Alexander Hall Mortgage Advisers Reviews 

6,973
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 610 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their exceptional professionalism, transparent approach, and clear communication throughout the entire property buying journey. Many individuals emphasize that brokers provide reliable guidance, making complex situations feel entirely manageable and straightforward. People frequently highlight the impressive speed and efficiency in securing competitive mortgage offers and arranging necessary insurance cover. Reviewers also note that advisors are exceptionally patient, friendly, and always available to promptly answer any questions. Consumers truly appreciate the personalized attention and constant reassurance provided by advisors from start to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the mortgage... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were consistently... See more

Response time

Reviewers highlight positive aspects of response time, expressing high satisfaction with prompt and... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Its our second time using services provided by Alexander Hall Mortgages. Especially Bradley Lodge and his team. Could not praise Bradley enough for his professional and transparent approach to the w... See more

Rated 5 out of 5 stars

I needed some life insurance cover to mitigate the financial risks for my wife of our mortgage payments. I am well past pensionable age, sadly! Hatice Karadal quickly established our needs, and source... See more

Rated 5 out of 5 stars

Andrew is absolutely wonderful! He is so helpful and trustworthy. He always makes time to explain things and really wants the best for you. Can't recommend him enough! I am so very grateful that helpe... See more

Rated 5 out of 5 stars

Our new insurance cover was arranged in a matter of days. No hickups, no delays, no misunderstandings. The information was presented clearly, all our questions were answered promptly and we were supp... See more


Company details

  1. #3 of 89 best companies in Mortgage broker

Written by the company

We help you find the most competitive deal on the UK mortgage market, and we make the whole process as simple and stress-free as possible. We look at your situation, then search to find the deal that best matches your needs. Whether you're based in the UK or overseas, we're here to help. Call us for a chat on the phone, drop into one of our London offices or get things done via the web. It's entirely up to you.

Why Choose Alexander Hall Mortgage Brokers?

Written by the company

Expert advice you can trust
Expert advice you can trust We're totally impartial and focus on finding the perfect mortgage to suit you.
Whatever's easiest for you
Drop into a branch, call us or go online. We're flexible to fit around you.
Hassle free all the way
We deal with lenders on your behalf, so everything from paperwork to negotiation is stress-free.
Choose from the very best deals
We work with all lenders, big and small to give you exclusive access to a comprehensive range of mortgage rates.
Supportive and friendly
Our highly experienced advisers make the entire buying process painless by taking all the work off your hands.

Further consideration

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THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME.YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER DEBT SECURED ON IT. We do not charge a fee for residential mortgage advice. We charge an administrative fee for processing each of your mortgage contracts; our fees only apply when you decide to go ahead with an application. For standard residential mortgage contracts the typical fee is up to £499, subject to the complexity of the case and the lending solution required, and is payable on application. Other fees apply for BTL and Offshore mortgages, for full details please use the link below to view our Terms of Business. https://www.alexanderhall.co.uk/i/pdf/terms_of_business.pdf

Contact info

5.0

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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5.0

All reviews

(6,973)

610 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend - Graeme Lockwood

We have been working with Graeme Lockwood from Alexandra Hall on all our mortgage applications over the past few years, and we’re really happy with his support. He’s been really helpful throughout the whole process. Communication was clear, everything was explained in a straightforward way, and he made what can be a stressful process feel a lot smoother. Thanks again Graeme for all your help!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage advisor - Martin Kennedy

Martin Kennedy was our mortgage advisor. He was very helpful and worked hard to secure us a good rate in a timely fashion just before the rates went up due to the outbreak of the war on iran. He was always on hand to answer our queries and concerns. Would highly recommend Martin. He was recommended to us by a friend who got her mortgage through and was pleased with his service.

5 May 2026
Rated 5 out of 5 stars

Inder has been amazing

Inder has been amazing, mortgage confirmed in record time.

Extremely helpful throughout process, 100/10 would recommend - thank you so much.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I had a great experience setting up my Insurance . Rebecca and Rowan were very skilled and helpful in explaining to me all the details.
I would recommend them as they are knowledgeable and professional.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

It was great working with Hollie Stinson

As a first-time buyer, I had a great experience with Hollie. She was incredibly helpful throughout and was always available to answer any questions, which made the whole process much less stressful.

She was efficient, easy to communicate with, and made everything feel straightforward. I’d definitely recommend her to anyone, especially other first-time buyers.

1 May 2026
Unprompted review
Rated 2 out of 5 stars

Slow and mediocre.

It started well with a scheduled telephone apt and the adviser was knowledgeable and helpful. Unfortunately that’s the extent of the positive experience. After sending the requested documents I heard nothing for two weeks despite chasing by phone and email. Eventually the adviser sent me an AIP, having made no enquiries about aspects of my payslips/ variable income or anything like that. Despite my request to maximise affordability, the AIP achieved was £17k less affordability than another adviser at a different firm achieved and had a worse LTV, it was clearly rushed through. I then followed up with a few questions by email, no response. I was not a priority to this firm, and they were clearly not interested in working my case.

12 April 2026
Unprompted review
Alexander Hall Mortgage Advisers logo

Reply from Alexander Hall Mortgage Advisers

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Alexander Hall didn’t meet the standards we set ourselves, particularly after what sounds like a positive initial conversation.

We aim to provide a responsive, thorough and personalised service at every stage of the mortgage process, so it’s disappointing to hear that you experienced delays in communication and felt your application wasn’t given the level of attention it deserved.

We would always expect a full understanding of a client’s income and circumstances before progressing an Agreement in Principle, especially where maximising affordability is a priority.

Your feedback has been shared with our customer services and advice teams so we can reflect on this experience and strengthen how we support our clients throughout the journey.

If you’d be willing, we’d welcome the opportunity to understand your experience in more detail. You can contact us directly on 08000 38 37 36.

Thank you again for your feedback — it genuinely helps us improve the service we provide.

Rated 5 out of 5 stars

Big thanks to Anil & Charlie

Anil guided me through the process of securing my first mortgage and was extremely friendly, patiently explained every step and was always available to answer any questions I had.
Same goes for Charlie, who helped me decide what kind of insurances I need and secured top tier premiums that were cheaper than what I could find on the market.
Big thanks to both of them for making this daunting and complicated process much easier!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

Everyone at Alexander Hall has made what could have been a very stressful experience super easy. My broker Hollie was amazing from first call to mortgage offer, making the whole process painless, and she was very patient with me asking the kind of questions a first time buyer is probably scared to ask because they seem silly. The application was simple, went through easily and the help saves me a lot of worry

30 April 2026
Rated 5 out of 5 stars

Rafael made the process very easy and quick -

My experience was quite seamless and easy. Rafael is the advisor you need - he asks minimal questions, understands the need quickly, and does what it takes very promptly. I got my offer in less than 4 days. Will definitely recommend AH to others.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Alexander Hall

I had a great experience using Alexander Hall! They made the process of applying for a mortgage so much less confusing! Jack was super helpful and answered any questions I had! Would definitely recommend! Thank you for all your help!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with AH

Amazing experience with AH, couldn't fault it. They made the mortgage application an absolute breeze and were incredibly proactive and clear in explaining our options for insurance and protection. We dealt with Jack Elston for mortgage and Dominic Roofe for protection both of whom were amazing. Thanks guys !

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Tristan managed to find me a great mortgage deal. The whole process was so simple and quick - I had a mortgage offer within 3 days. Would highly recommend!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

First-class service and outcome

Chris Gow, ably assisted by Farah Kone, has been extremely helpful in understanding our situation, assisting with deciding amongst various options, finding our mortgage supplier, and supporting us through the application process to achieve a successful application! Very pleased and they are highly recommended. Good communication at every stage.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Mario was excellent throughout the…

Mario was excellent throughout the entire mortgage process. He was professional, knowledgeable, and always took the time to explain everything clearly, which made things much less stressful. His communication was great, and he was always available to answer questions and provide reassurance when needed. He worked hard to find the best deal for my situation and made the whole experience smooth and straightforward. I would highly recommend Mario to anyone looking for a reliable and supportive mortgage broker.

28 April 2026
Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I couldn’t have asked for better support from Chris at Alexander Hall. He was brilliant from start to finish—always quick to respond, clear in his advice, and genuinely helpful throughout.

He really went the extra mile to get everything sorted and made the whole process feel far less stressful than I expected. Thanks to his hard work, I was able to secure my mortgage smoothly.

I’d definitely recommend him to anyone looking for a reliable and supportive broker :)

27 April 2026
Rated 5 out of 5 stars

Very positive experience for a first time buyer

I used Alexander Hall as a first time buyer and found the experience very positive. George from their team helped me with my mortgage. Overall the process was very easy as George did quite well to get everything required completed and kept me up to date, worked through the options clearly and got me a good rate. George especially was patient understanding this process was new for myself.
Near the end of the completion process for my property we did face an issue as the bank did not receive a document but George worked well with my solicitor and managed to get it all resolved in good time without delaying the completion date.

Overall definitely recommend them and was glad they handled my mortgage, especially George who did a great job. Thank you!

24 April 2026
Unprompted review

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