AliExpress Reviews 

They delivered the wrong item and now I can't find details about ordre, This was the first and time i ordre anything from them.....

1-Star Review
I do not recommend AliExpress. In my experience, the company did not send the item I ordered, and I felt misled throughout the process. It was very frustrating to pay for a product that never arrived.
I found the communication and customer service disappointing, and I did not feel that my issue was handled fairly. Based on my experience, this is not a company I can trust, and I would be very cautious before ordering from them.

I will never shop on AliExpress again.
My order was marked as "delivered," but I never received it. The proof of delivery contains a signature that is not mine, and I never authorized anyone to sign on my behalf. The delivery photo also does not match my mailbox.
Despite providing these details and opening a dispute, my claim was rejected without a fair resolution. I lost both my money and my order.
I am sharing my experience so other customers are aware and can be cautious.

I resisted ever buying anything on this online marketplace because I heard horror stories about their reputation but I finally took the plunge and boy did I end up regreting that decision. They allow scam advertisers to list items for sale that dont actually exist or are AI doctored pictures of popular products. Their customer service is horrendous, if you can even get them to respond during US business hours. I puchased an inverter from one of their 'trusted' sellers and the inverter shipped to me was broken. I tried to work with the Seller to fix the issues and they delayed and offered videos about other equipment or incorrectly labeled parts. That delay took me past the 15 day return period and even thought the Seller admitted they shipped me a faulty product they said they required Ali Express to approve my dispute. The dispute link on the AliExpress website did not work and when I got to them through a chatbot, they insisted on a process that had me submit evidence to an email address that did not accept reply messages and thus gave them what they needed to deny my dispute claim. Another purchase was cancelled after the seller collected my payment and then sat on my money for a month with no intention of ever shipping me the product I thought I was buying. These are simply not honorable people. Please avoid.

Update after AliExpress response to my review. This company again shows it lack of honor by posting that they are still reviewing my dispute over faulty electrical equipment and non filled orders. In truth, they denied and closed my dispute within one day without any serious attempt to review the evidence, and they still advertise the fraudulent products/sellers on their webstore. Buyer beware!

they lie about the delivery date for months or they may not deliver the package at all.

Very disappointed that my mom ordered a hearing aid and wanted to return and went through all the right steps and had all in place they they said they would not issue her a refund. She’s 85 years old and this is not right for anyone. I would NEVER trust them again….BUYER BEWARE….you you have money to waste then go ahead as they are NOT HONOURABLE with their return policy ….i had to give them a start to make this post although if I had to e option they would get minus starts with a big RED CAUTION …..

I placed an order (8212466431475063) on July 8. On July 17th, it had yet to ship - and when I checked the details, the seller had moved the dispatch date forward - it was not scheduled to ship for 21 additional days. I cancelled the order and reordered the product from a reputable vendor. I woke up this morning to lies from the Ali seller - stating the order had been dispatched, but the tracking not uploaded, so they would do that now. The tracking clearly demonstrated that they dispatched *something* with a tracking number within hours of receiving my cancellation request. Having already ordered replacements from a reputable vendor (and knowing that this order will sit in an Ali sorting centre for a week) I have asked that this order be cancelled, in keeping with my request submitted well before dispatch. Instead, Ali support was very happy to tell me that my parcel was on the way, and that they understand the "anticipation" of waiting for an order. So perhaps there is a parcel on the way (full of things I no longer need) but more likely, I will have to wait out a 75 day clock to claim a refund when nothing arrives. I keep coming up against reasons to NEVER USE ALI AGAIN. One of these days, it will stick. But seriously - time and time again, the savings I realize by shopping here are clawed back by the fraud that is endemic on the site.

ordered some shirts my fault wrong size return only get part payment rip off jon luke leeds

DO NOT USE THE ALIEXPRESS APP OR ONLINE SHOP – ESPECIALLY THE WALLET!

This is based on my own experience.

I returned some items and was refunded, but I chose to keep the refund in my AliExpress Wallet to use for future purchases.

Later, I ordered more items using that wallet credit. One order arrived broken, so I returned it but my refund was £0. I let it go because it was only a few pounds and I didn’t want the hassle.

Then another order arrived with the wrong item. I contacted customer service, provided screenshots and all the evidence they requested, but after everything, the representative (“Aria”) still told me I would receive a £0 refund.

The £22.69 I had originally been refunded and stored in my AliExpress Wallet, my own money, was effectively gone because I had used wallet credit to pay for the order.

So from my experience, once you use AliExpress Wallet credit to buy something, returning that item may result in a £0 refund, even if the item is faulty or incorrect.

I won’t be shopping with AliExpress again, and I’d strongly advise others to be very careful about using the wallet feature.

I went through the purchase procedure (price of item with taxes was $5.89) then after paying and checkout, all of a sudden the price went up to $ 10.43. Isn't that consider fraud???????

I canceled my order, of course.

I have both the price BEFORE the fraud and the price AFTER the charges were processed in photos to show their fraud practices.

"Buyer beware!"

I just got an e-mail from Ali Express offering me the difference between what I had originally paid and that difference.....in this NEW e-mail, they're OFFERING me that difference in CREDIT, no apology, no increased offer due to THEIR incompetence and FRAUDULANT business practice.

I have been ordering from Ali Express for years. I know when I receive my packages I they get to be a little banged up, but the contents are great inside. I also wait some time to receive my items, and I have learned to deal with that. The sellers I purchase from, are great and I haven’t been able to find the same merchandise anywhere else, so I adapted and it works for me. What I can’t take is no regard for me as a customer and the money I spend. Their customer service is unhelpful and robotic. They use a logistics company called “ Cainio Express “ I don’t know if they have a new driver and he is just incompetent as well as there customer service. But, I need to receive the orders I place. The last like 17 items I have purchased, which I believe was broken down in about 6 packages were delivered to an unknown home. This has happened on n the past, but with items under $20 and I just let it go. Ali Express will not refund you when your package is delivered. They don’t care if it was sent to the wrong home. Nor, will they get you to a supervisor to rectify the situation. They don’t do that there. They will not refund or reship. They tell you to contact the logistics company. That was horrible. They they gave me a lost and stolen package pdf certificate and still denied my refund, why? This logistics company is not delivering the merchandise. Ali Express, Please do something about this, it’s a huge problem. I received a reply for order numbers and additional information, for some reason there was a system glitch and I was unable to add the order numbers and my phone number. I have escalated cases and been denied refunds. I was told to submit information from the logistics company which I did for the first order and I was told to get more information. I have asked to speak with a supervisor or someone who can help several times and told by customer service there was no additional help and they were very rude to me. How can I get someone to help me? This has been like over 11 items already delivered to the wrong address, with no help from logistics and they keep delivering to the same house because I can see it in the photos they provide.
Thank you for replying, I have placed about 3 orders this week and I am afraid of Cainio getting assigned to my orders. Your customer service told me they were blocked from picking up my packages, and I would receive an email confirmation. I never did, and I called back the next rep told me that I would have to reach out to each seller individually. I have done that, they have no say on who the packages get assigned to. Please help me. I need my packages.

My order was expected to be delivered between July 10 and July 14, but I never received it. I also haven't received a refund despite contacting customer support. The tracking has not been helpful, and I'm very disappointed with the service."
Before posting a review, it's worth checking whether your dispute or refund request is still being processed. If AliExpress resolves the issue, you can always update your Trustpilot review later to reflect the outcome.

I uploaded significant evidence to prove that my package was mis delivered, and AliExpress is blaming ME for the issue, AND making me contact the courier to provide evidence for them. This company has horrible customer service and will find any way to deny a refund.

They are dishonest, I had a complaint regarding missing items from a purchased made, I uploaded the screen shots of the item as advertised and pictures showing all the items that made up the purchase, AliExpress customer service emailed asking for more which of course their isn't, so they denied my request to a part refund. They are scammers in my view completely dishonest and rely on being "Untouchable" being based in China.

So i made an order and the package said delivered, and i did not receive the package, so i contacted the shipping company they said my address was not the address on the package that the package was sent to a different address so i tried to contact the seller didn't get anywhere ai bot tried the customer service the same thing asked for a human and started talking to what i thought was a human but got the same answers like the customer service is ai, tried to do a refund could not get anywhere it kept wanting me to contact the shipping company so if you do order anything off there site don't expect to get anywhere with customer service because it is a joke to many scammers on there site, and i tried to contact the seller and i could not find there store anymore like it just vanished DONT BUY FROM ALIEXPRESS

Never Received My Orders – No Refund
I ordered two items (#3074445716710783 and #3074319383940783). The original estimated delivery date was June 29, but as of July 17, I still haven't received either order. The tracking numbers (CNGF001FL0783000030117947 and CNGF001FL0783000029893232) are invalid on UniUni. Instead of issuing a refund, they postponed the delivery again until August 16. Very disappointing service. I still have no items and no refund. Buyers should be aware

Are the perfumes genuine on the aliexpress app

I would give them 0 stars if I could. I ordered a lzakmr game console, I paid for the 1 TB model and they sent me the 500 GB model. I filed a request for an exchange and I was told to send the one I received back, they paid for the shipping and they said that I sent it back for the listed reason was not needed which was not true they refunded me $18.00 dollars of my $264.00 dollars and claim they never received my return, after multiple attempts to resolve this issue they refuse to send me what I paid for or a full refund. I was a good customer and I don't participate in fraud or theft I just wanted what I paid for. I will just spend my money at a more reputable company. Update - Ali Express did respond, they asked me for an boxing video of my return which they asked for when I originally contacted them with my issue, a video is impossible since I returned the item months ago which they paid the postage for, if I would have sent them something other than the item that was in question you think they would have shot my request for the item that I paid for or a refund down but they continue to just play me along I've tried and tried but they refuse to do what is right all I want is what I paid for or the refund that I'm entitled to.

So far it’s been absolutely rubbish ,still waiting on orders a sent 5/6 week ago ,could o& gone to china or were ever and go5th3 quicker myself ,terrible service I,ll not use the again

CRAP CLIENT SERVICE I RECEIVED THE WRONG STUF ASKED FOR A REFUND THEY OFFERED HALF THE MONEY I REJECTED TWICE AND THEY STEEL MADE THE HALF REFUND I OBJECTED TO IT THE ANSWER INSUFFICIENT PROOF OF WRONG PART AFTER HAVING PICTURES OF THE PART I ORDERED FROM THEM AND THE ONE I RECEIVED I EVEN OFERED FOR THEM TO COLECT THE WRONG PART AND REFUND ALL MY MONEY BECAUSE I WILL HAVE TO TRASH THE PART IT DOESN'T FIT MY CAR JUST LOST MONEY IT'S A LAST TIME BUYING FROM THIS PLATFORM