Alexanders Removals & Storage Reviews 

679
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their incredible efficiency, hard work, and careful handling of personal belongings throughout the entire moving process. People also deeply appreciate the responsive office team, helpful managers, and seamless organization that make stressful moving days remarkably easy and smooth. Some reviewers were not happy with initial planning and communication details, mentioning occasional delays or oversights. A few consumers noted that certain tasks required extra time, independent coordination, or addressing unexpected issues along the way. However, most individuals still felt supported by the prompt follow-ups and overall dedication.

What people talk about most

Service

Consumers find service to be exceptionally positive and professional throughout the entire process. Reviewers... See more

Staff

People report positive experiences with staff, highlighting that team members are professional, efficient,... See more

Customer service

Customers report extremely positive experiences with customer service, praising the responsive and helpful... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the entire moving and storage process as... See more

Response time

Users describe positive interactions with response times, noting that staff and contacts were generally very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander's were exceptional; Justyna was our move manager and she was very clear and helpful at every stage of the process. The crew on the day were friendly, adaptable and super efficient; they pack... See more

Company replied

Rated 5 out of 5 stars

STOP! BEFORE CONSIDERING A REMOVAL COMPANY… DO NOT USE ANY COMPANY OTHER THAN Alexanders Right from the get go Justyna guided me through the process, was ext... See more

Company replied

Rated 5 out of 5 stars

Aivaras, Dumani and Alex were first class. Friendly, professional, efficient and made our moving day way less stressful than it otherwise would've been. They even helped our seller's removal people at... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with a move from London to Harrogate. Really nice team, super efficient, can do attitude, everything went exactly as planned + smoothly. Couldn't recommend any more strongly if yo... See more

Company replied


Company details

  1. Removals company
  2. Removals Service
  3. Self storage facility
  4. Delivery Company
  5. Storage facility

Written by the company

London removals and storage
Alexanders is an award-winning London removals and storage company. As a member of the British Association of Removers (BAR) we pride ourselves on offering a premier service that we believe is unrivalled by other removal companies in London. We specialise in house removals, flat removals, commercial removals , office removals and storage.

Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(679)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very good experience

The team at Alexanders were friendly and professional in equal measure, quickly helping us to pack up, store and then unpack all of our things. Would definitely recommend!

8 August 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Michael
Many thanks for your review. It's great to hear you would recommend us.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

10/10 service

We had a fantastic experience with Alexanders Removals and Storage. From the very first phone call, the booking process was incredibly efficient and straightforward. The office team was so helpful, patiently answering all of our questions and helping us manage some trickier logistical challenges. On moving day, the crew was brilliant—they were professional, friendly and worked tirelessly to get us packed up and moved, all in one day. Everything was handled with care, and they made what could have been a stressful day feel completely seamless. I would highly recommend them to anyone!

1 August 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Harriet
Thank you so much for taking the time to leave a review. We're pleased to hear your move day went well and everything felt seamless. We wish you all the best in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Highly Recommend Robin & his team

I can’t recommend Alexander’s enough. Robin and his team made a big and complicated and emotional move (with items going to different locations) so much LESS painful. They were so helpful, efficient, friendly and really went above and beyond. It has been by far the best experience of working with a moving company I have had to date and if you get Robin leading he team then you will also have lucked out! We will definitely be using them again.

6 August 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear SJ
Many thanks for your kind words. I'll pass on the feedback to Robin and the team. We're so pleased to hear that your move went well. We would love to help you again in the future if you need our services.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Seamless and stress-free!

We recently entrusted Alexanders with the daunting task of packing up and relocating an entire school from one site to another, and we couldn’t be more impressed.

From start to finish, their office and removal teams have been incredibly professional, efficient, and most importantly, helpful. They handled every aspect of the move with care and attention to detail, making what could have been a stressful experience completely manageable.

Their friendly and organised approach ensured everything was packed securely and transported safely. We highly recommend their services to anyone facing a big move—they truly made a challenging process feel seamless and stress-free!

17 July 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Thank you so much for taking the time to provide us with a review of your recent school relocation. We're happy to hear all aspects of the move went well. I'll ensure your feedback is passed on to the team.
We hope you're settling in well into your new premises.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent service from the entire team…

Excellent service from the entire team at Alexanders. We used their services as part of a house purchase where we had very tight deadlines and could only confirm the move date with only a few days notice. Alexanders offered flexibility on the dates, which other moving companies were not prepared to do on such short notice, and our move manager Callie was fantastic in helping us coordinate everything.

On the day, the moving team were also excellent. They were both efficient and careful, all our items arrived in a pristine condition, were placed exactly where we wanted them in the new house, and there was no damage whatsoever to either property.

18 July 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Thomas
Thank you for taking the time to provide us with a review. It's valuable to get your feedback. We're so pleased to hear everything went well, and the team was efficient and careful. Best of luck in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

We had a great experience with Alexanders Removal & Storage Company

We had a great experience with Alexanders Removal and Storage. Their team ( Callie Collins and the Mover guys) was proactive, efficient, and handled the packing and moving of our office items smoothly. The entire process was well-organised and stress-free. Highly recommended for reliable and professional storage services.

31 July 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Mansingh
Thanks for taking the time to leave us a review. We're pleased to hear your office move went smoothly and hope you're settling in to your new premises.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexanders eased the pain of moving!

I highly recommend Alexanders - they were extremely efficient and professional helping us with a large complicated move which was confirmed at very short notice. The first visit to assess and cost our move was followed with a detailed survey two days before hand which was very reassuring as I was so daunted by the scale of our move. The removal team worked efficiently packing valuables which was essential. They were led by a strong team leader who master minded both days perfectly. And our move manager Callie was incredibly friendly and swiftly responsive to any changes and requests.

26 June 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Jane
Thank you so much for leaving us a review. We're so happy to hear that your large and complicated move went well. We hope you're settling into your new home. Feel free to ask for our help again in the future with any storage or removal needs.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Would thoroughly recommend the team at Alexanders

Very slick and quality service from all the team. Justyna, our move manager, was incredibly helpful and adaptable to changes we needed to make as our move date neared and kept us up to date at all times. And on move day, the onsite team were efficient and thoughtful in moving our stuff as well as helpful and considerate in working with us. Any issues were quickly identified, discussed with us and resolved very quickly. In our case getting additional people on site to make sure our deadline was met.

18 June 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Thank you for taking the time to leave us a review. We really appreciate it. It's great to hear the team was so accommodating. Please let us know if we can help with any future moves or storage requirements.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Fantastic, stress free experience!

We worked with Alexanders when between houses for both storage and removals and they went above and beyond to make it a completely seamless and stress free experience, whilst taking great care of our belongings. Callie was super responsive and helpful with providing quotes and coordinating the whole process and answering our many many questions.
Also the pick up of boxes and materials post move was a super useful added bonus, especially in London!

10 July 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Flo
Thanks so much for taking the time to provide a review of our storage and removals services. We're really happy to hear that the whole experience was stress free for you. We wish you all the best for your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Fantastic Removals 100% recommend

Alexanders Removals were absolutely fantastic and I have no hesitation in highly recommending them. They are ultra efficient and easy to keep in touch with. They are quick to respond, even at weekends. The guys unloading were fast, friendly, polite and so professional. We used them for storing everything whilst we had renovations done so we had a lot of communication over a period of 6 months. Big thanks to Justyna and Lisa in the office who were so helpful and obliging with our requests.

16 July 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Thank you so much for taking the time to write a review. We're pleased to hear that you were happy with our removals and storage services. Do let us know if you require our help again. We hope you're settling well into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Justyna and the team were just superb

Justyna and the team were just superb. From start to finish!

7 July 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Mark
Many thanks for taking the time to leave us a review. It's great to hear you were so happy with the team. All the best in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

End to end support

Alexanders Removals were helpful from end-to-end, beginning with the pre-move survey, through customer liaison and for the move-out and move-in.
They also held my goods in storage for 3 months, a useful service if you end up between homes.
The on-site team had an excellent work ethic, were careful and polite, while customer support was always quick to respond.

30 June 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Many thanks for taking the time to leave a review for us. We're so pleased your move went well and we could meet your storage requirements too. Good luck in your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Excellent

Excellent, reliable service

1 July 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Many thanks for your kind review.
Best wishes
Alexanders Removals & Storage

Rated 5 out of 5 stars

Alexanders made my move effortless

Alexanders made my move effortless. I was dreading it honestly. But Lukas and his lads arrived and everything vanished into boxes at the speed of light. I literally did nothing except pack some personal bits and pieces I would need as I wasn't moving directly to our new home. The best part of the process was my dedicated move manager Justyna Szwajda she seemed available to me at all hours and would respond instantly to my requests. I made many, many changes some at no notice (including disposing of a massive, very heavy, metal, safe). Dates changed. We had to add storage unexpectedly. She assisted me with disposal of many items we did not want and in truth went above and beyond. I can recommend Alexanders without any reservations.

2 July 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Nicholas
Thank you so much for taking the time to leave us a review. Like you, most people dread a house move, so we're pleased to hear that everything was effortless for you in the end and you would recommend us unreservedly. We really appreciate it. We wish you all the best for your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

I highly recommend Alexanders removals!

Chris and his team were very friendly and obliging. No obstacle was too great for them. They listened and took directions from me and transferred the furniture to the rooms I wanted them in. They were quick, efficient and very personable. And Justyna, who co-ordinated the storage and removals was very helpful and efficient and reassuring.

7 June 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Sylvia
Many thanks for taking the time to leave us a review. We're so happy to hear everything went well with your move and storage. We would be happy to help again in the future and hope you're settling into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

5 Star Removal Company

Managing an office move can be stressful, but with Alexanders Group, you can rest easy. Their team handles every detail with professionalism, ensuring the entire process meets all requirements—and even exceeds expectations.

16 June 2025
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Reply from Alexanders Removals & Storage

Dear John
Thank you so much for taking the time to write a review. We're pleased you found us to be professional and your office move went smoothly. We'd love to be of assistance again in the future if you need us.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

From booking to moving day everything went smoothly

This is my second time using Alexanders Removals to move within London. From booking to moving day, everything went smoothly. All communications and guidance were clear and speedy. The removal team were friendly, professional, and worked quickly and carefully. I had no breakages or damage. Huge bonus is that Alexanders will collect your empty boxes after the move. Good experience all around - highly recommended!

9 June 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Vanessa
Thank you so much for using Alexanders again and for taking the time to leave us a review. We were happy to help with your move and delighted to hear everything went well. We hope you're settling well into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Helpful and Efficient

Great service for a large move including lots of stairs! Kris and his team were helpful and efficient. Thank you very much.

12 June 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Anja
Many thanks for your kind review. We were happy to help and pleased to hear the move went well.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Worth it.

Zobby and Peter were really great. They arrived a little early but helped box and pack up the last of my items. They were quick, friendly and all of my stuff arrived in good nick. Have used random man and van before, this was my first time hiring real professional movers. It made such a difference. Totally recommend.

24 May 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Kaye
Thank you so much for leaving us a review. We're pleased to hear the team did a great job and you would recommend us. We hope you're settling well into your new home.
Kind regards
Alexanders Removals & Storage

Rated 5 out of 5 stars

Very professional service

Chris, Adlin and Harry did a great job today! I highly recommend their service!

16 May 2025
Unprompted review
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Reply from Alexanders Removals & Storage

Dear Vicky,

Thank you for taking the time to review our service. We're pleased we met your expectations. We have passed your comments on to your move team.

Kind regards

Alexanders Removals & Storage

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