My parcel arrived promptly which was great. These shirts are a good fit for size . My previous shirts the collar wasn’t the best it kind of had a bubbles effect so not the best rest of shirt fine but... See more
Company replied
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Review summary
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Overall it was good but the sizing was extremely difficult and if you order a size to fit what you know you are ,you are going to be very disappointed..they come up really small in the dresses and big... See more
Company replied
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Company details
- #30 of 32 best companies in Uniform Shop
- #479 of 603 best companies in Clothing Shop
- #28 of 32 best companies in Work Clothes Shop
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.9
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience
Very good experience. Arrived when expected. Kept informed throughout the process. Shirts are as described. Fit well, wash well, good quality. Thank you
1 July 2026
Very good selection of medical clothing…
Very good selection of medical clothing
The grey cargo trousers matched my ophthalmic technician tunic perfectly ( convoy grey colour)
They are made of very good material
Waist size slight smaller than size advertised
Good delivery services with tracking
29 June 2026
Prices quite high
Prices quite high, sizing very small. Unable to exchange, have to just re order and pay for postage again. Been waiting a week for refund from previous order.
19 June 2026
My parcel arrived promptly which was…
My parcel arrived promptly which was great. These shirts are a good fit for size . My previous shirts the collar wasn’t the best it kind of had a bubbles effect so not the best rest of shirt fine but prior to that never had any issues with the brand was very pleased so hoping this ones doesn’t wear the same problem.
17 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are so glad to hear your order arrived promptly and the shirts are a good size.
Kind regards,
Alexandra Customer Care Team
Wonderful experience and great uniform!
25 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the wonderful experience and great uniform.
Kind regards,
Alexandra Customer Care Team
Still awaiting my order
Still awaiting my order. I had to telephone to ask where my order was. It has not still been dispatched to me although paid and funds cleared in June
28 June 2026
Reply from Alexandra
Good morning, Elizabeth,
Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us improve our service.
Please accept our sincere apologies that your order has taken longer than expected to be dispatched and that you needed to contact our Customer Service team to chase this up.
As discussed during our telephone conversation, your order is out for delivery today.
Once again, please accept our apologies for any inconvenience this has caused.
Kind regards,
Alexandra
Customer Care Team
Nurses tunic
Thin material, ideal for hot weather, I ordered a size up as recommended from a previous review.
26 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are so glad to hear the garment you have ordered is ideal for this hot weather.
Kind regards,
Alexandra Customer Care Team
Excellent quality
Excellent quality, easy to find exactly what you want on the website and value for money
27 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the excellent quality of garments you have received and value for money.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with your tops and great to hear you will be ordering more.
Kind regards,
Alexandra Customer Care Team
Needs to provide petite option. Nurse tunics way too long
Great company & choice. However, my nurses tunic top uniform was extremely long. Im 5ft2 and was nearly at my knees. Ridiculous length. Shame as fabric excellent quality. Should do petite uniforms
14 June 2026
Reply from Alexandra
Good morning,
Thank you for taking the time to leave a review. We really appreciate your feedback.
We're sorry to hear that the item you ordered is too long.
After looking into your order, I can see that you ordered the dress in a short length. As you mentioned a tunic in your review, I believe you may have been looking for the HP298 Tunic rather than the HP297 Dress.
I've also sent you an email regarding this and have offered to arrange a collection if required.
Kind regards,
Alexandra Customer Care Team
Returned an order after sizing was…
Returned an order after sizing was wrong arranged collection which took over a week in the meantime I had ordered the right size of scrub trousers on the 17.06.2026 it’s is now 05.07.2026 and have still not received the items called customer services 3 times regarding delivery, tracking number and refund on items sent back was told different things by different people feeling very disappointed with the Alexandra company as trousers were ordered for work and still not arrived 😡
13 June 2026
Reply from Alexandra
Good morning Melanie,
Thank you for taking the time to leave a review. We truly appreciate your feedback.
Please accept our sincere apologies for the issues you have experienced with both of your orders.
As mentioned in my voicemail and email, please be assured that we are actively looking into this. I have requested an urgent update from our Returns Team regarding your first order, and I have also arranged a replacement for your second order due to the lack of tracking information.
I will also be investigating the communication you have received from our Customer Care Team to ensure this is reviewed appropriately.
Once again, we are very sorry for the experience you have had, and we appreciate your patience while we work to resolve these matters as quickly as possible.
Kind regards,
Alexandra
Customer Care Team
Ordering was easy great service ordered…
Ordering was easy great service ordered delivered in a couple of days
23 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the ease of ordering and great service with quick delivery.
Kind regards,
Alexandra Customer Care Team
Issue resolved quickly
Initially I could not order the item I wanted. Tried twice and nothing happened. Checked next day, site state "cancelled". Both times.
However, when contacted Alexandra, my issue was resolved in no time, my order was processed and I was given assurance it will arrive in the next 3 days.
Very good customer service.
24 June 2026
Reply from Alexandra
Good Morning Rossita
Thank you for taking the time to leave a review. We appreciate all feedback.
Please accept our sincere apologies that you have not received your order. As mentioned in my voicemail and email, your order was unfortunately cancelled on our website in error.
Could you please reply to my email to let me know whether you would still like to receive your order or if you would prefer a full refund? Once we receive your response, we will action your request as quickly as possible.
Once again, we are very sorry that this has happened and apologise for any inconvenience caused.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the lovely shirt for your committee.
Kind regards,
Alexandra Customer Care Team
Tunics were good with speedy service
Tunics were good with speedy service. Very satisfied
24 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the speedy service for your tunics, its great to hear you are satisfied with your order.
Kind regards,
Alexandra Customer Care Team
Very disappointed still have not…
Very disappointed still have not received my items after also contacting customer services and being ignored. So not good service at all.
23 June 2026
Reply from Alexandra
Good morning Paula,
Thank you for responding to my email and confirming that you would still like to receive your items. As advised in my reply, your replacement order has now been processed and is expected to arrive within the next 2–4 working days.
Once again, we are very sorry that this happened and apologise for any inconvenience caused.
Kind regards,
Alexandra
Customer Care Team
Reply from Alexandra
Good morning,
Thank you for taking the time to leave a review. We appreciate all feedback.
After checking the tracking information for your order, I can see that it has been returned to us because the delivery address was incomplete, as no house number was included.
A refund will be issued to your original payment method. Once you have updated your address details, you will need to place a new order through our website.
Kind regards,
Alexandra
Customer Care Team
Overall it was good but the sizing was…
Overall it was good but the sizing was extremely difficult and if you order a size to fit what you know you are ,you are going to be very disappointed..they come up really small in the dresses and big in the scrubs..go at least 2 sizes bigger in the dresses and 2 smaller with scrubs..very difficult yo get it right.
22 June 2026
Reply from Alexandra
Good Morning
Thank you for taking your time to leave a review, we appreciate all feedback.
Please accept our apologies that the sizing was not right, we will pass these comments on.
Kind Regards
Alexandra customer care team
Excellent Service
11 June 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear of the excellent service.
Kind regards,
Alexandra Customer Care Team
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