Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
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We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
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Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2k reviews
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clear communication.
clear and understandable english (not being mean to others)
Questions answered to my satisfaction.
had issue with login details and fixed immediately with no fuss.
can ask for australian contact if i needed it
27 July 2026
Reply from Alinta Energy
Hi Tommaso,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
really carn't comment yet the easy part…
really carn't comment yet the easy part is tranferring my a/c
16 July 2026
Reply from Alinta Energy
Hi Richard,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The customer service officer that I…
The customer service officer that I dealt with was very helpful.
17 July 2026
Reply from Alinta Energy
Hi Brian,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
Wish I could give zero stars
Wish I could give zero stars. Incompetent and disrespectful organization.
25 July 2026
Reply from Alinta Energy
Hi Gerard,
Thank you for taking the time to leave us your feedback. We appreciate you letting us know about your experience and we’re sorry to hear it wasn’t the best.
We will pass this on to the relevant area to ensure we are working towards a better customer service experience in the future.
Sally
Reply from Alinta Energy
Hi Phil,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign-up experience.
We look forward to assisting you with all your future enquiries.
Sally
The company and the reception was very…
The company and the reception was very helpful and explained everything so that we could understand
25 July 2026
Reply from Alinta Energy
Hi Peter,
Thank you so much for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount portal for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Pearce,
Thank you for taking the time to leave us your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same seamless manner.
Sally
Ash in Victoria was very informative…
Ash in Victoria was very informative and helpful . She went out of her way to check concessions and provide meter numbers and smart meter information.
24 July 2026
Reply from Alinta Energy
Hi Pam,
Thanks for the wonderful review. We appreciate you taking the time to let us know about your experience with Ash. We will be sure to pass this on to her to let her to keep up the great work.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
BACK WITH ALINTA
I left alinta to go to first energy.
turned out to be a very poor supplier in.Terms of phone and customer service.Glad to be back with ALINTA
24 July 2026
Reply from Alinta Energy
Hi Chris,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us and we’re glad to have you back with us.
We look forward to assisting you with all your future enquiries with us.
Sally
Excellent service
We have been with you for many years and your service is remarkable.
Thanks
24 July 2026
Reply from Alinta Energy
Hi Dunstan,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your ongoing experience.
We pride ourselves on our customer service and it’s great to hear that our hard work is paying off.
Sally
Experienced and supportive staff.
24 July 2026
Reply from Alinta Energy
Hi Karamjit,
Thank you for taking the time to leave us a review. We appreciate hearing from you about your sign-up experience.
We look forward to assisting you with all your future enquiries with us.
Sally
Sheryl was amazing
Sheryl was amazing, gave great customer support / service. Thank you so much.
24 July 2026
Reply from Alinta Energy
Hi Rosa,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We will pass this on to the agent you spoke with to let them know their hard work is paying off.
Sally
Customer Service helpful
Customer Service were very helpful and handled my request efficiently.
23 July 2026
Reply from Alinta Energy
Hi John,
We're delighted to hear that our customer service team was helpful and handled your request efficiently. Thank you for sharing your positive experience!
Thanks,
Elena
Great cmpetative rates
Great cmpetative rates. Very good customer service. Lets see when the first bill comes in.
23 July 2026
Reply from Alinta Energy
Hi Josephine,
We're so happy to hear you appreciate our competitive rates and customer service. We look forward to ensuring your first bill also meets your expectations!
Thanks,
Elena
Great help.
It is very easy to speak with a person not on line. Especially for an older customer like me.
23 July 2026
Reply from Alinta Energy
Hi Kyoko,
We're so glad to hear you appreciate the ease of speaking with our team directly. We always aim to provide accessible support for everyone.
Thanks,
Elena
Appreciated
I am so Pleased with the service Alinta Energy has Proveded.
Teagan was very Polite, Understanding and Respectful in her interaction with me. Explaining clearly the whole connection Process and the Options available to Me as a customer.
Very Grateful
Thank you
23 July 2026
Reply from Alinta Energy
Hi Brutus,
We're so pleased to hear about your positive experience with our service. It's wonderful to know that our team member was polite, understanding, and clearly explained the connection process and options. Thank you for your kind feedback!
Thanks,
Elena
very kind and professional staff
23 July 2026
Reply from Alinta Energy
Hi Tracy,
We are so glad to hear that our staff was kind and professional. We appreciate your positive feedback!
Thanks,
Elena
A new start
Communication is good, reaction was better, and follow up shows a professional touch, looking forward to a long relationship
22 July 2026
Reply from Alinta Energy
Hi James,
Thank you for your fantastic review! We are so pleased to hear that our communication, responsiveness, and follow-up have left such a positive impression. We truly value your feedback and look forward to a continued positive relationship.
Thanks,
Elena
I would like to email Alinta
I would like to email Alinta, however there is no page on their extensive website that give an email address for me to contact customer service. I can FAX ! them, I can phone them, I can Chat them BUT I cannot EMAIL them. Am I missing something here??? I was locked out of my account and i was seeking some solutions. Otherwise they do provide good service.
23 July 2026
Unprompted review
Reply from Alinta Energy
Hi Jim,
We appreciate you sharing your feedback regarding our contact options. We understand your frustration with not finding an email address for customer service when you needed assistance with your account. We are always looking for ways to improve our customer experience and your comments are valuable. We are glad to hear that you generally find our service good. Our customer service email address is customer.service@alintaenergy.com.au
Thanks,
Elena
Reply from Alinta Energy
Hi Kari,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
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