Knew system tomorrow and hopefully connect hot water before Wednesday causes that's all choose it give me.A young appreciate came out today said needed knew one so we both took photos of meter.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved over to new supplier. Very good plain clear English communication and good understanding of what was explained for a changeover. Thankyou to the staff member who handled my request. App wa... See more
Company replied
I phoned Alinta Energy to compare the costs of my current energy supplier with those of Alinta. Michael answered my call and was professional, respectful, and polite. He was able to build rapport... See more
Company replied
We spoke to Tallia regarding joining Alinta. After speaking to her with her lovely manner and informative information regarding your company we decided to go a head and join. We thank her and we hope... See more
Company replied
Company details
Written by the company
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Contact info
Perth, Australia
- www.alintaenergy.com.au
We want you to spend less on energy.
4.2
Great
2k reviews
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All done with apps
All done with apps, too bad if you want to talk to somebody, all done out of Philippines, I was asked to call them back, after waiting twice asked to confirm your details. Not a good match for me.
3 July 2026
Reply from Alinta Energy
Hi David,
We appreciate you sharing your experience with us. We understand your frustration and will pass on your feedback to the relevant department.
Lilly
Reply from Alinta Energy
Hi Sham,
We're truly happy to hear that we were able to provide you with a helpful and understanding experience. We appreciate your kind words.
Lilly
Nice people but every new broom sweeps well
2 July 2026
Reply from Alinta Energy
Hi Robert,
We're glad you enjoyed your experience and appreciate your kind words about our team.
Lilly
Quick phone call
Quick phone call, easy to change my supplier, very helpful and courteous lady answered all my queries.
2 July 2026
Reply from Alinta Energy
Hi Katherine,
We are so pleased to hear that you had such a positive experience changing your supplier. It's wonderful to know that our team was helpful and courteous in answering all your questions.
Lilly
Happy with sign up and Gas rates
Consultants easy to understand and talk to. Sign up was an easy process. Gas rates were better than others based on companies i searched. Well done.
2 July 2026
Reply from Alinta Energy
Hi Colin,
We're delighted to hear that our consultants were helpful and that the sign-up process was straightforward for you. It's wonderful to know our rates were competitive. Thank you for your kind words!
Lilly
Reply from Alinta Energy
Hi Lynn,
Thank you for your review. We appreciate you taking the time to let us know about your sign-up experience.
We look forward to assisting you with all your future enquiries with us.
Sally
Customer service staff did a good job
Customer service staff did a good job. He is knowledgeable, patient attentive, friendly, not pushy but leave the decision to us.
1 July 2026
Reply from Alinta Energy
Hi Purnomo,
Thank you for your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same friendly manner.
Sally
Reply from Alinta Energy
Hi Rajesh,
Thank you for your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same professional manner.
Sally
Very friendly staff
30 June 2026
Reply from Alinta Energy
Hi Lynette,
Thank you for your review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same friendly manner.
Sally
I had a $27.90 bill and needed to pay…
I had a $27.90 bill and needed to pay straight away due to my card for payments was cancelled due to a new one! I called alinta energy to sort this out and payed the over due amount and to start up my new direct debit for weekly payments! I asked and confirmed that I would only have this taken out weekly(78.00). But next direct debit of 78.00 that came out was for 305 dollars? I called them and the told me that thos was not the case! If I didn't set up my direct debit weekly how where they able to take 305 dollars out of my account? Alinta employee's are lyers to there customers!
30 June 2026
Unprompted review
Reply from Alinta Energy
Hi George,
Thank you for taking the time to leave us your feedback. We appreciate hearing from you about your experience and we’re sorry to hear that it wasn’t the best.
We apologise for the confusion; weekly payments can be arranged via BPAY or by setting up Bill Smoothing on your account.
We will pass this on to the relevant department to ensure better customer service moving forward.
Sally
Very easley to talk too
Very understanding people to talk too and very good customer service
29 June 2026
Unprompted review
Reply from Alinta Energy
Hi Shirley,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Very helpful assistant
30 June 2026
Reply from Alinta Energy
Hi Ron,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
Use red energy this company is the worst
Use red energy this company is the worst
23 June 2026
Unprompted review
Reply from Alinta Energy
Hi Ross,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us and we’re sorry to hear it wasn’t the best.
We are always working to improve our customer experience.
Sally
WORST ELECTRICITY COMPANY EVER
WORST ELECTRICITY COMPANY EVER! NEVER USE THESE GUYS. My bill was over 50% higher than normal and when i called up i got the worst indian customer service. I have an email saying there was something wrong with the metre box. When i said I wanted the bill to be the same as the last bill due to the issue he laughed at me. NEVER USE THIS COMPANY
30 June 2026
Unprompted review
The person who help me through the…
The person who help me through the process gave one of the best advice I've ever got from an organisation. New what I needed and help me get there.
29 June 2026
Reply from Alinta Energy
Hi Wozza,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We pride ourselves on our customer service and will be sure to pass this on to the agent you spoke with as it is sure to brighten their day.
Sally
Brian was absolutely amazing
Brian was absolutely amazing! In the office and at work even when he’s sick! An absolute legend. Very friendly and he has excellent customer service. Please give him a raise!
29 June 2026
Reply from Alinta Energy
Hi Georgia,
Thank you for taking the time to leave us such an amazing review. We appreciate you letting us know about your experience with us.
We will be sure to pass this on to Brian to let him know to keep up the great work.
Sally
Reply from Alinta Energy
Hi Syed,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
We will pass this on to the agent you spoke with to let them know to keep up the good work.
Sally
Reply from Alinta Energy
Hi Rodney,
Thanks for taking the time to leave us your great review. We pride ourselves on our customer service and appreciate you letting us know our hard work is paying off.
If you’re interested don’t forget to activate your MyAccount login for online access to your bills and usage.
Sally
Reply from Alinta Energy
Hi Jean,
Thank you for your review. We appreciate you taking the time to let us know about your sign up with us.
We look forward to assisting you with all your enquiries moving forward.
Sally
Reply from Alinta Energy
Hi Scott,
Thank you for taking the time to leave us your great review. We appreciate hearing from you and will pass this on to the agent you spoke with as it is sure to brighten their day.
We look forward to assisting you with all your future enquiries with us.
Sally
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