Both our orders were packaged well and shipped promptly. MY only gripe - we live in Northern Ireland, at present still part of the UK - but you don’t ship there. We were just lucky that family in Eng... See more
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The table arrived in prefect condition and as described in the advert . I spoke to a courteous knowledgeable agent about the finish on the table before ordering . I have bought Alexander Rose gard... See more
Company replied
The furniture is just so low quality. It was great for the first few years. But it was rotting quietly and then just started to fall apart. It is not solid wood, but some kind of pressed composite whi... See more
Company replied
I had some issues with a self assembly corner sofa. The connections did not align. I contacted AR by email, and within 4 days ( including the weekend ), the matter was resolved. Chloe was extremely po... See more
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Company details
- #84 of 123 best companies in Garden Furniture Shop
- #53 of 77 best companies in Outdoor furniture shop
Written by the company
We design and manufacture premium garden furniture that combines timeless style with enduring quality. From benches and tables to chairs and contract pieces, every item is built using the finest materials and expert craftsmanship - made to withstand the elements and elevate outdoor spaces for years to come.
Contact info
Victoria Road 59, RH15 9LE, Burgess Hill, United Kingdom
- customerservices@alexander-rose.co.uk
- www.alexander-rose.co.uk
4.4
Excellent
192 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Alexander Rose
Dear Patrick,
Thank you for your message, and we're very sorry for the lack of communication you experienced. We genuinely believed that all customers affected by the delay had received the update, and we apologise that this wasn’t the case for you.
We’ve checked your order and can see it was delivered to you on 22nd January. If, however, you have not received it or if anything is still outstanding, please get in touch with our Customer Services team so we can help straight away: customerservices@alexander-rose.co.uk.
Thank you for your patience, and we’re here if you need anything further.
Best regards,
Alexander Rose Team
I waited several months to receive my…
I waited several months to receive my order because the shipping container in which my items were being delivered was held up by a strike in a foreign port and then by a long drawn out customs check. Not Alexander Rose' fault and I was offered a refund by their customer services, however it took a long time for their customer services to find out what was happening, so not a good experience on this occasion. However I have bought several products from Alexander Rose and the quality is excellent and I would order from them again.
21 January 2026
Reply from Alexander Rose
Dear Gillian,
Thank you for taking the time to share your experience with us. We’re very sorry for the extended delay you faced with your delivery - waiting several months is far from ideal, and we completely understand how frustrating that must have been.
We also appreciate your patience while our customer service team worked to get clear updates. We recognise that the communication took longer than it should have, and your feedback is genuinely helpful as we continue to improve how we support our customers.
It means a great deal to us that you’ve purchased from Alexander Rose before and continue to value the quality of our products. We’re delighted to hear you would order from us again, and we’ll work hard to make sure your next experience is much smoother.
Thank you again for your honesty and loyalty.
Best regards,
Alexander Rose Team
Super comfortable chairs
Super comfortable chairs exactly as we wanted them. The back cushions are fiddly to fit but we're getting better with practice. We had some issues with the legs but these were resolved quickly and effectively by the AL team who were great. Other than that its well made and should outlast us!
14 January 2026
Reply from Alexander Rose
Dear Peter,
Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that you’re enjoying your chairs and finding them super comfortable.
We're also very happy that our team could quickly sort out the issue with the legs. Your experience matters to us, and it’s great to know you felt well supported.
Thank you again for your kind words. We hope your set continues to serve you beautifully for many years to come!
Best regards,
Alexander Rose Team
All went well
The ordering was simple, the guy I spoke to was very helpful.
The delivery arrived as expected and the driver was very helpful. Helped unpack the chair and took away the pallet.
13 January 2026
Reply from Alexander Rose
Dear Richard,
Thank you so much for taking the time to share your feedback with us. We’re really pleased to hear that your ordering experience was smooth and that your delivery arrived as expected. It’s great to know our delivery partner offered helpful support on the day - we’ll be sure to pass on your comments.
Enjoy your new chair!
Best regards,
Alexander Rose Team
Excellent quality-looks great.
I purchased the coat hooks and bench. Both are excellent quality and very good value. They arrived very promptly and well packaged.
19 January 2026
Reply from Alexander Rose
Dear Anne,
Thank you so much for your lovely review. We’re delighted to hear that you’re pleased with your new coat hooks and bench.
It’s great to know your order arrived quickly and well packaged. We really appreciate you taking the time to share your experience, and we hope you enjoy your new pieces for many years to come.
If you need anything else, we’re always here to help.
Best regards,
Alexander Rose Team
Quality Company
Having purchased from This company previously we knew our garden furniture would be excellent quality- it doesn’t disappoint. Excellent communication with courier. Their delivery driver went above and beyond when delivering our furniture , making sure it was in a safe, secure place before he left us. 5*
14 January 2026
Reply from Alexander Rose
Dear Mrs Goodwin,
Thank you so much for your wonderful review. We’re delighted to hear that your garden furniture has once again lived up to the quality you expect from us. It’s always a pleasure to welcome returning customers, and we truly appreciate your continued trust in our products.
We’re also thrilled that the communication and delivery experience were excellent. We’ll be sure to pass on your kind words to our courier team - especially the driver who went the extra mile to ensure your furniture was placed safely and securely.
Thank you again for your support. We hope you enjoy your furniture for many seasons to come.
Best regards,
Alexander Rose Team
New garden bench
New garden bench, very well made and comfortable, looks great in my garden.
22 December 2025
Reply from Alexander Rose
Thank you so much for your wonderful feedback. We’re delighted to hear that your new garden bench is both comfortable and beautifully complements your garden.
If you ever need anything else or have any questions, we're here to help. Enjoy your bench!
Best regards,
Alexander Rose Team
Delivery was on time and product was…Portofini chairs
Delivery was on time and product was very good.
4 December 2025
Reply from Alexander Rose
Dear Anne,
Thank you so much for your kind feedback. We’re delighted to hear that your Portofino chairs arrived on time and that you’re happy with the quality. Your satisfaction means a lot to us, and we hope you enjoy your chairs for many years to come.
If you need any assistance or have questions in the future, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
A brand you can trust
A brand you can trust! Ease of order, fast delivery, well packaged and good communication throughout. I love Alexander Rose products and have bought many items of the years which have always been high quality.
20 November 2025
Reply from Alexander Rose
Dear Dani,
Thank you, for your kind words and continued support. We’re delighted to hear you value the quality of Alexander Rose products and enjoyed a smooth ordering experience. Your loyalty means a lot to us.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Quality maintenance materials for quality furniture
Having bought their high quality garden bench earlier, I was pleased to find they sold a range of materials to maintain the furniture in “top nick”.
The fluids were well packed and delivered well within the timescale promised. They are easy to apply and hopefully will keep the woodwork looking its best.
20 November 2025
Reply from Alexander Rose
Dear Jack,
Thank you so much for your feedback. We’re pleased to hear the maintenance materials met your expectations and arrived promptly.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Reply from Alexander Rose
Dear Robert,
Thank you so much for your kind words. We’re thrilled to hear you’re happy with the quality of our product and that your delivery was quick.
If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
excellent service from the team at…
excellent service from the team at Alexandre Rose only let down by their choice of delivery company who were unhelpful and rude at the point of delivery
10 November 2025
Reply from Alexander Rose
Dear Graham,
Thank you for sharing your feedback. We’re delighted to hear that you received excellent service from our team, but we’re truly sorry that your experience was let down by the delivery company. This is not the level of service we expect from our partners, and we completely understand how frustrating this must have been.
Please know that we’ll be addressing this issue with the delivery provider to ensure improvements are made. Your comments are invaluable in helping us maintain the high standards we strive for.
Thank you again for bringing this to our attention.
Best regards,
Alexander Rose Team
Alexander Rose are The Best
Alexander Rose are the best; excellent quality products and second to none customer service.
10 November 2025
Reply from Alexander Rose
Dear Elizabeth,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you consider Alexander Rose the best and that our products and customer service exceeded your expectations. Your kind words mean a lot to us, and we’ll make sure to share them with the team.
If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Fab looking bench
Received really quickly, great quality, easy to put together, looks amazing.
Highly recommend this bench.
27 October 2025
Reply from Alexander Rose
Dear Wendy,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you love the bench and found it easy to assemble. It’s great to know it arrived quickly and looks amazing in your space.
Enjoy your new bench, and if you need anything else, we’re always here to help.
Best regards,
Alexander Rose Team
We have your Alexander Rose swing seat…
We have your Alexander Rose swing seat its over 20 years old and still going strong. This will be our 3rd cover. I was surprised to see the new one is grey! The others were green. But don't mind grey as long as it last as long as the other 2.
21 October 2025
Reply from Alexander Rose
Dear Helen,
Thank you so much for your lovely review. We're thrilled to hear your Alexander Rose swing seat is still going strong after over 20 years, that's a true testament to its quality and care.
We appreciate your feedback on the new grey cover. While it's a change from the classic green, we're glad you're happy with it and we hope it proves just as durable as your previous ones.
Thanks again for your continued support - it means a lot to us.
Best regards,
Alexander Rose Team
Good service
Cleaner and finishing oil arrived promptly for use on our Alexander Rose garden furniture. All looks revitalised now, so pleased with our purchase.
20 October 2025
Reply from Alexander Rose
Dear Sarah,
Thank you so much for your kind words. We're delighted to hear that your cleaner and finishing oil arrived promptly and helped bring your Alexander Rose Garden furniture back to life.
If you ever need anything else or have any questions, we're here to help.
Best regards,
Alexander Rose Team
Lovely chair
Good communication. Chair is well made and came fully constructed - a big bonus. Delivered to the door by a lovely delivery driver. Good experience all round.
24 October 2025
Reply from Alexander Rose
Dear P M Sallaway,
Thank you for your feedback.
We’re pleased to hear you’re happy with the quality of the chair and the overall delivery experience. It’s great to know everything arrived as expected and fully assembled.
We appreciate your support and look forward to assisting you again in the future.
Best regards,
Alexander Rose Team
Alexander Rose provide an excellent service…
The Staff at Alexander Rose were very friendly and helpful, they kept me well advised of the status of my order and delivery….
Extremely pleased with my purchase, excellent quality, just perfect….
21 October 2025
Reply from Alexander Rose
Dear Christine,
Thank you so much for your lovely review.
We’re thrilled to hear that you had such a positive experience with our team at Alexander Rose. It’s wonderful to know that you felt well-informed throughout the process and that your new furniture is everything you hoped for - excellent quality and just perfect.
If there’s anything else we can help with, please don’t hesitate to reach out.
Best regards,
Alexander Rose Team
Good quality furniture
Good quality furniture, easy to assemble, arrived on time, cheaper than the competition.
13 October 2025
Reply from Alexander Rose
Dear Dan,
Thank you so much for your kind review.
We’re delighted to hear that you’re happy with the quality of the furniture and found it easy to assemble. It’s great to know it arrived on time and offered better value than other options - that’s exactly what we aim for.
If you ever need anything else or have questions down the line, we’re always here to help.
Best regards,
Alexander Rose Team
A nice company to deal with
Ordered a bench over the phone and went to collect. Pleasant staff and helped to car. Well packaged and a good product. Have bought before and will buy again
15 October 2025
Reply from Alexander Rose
Dear Clive,
Thank you so much for your kind words and continued support. We're delighted to hear that your experience from ordering over the phone to collecting your bench was smooth and pleasant. Our team always aims to make things easy and enjoyable, so it's lovely to know they were helpful and that the product met your expectations.
We look forward to welcoming you back soon.
Best regards,
Alexander Rose
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