Alexanders Removals & Storage Reviews 

679
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their incredible efficiency, hard work, and careful handling of personal belongings throughout the entire moving process. People also deeply appreciate the responsive office team, helpful managers, and seamless organization that make stressful moving days remarkably easy and smooth. Some reviewers were not happy with initial planning and communication details, mentioning occasional delays or oversights. A few consumers noted that certain tasks required extra time, independent coordination, or addressing unexpected issues along the way. However, most individuals still felt supported by the prompt follow-ups and overall dedication.

What people talk about most

Service

Consumers find service to be exceptionally positive and professional throughout the entire process. Reviewers... See more

Staff

People report positive experiences with staff, highlighting that team members are professional, efficient,... See more

Customer service

Customers report extremely positive experiences with customer service, praising the responsive and helpful... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the entire moving and storage process as... See more

Response time

Users describe positive interactions with response times, noting that staff and contacts were generally very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander's were exceptional; Justyna was our move manager and she was very clear and helpful at every stage of the process. The crew on the day were friendly, adaptable and super efficient; they pack... See more

Company replied

Rated 5 out of 5 stars

STOP! BEFORE CONSIDERING A REMOVAL COMPANY… DO NOT USE ANY COMPANY OTHER THAN Alexanders Right from the get go Justyna guided me through the process, was ext... See more

Company replied

Rated 5 out of 5 stars

Aivaras, Dumani and Alex were first class. Friendly, professional, efficient and made our moving day way less stressful than it otherwise would've been. They even helped our seller's removal people at... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with a move from London to Harrogate. Really nice team, super efficient, can do attitude, everything went exactly as planned + smoothly. Couldn't recommend any more strongly if yo... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Self storage facility
  4. Delivery Company
  5. Storage facility

Written by the company

London removals and storage
Alexanders is an award-winning London removals and storage company. As a member of the British Association of Removers (BAR) we pride ourselves on offering a premier service that we believe is unrivalled by other removal companies in London. We specialise in house removals, flat removals, commercial removals , office removals and storage.

Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(679)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Strongly recommended

The various people involved from the quotation stage through to installation in a new property were first class. The service was carried out speedily and there were no problems whatsoever. The removal team were courteous and efficient throughout despite a delay of 3-4 hours in gaining access to the new property. Strongly recommended.

10 October 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Duncan,

We are glad to have earned your recommendation and hope all is well in your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

A very efficient

A very efficient, timely and friendly sercice

9 October 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Duncan,

We are delighted to have your recommendation and are glad to hear the move met with satisfaction

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Robin and his team were incredibly…

Robin and his team were incredibly efficient and professional, they made our moving process stress free. I would 100% recommend Alexanders.

9 October 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Nick,

Thank you for the recommendation. We're so glad Robin and the team made your move stress-free.

Kind regards,
Alexanders Removals & Storage






Rated 5 out of 5 stars

Super organised and efficient team

Super organised and efficient team, from the move manager to the packers and unpackers taking away every last box. We use Alexander's for a big renovation. Our things were safe and sound, and it took away so much stress and time to know they were bookending the works.

4 October 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Margherita,

Thank you for your feedback. We're glad our team could make your renovation stress-free and keep your belongings safe. We appreciate your trust in us.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

The best moving experience ever

I too chose Alexanders for their excellent rating. From start to finish they were thoroughly helpful, and supportive. My projected "out time" from my flat was vastly extended due to unseen problems, but they carried out my removal into storage, and organised long-term storage smoothly. Unpacking/return from store was a worry, since my flat was on the second floor, but their removal men were excellent: despite the additional effort, they returned my property speedily and neatly, and I cannot fault their work in any way. The whole experience with Alexanders has been painless, and the help from every member of the team outstanding.

2 October 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Elizabeth,

Thank you for your wonderful feedback. We're thrilled to hear that our team provided excellent support throughout your move and made the experience painless. We appreciate your trust in us.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexander were AMAZING!

Alexander were amazing! They were not phased by having to move very heavy furniture up and down floors. They were so quick too and very professional! I would highly recommend!

1 October 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear XXX,

Thank you so much for your kind words. We’re thrilled to hear that you had a positive experience with us, and we’re always striving to deliver the best service possible.

Could you kindly let us know your name so we can pass along your compliments to the team who worked on your project? They’ll be so happy to hear your feedback.

We look forward to hearing from you and assisting with any future needs.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent

I chose Alexander’s because of their 4.9 rating. They deserve it. Justyna is extremely proactive, clear and helpful in the office. The packing team, led by Robin, were careful, efficient, well-organised as well as enthusiastic and friendly. The contents of my house were shipped to 3 different destinations (2 overseas) within a week without any mistakes, losses, breakages or delays. I can’t recommend them highly enough.

16 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Simon,

Thank you so much for sharing your experience with us. It’s fantastic to hear that the team made such a positive impression and that everything went smoothly with your shipments.

Your kind words will be passed on to the team, and everyone will be thrilled to hear your feedback.

We truly appreciate your recommendation and look forward to assisting you again in the future.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent service from Lukasz, Ryan and Justyna

Lukasz, Ryan were phenomenal, they did an amazing job securing my belongings and moving them safely, efficiently and carefully to my new home. I was very impressed by their service.
Justyna was my dedicated move manager and ensured everything was well coordinated and moved smoothly. Overall a great experience and hassle free move.

21 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Saskia,

It was a pleasure to help you with your move. We are delighted to hear you were pleased with the service, thank you for your kind review.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Book them!!! Fantastic team

We used Alexander removals to move house and I cannot recommend them enough.
Such a lovely team.
They were so careful with our belongings but also got the job done quickly and sufficiently.
Nothing was too much trouble and they booked me in with very little notice.
Very happy customers☺️

Thank you again guys.
Zoe Chambers ( moved 26th sep).

26 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Zoe,

Thank you so much for your fantastic review. We're thrilled to hear that you had such a positive experience with our team and that everything went smoothly with your move.

We’d love to pass along your compliments to the team. Could you kindly let us know your client reference number so we can ensure the recognition goes to the right people.

We truly appreciate your recommendation and are glad we could assist you on short notice. We look forward to serving you again in the future.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Just excellent

Just excellent, what a wonder team, beyond efficient, super friendly, polite, super organised and on time. Could not recommend highly enough. Really took the stress out of it all. And a note for anyone employing the guys, make sure you have lots of cold drinks to hand as they really work up a sweat. Will 100% use again.
Thank you so much Kris & team 🙏

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Great communication from the start

Great communication from the start, no hidden fees, friendly and helpful movers! Made the move less stressful - 100% recommend

14 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Dr Seyi,

Thank you for your kind review, we hope you are settling well into your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Worth the money

Worth the money.

Spending money on moving was a bit of an internal battle I was having, but after using Alexanders, I think it was worth the investment. The amount of stress and hassle it saved me was well-needed.

The communication with Callie prior to my move was top notch, they organised parking suspensions with the council on my behalf (there is a cost to pay to the council but would have had no idea I could do it otherwise), and they were up front with costs. For reference, I went to 4 different movers for quotes, and while Alexanders weren't the cheapest, they were the most courteous, didn't push a sale, and provided a competitive quote that I was confident was worth the money.

The movers on the day were keen, helpful, and got the job done. They didn't really stop until everything was where it needed to be. They were very resourceful, and solved any problems quickly.

Will definitely consider using the service in future, though I hope it's not too soon!

7 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Oliver,

Thank you for your wonderful feedback. We're thrilled to hear that you found our service worth the investment and that we could help make your move stress-free. I'll be sure to pass your kind words along to Callie and the team. We look forward to assisting you again in the future—whenever that may be

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

The movers you want

They were on time, extremely polite, incredibly efficient and made the whole moving process as painless as possible. I'd highly recommend them!

7 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Dan,

We are glad to have earned your recommendation and hope all is well in your new home

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Expert team made moving house easy

The expert team from Alexanders made moving house surprisingly easy and very seamless.

The full packing service was well worth it, and took so much stress out of the process, with the peace of mind that our belongings were being professionally packed.

We live on a busy road and there was limited access to load our things but the team did not complain once and made it work very well.

We had a storage unit to empty as part of the move and this was coordinated from the start to fit into the plan.

The day of the move itself was extremely smooth, and the team took great care to place items in the right room, which has made it so easy to get settled into our new place.

Finally, the Alexanders team returned the next week to take away our boxes and packing materials, which was all part of the excellent end-to-end service. I would highly recommend this company for packing and moving.

6 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Rosie,

Thank you for your wonderful feedback! We're so glad to hear that our team made your move seamless and stress-free. It’s great that the packing service and coordination worked well, even with the challenges of limited access. We appreciate your recommendation and are happy we could assist from start to finish

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

From start to finish these guys have…

From start to finish these guys have been great. They were really helpful in getting me the quote and the day of the removing my furniture they arrived on time, the movers were friendly and they got the job done extremely quickly and it was great finding a company that would move and store my furniture. Would highly recommend.

6 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Josh,

Lovely to hear you were happy with the service, it was pleasure to work for you.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent service

I was very impressed with the service, from the first point of contact with Justyna Szwajda, my dedicated move manager, to the completion of the move. The whole process was really smooth, including the detailed quote and efficient billing, and attention to detail throughout. I had two destinations for my move, partly to my new home and partly to storage. They paid close attention to my specific requests and double checked when necessary. The move crew turned up exactly on time and were all friendly, professional, courteous and efficient. The packing was done very carefully. I would highly recommend this firm and will use them again if the need arises.

9 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Helena,

Thank you so much for your kind words! We're thrilled to hear that you had a smooth and positive experience with us, and that the team were able to meet all your specific needs. We truly appreciate your recommendation and look forward to assisting you again in the future

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Great company

The team did such a great job of moving me from London to Norwich. I can't thank them enough for their professionalism, hard work and care from start to finish. And Allison in the office was so reassuring and helpful. Recommended!

6 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Donna,

Thank you for your kind review, we are delighted to hear you were satisfied with the service

Kind regards,
Alexanders Removals & Storage

Rated 4 out of 5 stars

Chris and the moving team were…

Chris and the moving team were brilliant . Such nice guys who went above and beyond when we had more stuff than expected for the move. I had an expensive bed from overseas which they handled and moved with great care. I had no anxiety with this moving team. Sadly, I cant say the same about the administration team at Alexanders who I had to chase up on the booking & who messed up the timings on the day.

6 September 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Sarah,

Thank you for your review. We're delighted that you were so happy with Chris and the moving team and that they handled the bed with such care.

We're sorry that there was a miscommunication over the arrival time on the day. As you can see from the many positive reviews, this is not representative of our five-star service. We have provided this feedback to the admin and operations team. We hope we have the opportunity to move you again to win that remaining review star.

Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Great Service!

Very quick, efficient, friendlly, hardworking and helpful movers (Robin, Geo and Marius). Head office were also helpful in providing boxes and packing equipment and accomodating several changes to our move date. Would reccommend!

31 August 2024
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Alex,

It was a pleasure to help you with your move. We are delighted to hear you were pleased with the service, thank you for your kind review.

Kind regards,
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexanders Removal Experience

We have been impressed with Alexanders, from the estimate visit, the customer service and the removal team. So far, the whole experience has left me with every confidence that we are dealing with a quality company. The removal team were careful, efficient, courteous and friendly. The storage of our furniture and belongings and its delivery is yet to follow over the next few months. I don’t expect to be disappointed.

2 September 2024
Unprompted review
Alexanders Removals & Storage logo

Reply from Alexanders Removals & Storage

Dear Consumer,

Lovely to hear you were happy with the service, thank you for the kind review

Kind regards,
Alexanders Removals & Storage

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