Let me update about my experience with your travel agency for my dubai trip with family.

Overall experience: Avg or below.

Reason: Paid almost 9000 dhrs for 4 days family trip but overall offered ameneties are Avg and feels treated as prime customer only on words.

When calculated the prices currenty exist for a customer, the offered package is having huge difference and customer satisfaction never ever granted.

Reasons,

Hotel Experience : Avg.
Facilities: Avg,
Food: Avg.
Rides levels offered: Avg.
Logistics: Poor, (dont feel like pvt instead experienced like Uber).

Note: I lost prime hrs due to irresponsible taxi selection.

Conclusion: Not recommeneded for future trips instead Connect to Hotels directly avoiding these kind of irresponsible travel agent and their staffs.

If you are a woman traveller, just DO NOT go to Akbar Travels for anything.

I had the most horrible experience with them just in January 2026... Went to one of their branches in Kerala for my Singapore visa. It was a girls trip we are taking and my friends applied their visa from Bangalore. I had written a detailed cover letter, stating everything including who's travelling with me, their passport details, where we are taking our flight from, my occupation, my savings and all that.

Despite giving all the documents, the Visa officer told me I'll not get visa because i'm a single woman traveller. When I said I'm married, he started asking questions like why my husband isn't coming on this trip, and why he hasn't given me an NOC and all that.

Mind you, I'm working, i'm not dependent on my partner for financial needs, and I have a good paying job. The Singapore embassy states we need NOC from husband only in cases where the wife is dependent financially on the husband.

This was not the case for me. I submitted the documents on 6th January, and this officer said he sent my documents to Chennai office that day itself. And 8 days later, on 14th January, when I called him to ask for an update, he says that the Chennai Akbar travels office has denied my application because I'm a single lady traveling. he waited 8 days to tell me this. The rejection didn't come from the consulate, but from their office.

He then delayed giving back my passport despite me telling that I need to give this to another agency.

The male ego and primitive thinking at Akbar Travels was nothing short of a shock for me. NEVER EVER OPT for them, if you are a woman travelling abroad.

I recently traveled for Umrah with my family, including senior citizens and children, hoping for a spiritual and peaceful journey. Unfortunately, our experience with Akbar Travels was mentally and physically draining. There was no manager or senior staff to take responsibility or solve any of our issues.

​1. Terrible Logistics & Flights:
The journey started badly with a chaotic 6-hour waiting period. We were asked to made in masjid with kids and elderly. This schedule was exhausting and completely unsuitable for the elderly and young children.

​2. Zero Hygiene & Maintenance:
The most disappointing part was the accommodation. There was absolutely no cleaning of the rooms or bathrooms for days in both Makkah and Madinah. Cleanliness is a basic requirement for prayer (Salah). How are we expected to pray and maintain spirituality when the living conditions are filthy?

​3. Poor Food & Rude Staff:
The food service was unreliable, the quality of food was not good. The staff was rude with no proper service. Breakfast and dinner were not up to the mark. When we simply requested eggs for the children, the staff was incredibly rude.

​4. Abandoned during Checkout:
In Madinah, we were forced to check out at 2:30 PM, even though our bus was not scheduled until 8:00 PM. We were left stranded for hours with no response or assistance from the management.
5.There is a permit needed for Riyazul Jannah, which is usually provided by the agent. But in their case they suddenly said that the permit needs to be done from our end that too in the end moment. I had to apply it on my own and out of 5 members we only for permit for 3. 2 of us did not get a chance. This is so unprofessional that the customer who pays so much has to bear all these inconvenience and still doesn't get a chance to pray.

​This was the worst travel experience I have had. If you are traveling with family, especially seniors, please look elsewhere.

I experienced a real customer support when I was approaching for the refund which caused the airline cancelled the flight due to poor weather. Upon follup with AT customer service they supported to get me back the full refund amount, thanks to the AT team.

Akbar Travels has been extremely unhelpful. My son was kept waiting at the airport for an hour, and they made us wait without giving any proper assistance. Now they’re refusing to give a refund even though my son didn’t board the flight including the return ticket. This is really unacceptable.