Alamo Reviews 

After a smooth collection,From South terminal Gatwick,a great car and 5 day use on a flying visit to UK I dropped off the car out of hours. keys in drop box as instructed.
Car fully intact,refueled, as new looking as when I picked it up.
I boarded my flight home to Austria thinking that was my best car hire experience.
Two days later..£1750 is taken from my credit card!
On calling to find out why this occured I'm told because there was damage.
Clearly done by one of the muppets employed to move the cars back from North to South Terminal.
Despite this, the car is my responsibility till inspected by on of Enterprise employees, it's in the fine print.Not a leg to stand on.
No problem I have an excess policy that covers any damage.
But to claim on this I have to be invoiced for said damage.
A minor scuff, according to the report and proven by photos.
To the untrained eye looks like something would be polished out.
However, one month later I am still waiting for the damage invoice and the difference refunded to my credit card.
I have been told the costing is there, but can't be told over the phone what it is.
The billing department will send it out but is currently in their queuing system, can take up to 60 days.
So...the company can hang on to nearly 2 grand of my money for a bill which could be about a 100 quid..for 2 months!!
There is no one to talk to, assistance comes from youngsters reading from script,
there is no customer service mechanism to complain to.
My advice
Avoid, Alamo/Enterprise.
Read reviews on lesser known company's that are competing for business with these corporate behemoths that don't give a flying f#$k about their customers.

I've booked online a car from Luton Airport, paid at the arrival. Got their extra insurance for peace of mind, everything was smooth at the pick-up and return. A couple of days later after I returned the car, I got my deposit back to my debit card. Happy with the experience

Genuinely appalling
I had booked car 6 months previously from holiday autos
Arrived at desk to be told booking had been cancelled as flight was late. Told that I hadn’t given my flight number. I produced the voucher with the flight number which was ignored. I was told that booking was invalid (£900) and they had no cars - “ phone Alamo”
Luckily i held my ground until manager arrived.
Worst customer experience I have ever had- Milan Bergamo
Do not hire from them

Rented a car whilst our own car was being fixed. Arrived at Alamo to be told that only a credit card (and not debit card) registered to my wife (as named driver) would be accepted even though the car was booked on my account. As my wife doesn’t have one we were refused use of the car but charged fully anyway. Will never use Alamo ever again.

I recently booked a car hire at Alamo Corfu airport. I specifically booked an SUV as the villa I was staying in was up a very steep hill. It was indicated in the paperwork that I would receive a Suzuki Vitara. When I arrived I was given a Ford Puma which I would not classify as an SUV. Not knowing a lot about the Ford Puma I accepted the car. Due to the lack of power of the Ford Puma and the front wheel drive our group of four had to stop half way up the steep hill and decant the two rear passenger to reach the summit where the villa was located. I will not be using Alamo again if they cannot guarantee a specific car. The Ford Puma style SUV is totally unsuitable for the Corfu terrain, especially for a group of four.

I've been falsely accused of tyre damage and I'm now involved in a dispute to clear this up. The pictures that were sent to me can't be verified that they belong to the car I rented, they also included a timestamp on their pictures that was not on some other pictures that were sent to me. they originally didn't tell me anything about what the damage was until I enquired about it (the report they sent just said "Damage Reimbursement/deductible"). This whole experience has really opened my eyes to what the staff at this company are prepared to do to get their hands on people's money. I wouldn't recommend this to anyone, they just cannot be trusted

I rented a car by Alamo that already had damage. When I returned it, I was accused of having caused the damage because it had apparently not been recorded in the company’s system. Unfortunately, I had no proof at the time, and around €4,000 was charged to my credit card. Later, I was able to prove that the damage already existed by providing a video my son had recorded. The staff were shocked when they saw the evidence. Be careful and make sure to document the vehicle thoroughly when picking it up and returning it.

My family and I were treated like criminals from the moment we questioned the charge. One employee in particular behaved in an aggressive and intimidating manner, showing no respect whatsoever. This was one of the worst customer service experiences I have ever had.

Had my son not recorded a video of the vehicle, I would have been wrongly charged €4,000 for pre-existing damage. The charge was only reversed after I presented undeniable evidence.

This was a very concerning experience with Alamo, and I strongly recommend documenting the vehicle thoroughly to protect yourself. Otherwise, you could be wrongly charged for pre-existing damage.

AVOID! I hired a car for a week from Biarritz airport. Everything went smoothly, but I had an early flight so had to use their "out of hours" drop off. I received an email the following day stating that there was damage to the car that hadn't been present at the start of the hire ("multiple dents on the hood"), and that they would be charging me 2000 euro. No evidence of this supposed damage was provided. I immediately responded, providing timestamped photographic evidence of my own of the hood at the time of return which showed no dents. My emails have been ignored and the money charged to my credit card, so now I have to formally contest that.

Booked a 7 seater for 24 hours to get to a family gathering. Collected from Glasgow airport at 930pm which is the first big tick because other places were shut by then.. and retuned it 24hrs later. Was offered a selection of vehicles and the vehicle I used was perfect. New, low mileage and all the space we needed for a long 24hr journey. The staff were welcoming, and the lad I dealt with could not have been more helpful, really impressed. And finally, the price was very competitive and made this trip very accessible. Great experience all round.

Scam tactics at Poznań airport. Booked for £57.85, desk agents forced unauthorized 'extra packs' onto the bill via hidden digital screens! After a week £188.03 was taken from my security deposit!
Corporate refuses to help. Avoid at all costs."

Very disappointing experience with Alamo.

The problems started at collection, where we waited approximately 45 minutes before being served. After a long journey, this was not the start we were hoping for.

The main issue then arose when my Monzo Mastercard was refused for the security deposit because I was told it was issued by a digital-only bank. As a result, my wife's credit card had to be used and she was added as an additional driver at extra cost, despite not driving the vehicle at any point during the rental.

To make matters worse, the vehicle was supplied showing effectively no fuel remaining. The fuel gauge was red-lined and the range indicator displayed 0 km remaining. This immediately forced us to find a petrol station in an unfamiliar area and created unnecessary stress at the start of our holiday.

Following the rental, I submitted a formal complaint detailing these issues and requesting a response. I have not received any acknowledgement or reply whatsoever.

What has disappointed me most is not just the issues themselves, but the complete lack of customer service afterwards. I attempted to resolve the matter directly before leaving a public review, but received no response.

The vehicle itself was fine, but the collection process, additional charges and lack of after-sales support have left a very poor impression. Based on this experience, I would not choose Alamo again.

I had a very disappointing experience with this rental company Alamo glasgow airport. After returning the vehicle, I was charged for alleged tire damage that was never brought to my attention during pickup or return. The company provided little evidence to support the charge and seemed more interested in collecting additional fees than resolving the issue fairly.

The entire process felt frustrating and one-sided. Customer service was unhelpful, and my attempts to dispute the charge were met with generic responses rather than a proper investigation. Based on my experience, I would strongly advise anyone renting from this company to thoroughly document the condition of the vehicle and tires before and after use.

Unexpected charges and poor handling of customer concerns have left me with little confidence in this company. I will not be using their services again.
What made the situation even more concerning was how the inspection was handled. When I returned the vehicle, the staff member appeared to focus on the tires immediately, which gave me the impression that she was already expecting to find an issue there. Combined with the disputed damage charge, this left me wondering whether similar situations may have occurred with other customers.

I cannot speak for other people's experiences, but based on how quickly the attention was directed to the tires and how the charge was handled afterward, the process did not feel transparent or fair. This significantly reduced my trust in the company and its damage assessment procedures.

I returned the car completely full of petrol (I could not fit a drop more) and they charged me refueling fee and 4 litres (impossible, I tried to fill more, not a drop more would go in). They also charged me for a scratch in the tyre I could not possibly have caused since I did not come close to any curb. This will be the last time I use Alamo at Glasgow airport, bad practice to steal the customer's money. Shame.

Do not rent from Alamo/Enterprise at Gatwick Airport. The level of dishonesty is a disgrace. I was happy with the service on pick up, the vehicle was also great. HOWEVER, they have no staff to sign the car back in at Gatwick North Terminal and decided to email several hours later saying that there was damage to the passenger side door. Luckily, I took pictures and funnily enough there was no marks when I dropped the vehicle off. No doubt a scam or their people who collected the car from north terminal are on some sort of commission to “find” damage. Disgrace, a scam normally reserved for the less reputable car rental companies not those like Alamo/Entrrprise.

Our flight was late but Alamo stayed open for us. The staff member who dealt with us, Cam, was extremely friendly and helpful - he made the rental process as painless as possible! The car was good, and returning it was easy.

Missed my flight due to non-existent address, broken phone lines and zero staff — and they've since ignored every complaint
I returned a hire car at Geneva Airport on 3 May 2026 and what should have been a 10-minute drop-off turned into a 2-hour nightmare that caused me to miss two flights totalling over £1,200 in replacement costs.
The drop-off address Alamo provided simply doesn't exist on Google Maps. Every contact number they gave me was unreachable. The directions on-site sent me to the airport freight area. After driving in circles for two hours I found the actual drop-off — on the French side of the airport, not the Swiss side where all the signage pointed — by spotting a tiny sign near the border crossing. When I got there, no one was around, there were no instructions, and a staff member from a neighbouring car hire company had to point me to an unmarked phone on the wall. I waited another 10 minutes for anyone to appear.
I missed my Geneva to Heathrow flight. Which meant I missed my Heathrow to Seattle connection. Over £1,200 gone, directly because Alamo cannot provide a working address, a working phone number, or a member of staff at their own drop-off point.
What's happened since is almost worse. A complaint via Resolver went to an unmonitored email address. A web chat complaint ended with the agent leaving the session mid-conversation with no case reference given. A formal complaint submitted through their own website produced no acknowledgement, no confirmation email, nothing.
I am now pursuing this through the BVRLA and small claims court. I'm leaving this review because Alamo are clearly hoping that making complaints impossible will make customers give up. I won't be, and I hope this helps anyone considering whether to hire with them.

AVOID AVOID AVOID!! Absolutely appalling experience with Enterprise/Alamo at Shannon Airport.

I was accused of causing existing damage and €2,700 was taken from my credit card.

Nobody walked me to the car at pick-up, (probably as it was raining and they didnt want to get wet) and I was simply told to inspect the vehicle myself and take photos of any damage because none had been recorded. I was never told I needed to come back inside and report the damage afterwards — just to photograph it, which I did.

On return, there was again nobody present to inspect the vehicle or take the keys back. Another rental company employee nearby told me to put the keys in the drop box, which I had also been told to do at pick-up.

Just hours later, I was accused of causing damage to the exact same area I had photographed when collecting the car and €2,700 was taken from my credit card.

To make things worse, I received an email with an “X” instead of my signature claiming I had acknowledged the damage caused to the vehicle. Completely absurd and deeply concerning.

I had to fight the claim myself and provide time-stamped evidence proving the damage already existed before the claim was finally dropped.

The entire situation was badly handled from start to finish and has caused huge stress, financial impact, foreign transaction charges, exchange rate losses, and pushed me over my credit limit for damage I did not cause.

Even though the claim has now been dropped, I am still fighting to recover the non-sterling transaction fees and losses caused by the exchange rate fluctuations from having €2,700 wrongly taken from my account.

This should never have happened. The lack of proper inspection procedures at Shannon Airport and the handling of this by Adam Downey has been completely unacceptable.

Photograph and video every inch of your rental car if you use this company. Or just pick someone fair. Absolutely awful.

Booked an electric car from this company. Turned up to be told, we don't have any. But they certainly had the vehicle when they took my money ??? I am sick of all these companies getting away with breaking contracts and they get away with it. They are out of order. Something should be done about these crooked companies. If there wasn't an electric car available then I wouldn't have booked any another car. Instead I would have went to somewhere else that did have an electrical car. But they didn't. They took my money and then didn't have the electric car. That's a scam in my books.

This is the first time I have rented a car and I only had a positive experience. I picked the car up at Glasgow Cenral Station and the process was seamless. James who deal with me was excellent. He explained everything in full to me, was courteous and very professional. He was easy to deal with friendly and knowledgeable. I returned the car earlier than I thought I needed it and again it was James who managed the return. The process again was seamless including my refund. I will definitely use Alamo again if hiring a car.

I booked a car through Ryanair at Nantes airport
No car available for 90 minutes - waited longer for the car than the flight
I booked a Volvo xc40, eventually got a Renault that was nothing like as good
Car dirty when we eventually got it
Won’t use Alamo again.