AliExpress Reviews 

AliExpress,

I am disappointed by the lack of transparency and accountability regarding the Football Mania credit exchange program. Many users invested significant time and effort participating in the event, earning credits with the expectation that they could be redeemed as advertised.

However, the redemption process has been unclear, inconsistent, and extremely frustrating. Credits often become unavailable instantly, opportunities to redeem appear limited without explanation, and users are left without meaningful communication about how the system operates.

Participants deserve clear information about redemption availability, allocation rules, and any limitations affecting exchanges. A promotional event should provide a fair and realistic opportunity for users to obtain the rewards they have worked toward.

I respectfully request that AliExpress provide greater transparency regarding the Football Mania credit exchange system and offer a fair solution for users who were unable to redeem their earned credits despite actively participating in the promotion.

Thank you.

They don't refund money for returning products, they steal customers. This is not the Ali Express of old.

Beställde 2 stk kullager med korrekt uppgift om storlek samt typ, erhöll en större storlek, önskade rätt storlek tillskickat, men man valde att återbetala- dock enbart 30% av kostnaden!! Jag överklagade skickade bilder på min beställning samt de lager som har skickats, men någon förklaring fick jag inte, vg se nedan!
Ej seriöst! Känner mig lurat!
"Regarding this request, we have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period. "

Awful. The product took a few months and then the courier they used kept avoiding delivery saying my address was wrong when it wasnt. After demanding a refund the courier suddenly delivered it. Then what was delivered was nothing like what was advertised. A piece of furniture missing half of the railing and tiny, a fraction of the size specified. Complete waste of time and money. At this point not worth trying to return, it will just go straight in the garbage and an expensive mistake on my side to order from this dodgey company. My advice, your better off paying a little more from somewhere local. Such a scam

I am extremely disappointed with AliExpress and the way my return of two dresses was handled. The dresses did not fit me, and I followed the correct return process. The seller confirmed that the return should be free, but instead of a smooth solution, I had to deal with a complicated and frustrating process.
I felt that AliExpress did not properly protect the buyer. Even though I provided all the necessary information and tried to resolve everything fairly, the return process was stressful and time-consuming.
Be careful when ordering clothes on AliExpress. If the item does not fit, returning it may not be as easy as expected. I expected better customer service and stronger support for buyers.
This experience has seriously affected my trust in AliExpress. I hope the return system will be improved so other customers do not have to go through the same problems.

Had an item which was delivered broken. I’ve tried and tried again to get a replacement or a refund and have got absolutely and frustratingly nowhere. Chatted with the manufacturer and they say they can get involved. Chatted with Ali and they say I have to raise a dispute. Did that and their “dispute” system does not work. Upload video and pics of the fault as instructed - it does not work - and their AI app ignores that and continually defaults to state I have changed my
mind and want to return it! It’s not the value which is negligible, but it’s the principle. Useless.

They delivered the wrong item and now I can't find details about ordre, This was the first and time i ordre anything from them.....

1-Star Review
I do not recommend AliExpress. In my experience, the company did not send the item I ordered, and I felt misled throughout the process. It was very frustrating to pay for a product that never arrived.
I found the communication and customer service disappointing, and I did not feel that my issue was handled fairly. Based on my experience, this is not a company I can trust, and I would be very cautious before ordering from them.

I will never shop on AliExpress again.
My order was marked as "delivered," but I never received it. The proof of delivery contains a signature that is not mine, and I never authorized anyone to sign on my behalf. The delivery photo also does not match my mailbox.
Despite providing these details and opening a dispute, my claim was rejected without a fair resolution. I lost both my money and my order.
I am sharing my experience so other customers are aware and can be cautious.

I resisted ever buying anything on this online marketplace because I heard horror stories about their reputation but I finally took the plunge and boy did I end up regreting that decision. They allow scam advertisers to list items for sale that dont actually exist or are AI doctored pictures of popular products. Their customer service is horrendous, if you can even get them to respond during US business hours. I puchased an inverter from one of their 'trusted' sellers and the inverter shipped to me was broken. I tried to work with the Seller to fix the issues and they delayed and offered videos about other equipment or incorrectly labeled parts. That delay took me past the 15 day return period and even thought the Seller admitted they shipped me a faulty product they said they required Ali Express to approve my dispute. The dispute link on the AliExpress website did not work and when I got to them through a chatbot, they insisted on a process that had me submit evidence to an email address that did not accept reply messages and thus gave them what they needed to deny my dispute claim. Another purchase was cancelled after the seller collected my payment and then sat on my money for a month with no intention of ever shipping me the product I thought I was buying. These are simply not honorable people. Please avoid.

Update after AliExpress response to my review. This company again shows it lack of honor by posting that they are still reviewing my dispute over faulty electrical equipment and non filled orders. In truth, they denied and closed my dispute within one day without any serious attempt to review the evidence, and they still advertise the fraudulent products/sellers on their webstore. Buyer beware!

they lie about the delivery date for months or they may not deliver the package at all.

Very disappointed that my mom ordered a hearing aid and wanted to return and went through all the right steps and had all in place they they said they would not issue her a refund. She’s 85 years old and this is not right for anyone. I would NEVER trust them again….BUYER BEWARE….you you have money to waste then go ahead as they are NOT HONOURABLE with their return policy ….i had to give them a start to make this post although if I had to e option they would get minus starts with a big RED CAUTION …..

I placed an order (8212466431475063) on July 8. On July 17th, it had yet to ship - and when I checked the details, the seller had moved the dispatch date forward - it was not scheduled to ship for 21 additional days. I cancelled the order and reordered the product from a reputable vendor. I woke up this morning to lies from the Ali seller - stating the order had been dispatched, but the tracking not uploaded, so they would do that now. The tracking clearly demonstrated that they dispatched *something* with a tracking number within hours of receiving my cancellation request. Having already ordered replacements from a reputable vendor (and knowing that this order will sit in an Ali sorting centre for a week) I have asked that this order be cancelled, in keeping with my request submitted well before dispatch. Instead, Ali support was very happy to tell me that my parcel was on the way, and that they understand the "anticipation" of waiting for an order. So perhaps there is a parcel on the way (full of things I no longer need) but more likely, I will have to wait out a 75 day clock to claim a refund when nothing arrives. I keep coming up against reasons to NEVER USE ALI AGAIN. One of these days, it will stick. But seriously - time and time again, the savings I realize by shopping here are clawed back by the fraud that is endemic on the site.

ordered some shirts my fault wrong size return only get part payment rip off jon luke leeds

DO NOT USE THE ALIEXPRESS APP OR ONLINE SHOP – ESPECIALLY THE WALLET!

This is based on my own experience.

I returned some items and was refunded, but I chose to keep the refund in my AliExpress Wallet to use for future purchases.

Later, I ordered more items using that wallet credit. One order arrived broken, so I returned it but my refund was £0. I let it go because it was only a few pounds and I didn’t want the hassle.

Then another order arrived with the wrong item. I contacted customer service, provided screenshots and all the evidence they requested, but after everything, the representative (“Aria”) still told me I would receive a £0 refund.

The £22.69 I had originally been refunded and stored in my AliExpress Wallet, my own money, was effectively gone because I had used wallet credit to pay for the order.

So from my experience, once you use AliExpress Wallet credit to buy something, returning that item may result in a £0 refund, even if the item is faulty or incorrect.

I won’t be shopping with AliExpress again, and I’d strongly advise others to be very careful about using the wallet feature.

I went through the purchase procedure (price of item with taxes was $5.89) then after paying and checkout, all of a sudden the price went up to $ 10.43. Isn't that consider fraud???????

I canceled my order, of course.

I have both the price BEFORE the fraud and the price AFTER the charges were processed in photos to show their fraud practices.

"Buyer beware!"

I just got an e-mail from Ali Express offering me the difference between what I had originally paid and that difference.....in this NEW e-mail, they're OFFERING me that difference in CREDIT, no apology, no increased offer due to THEIR incompetence and FRAUDULANT business practice.

I have been ordering from Ali Express for years. I know when I receive my packages I they get to be a little banged up, but the contents are great inside. I also wait some time to receive my items, and I have learned to deal with that. The sellers I purchase from, are great and I haven’t been able to find the same merchandise anywhere else, so I adapted and it works for me. What I can’t take is no regard for me as a customer and the money I spend. Their customer service is unhelpful and robotic. They use a logistics company called “ Cainio Express “ I don’t know if they have a new driver and he is just incompetent as well as there customer service. But, I need to receive the orders I place. The last like 17 items I have purchased, which I believe was broken down in about 6 packages were delivered to an unknown home. This has happened on n the past, but with items under $20 and I just let it go. Ali Express will not refund you when your package is delivered. They don’t care if it was sent to the wrong home. Nor, will they get you to a supervisor to rectify the situation. They don’t do that there. They will not refund or reship. They tell you to contact the logistics company. That was horrible. They they gave me a lost and stolen package pdf certificate and still denied my refund, why? This logistics company is not delivering the merchandise. Ali Express, Please do something about this, it’s a huge problem. I received a reply for order numbers and additional information, for some reason there was a system glitch and I was unable to add the order numbers and my phone number. I have escalated cases and been denied refunds. I was told to submit information from the logistics company which I did for the first order and I was told to get more information. I have asked to speak with a supervisor or someone who can help several times and told by customer service there was no additional help and they were very rude to me. How can I get someone to help me? This has been like over 11 items already delivered to the wrong address, with no help from logistics and they keep delivering to the same house because I can see it in the photos they provide.
Thank you for replying, I have placed about 3 orders this week and I am afraid of Cainio getting assigned to my orders. Your customer service told me they were blocked from picking up my packages, and I would receive an email confirmation. I never did, and I called back the next rep told me that I would have to reach out to each seller individually. I have done that, they have no say on who the packages get assigned to. Please help me. I need my packages.

My order was expected to be delivered between July 10 and July 14, but I never received it. I also haven't received a refund despite contacting customer support. The tracking has not been helpful, and I'm very disappointed with the service."
Before posting a review, it's worth checking whether your dispute or refund request is still being processed. If AliExpress resolves the issue, you can always update your Trustpilot review later to reflect the outcome.

I uploaded significant evidence to prove that my package was mis delivered, and AliExpress is blaming ME for the issue, AND making me contact the courier to provide evidence for them. This company has horrible customer service and will find any way to deny a refund.

They are dishonest, I had a complaint regarding missing items from a purchased made, I uploaded the screen shots of the item as advertised and pictures showing all the items that made up the purchase, AliExpress customer service emailed asking for more which of course their isn't, so they denied my request to a part refund. They are scammers in my view completely dishonest and rely on being "Untouchable" being based in China.