All About Underlay Reviews 

309
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We were looking to replace our old flooring and our builder recommended that we look at All about underlay. They had exactly what we were after, payment was easy and the delivery was so prompt it eve... See more

Rated 2 out of 5 stars

Despite what the website states, door to door delivery, the driver refused to honor the undertaking. He even had to be persuaded to leave the heavy delivery on the drive and not the kerb. Issue raised... See more

Company replied

Rated 5 out of 5 stars

Ordered late one evening confimed followed via email then next day. Initial confirmation email quoted that they would send email once dispatched which I did not receive, however courier did phone tw... See more

Company replied

Rated 5 out of 5 stars

Really good, comprehensive website which helps if you don't know what you're doing! Prices are very competitive and worked out much cheaper than a well known carpet shop that I tried. Deliver... See more

Company replied

Company details

  1. Interior designer

Information provided by various external sources

We are part of the All About Everything group. We aim to offer a broad range of products which make living easier, more fun or more pleasant. The range is increasing all the time, and either already includes or will include clothing, soft furnishings, flooring, kitchen accessories, gardening products, and disability products to help when things become a little harder to do. We are proud to be British, and whenever we can we source our products from the UK. We try to always tell you which products are British so that you can be proud too. We don't stock 'cheap and nasty'. Our philosophy is to start with good products, and to offer choice with even better products. We want you to be utterly delighted with everything you buy from us and to receive the best possible balance of quality and value, so if you ever visited our offices you would find us muttering 'good, better, best' as we walk along the corridors. The bottom line for us is this. We want you to shop with us again and again, and to tell all of your friends how good we are. We will only do that by providing the right products at the right price backed up with an easy to use shopping experience and exceptional service. Check out our other websites (and we're adding more all the time): www.AllAboutContemporaryArt.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

309 reviews

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4.6

All reviews

(309)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Product, Fast on time delivery Thanks

The product and service were excellent and the price was fantastic if you want underlay use this company, I would use them again without hesitation.

6 September 2012
Unprompted review
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Reply from All About Underlay

Thank you for your comments.

Rated 5 out of 5 stars

Unforgettable underlay

I found this web site whilst tring to fathome out why underlying should cost as much as a cheap carpet and what was the difference between the different types.
This site gives honest advice about underlay and prices it accordingly so that you don't have to spend a small fortune on ensuring the life of your floor covering .
Ordering a delivery was prompt and reasonably priced. All in all the service I received was excellent and I will definitely be returning for future purchases

4 September 2012
Unprompted review
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Reply from All About Underlay

Thank you for your comments.

Rated 5 out of 5 stars

rearly good service

i would recomend this company to any of my friends easy to use easy to understand

1 September 2012
Unprompted review
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Reply from All About Underlay

Thank you for your comments.

Rated 5 out of 5 stars

Very satisfied good responce to email enquiry, great product

I made an enquiry by email before purchasing and with the reply and information on the site I purchased my producy which i managed to lay with easeafter viewing the help video's. Well satisfied so far and will keep you in mind when it comes to my other rooms

Dougie

31 August 2012
Unprompted review
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Reply from All About Underlay

Thank you for your comments.

Rated 3 out of 5 stars

quick service however arrived damaged still not resolved a week later

First roll arrived next day with no problems. second roll arrived next day but had been damaged by the courier (it is very heavy). I have now been waiting a week for a small credit against the damaged part of the roll.

31 August 2012
Unprompted review
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Reply from All About Underlay

Sincere apologies for this unacceptable service. This has been escalated to ensure all remedies are taken.
Regards
The All About Underlay Team

Rated 3 out of 5 stars

Good underlay, poor shipping

Moisture tape was squashed upon delivery & there were no carpet grippers which I should have received as part of a special code put in "FREEGRIP" on the payment page.
Speedy delivery & underlay was the best on line.
All in all 3 out of 5.

22 August 2012
Unprompted review
Rated 5 out of 5 stars

fast,efficient servcie

simple ordering and trcking, prompt and efficient servcie - recommended

21 August 2012
Unprompted review
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Reply from All About Underlay

Thank you for your comments.

Rated 5 out of 5 stars

Good product- Good price

An excellent priced product, with no hassles. Very easy to fit and get on with.

10 August 2012
Unprompted review
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Reply from All About Underlay

Thank you for your comments.

Rated 2 out of 5 stars

organised chaos, but keen prices.

First delivery day arrived, no sign of delivery so rang. I'll get back to you in a few minutes- about 3 to 4 hours later "your payment has been refused" (what!) Ok, take payment now on the pohone (same card-no trouble).
New delivery date arranged for next day off, and asked to ring me the day before to confirm (didn't happen). The delivery arrived a day early whilst I was at work, luckily a neighbour was in and accepted.
Yes a good price, but what a pain in the backside.

9 August 2012
Unprompted review
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Reply from All About Underlay

We sincerely apologise for the service you experienced. We have taken not and changes are currently being made to improve.
Regards
The All About Underlay Team

Rated 5 out of 5 stars

Good service!

Good range, simple ordering, rapid response and good communications when there was a glitch in the delivery schedule. I'll buy from All About Underlay again if the need arises

9 August 2012
Unprompted review
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Reply from All About Underlay

Thank you for your comments.

Rated 5 out of 5 stars

Just about to place my next order!

Compared prices of Tredaire Dreamwalk and it was 35 pounds a roll less than the shop supplying the carpet. The underlay arrived 3 days after I placed the order, just like they promised. What more can I say? Delighted!l

8 August 2012
Unprompted review
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Reply from All About Underlay

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Rated 5 out of 5 stars

EXCELLENT BARGAIN

Brilliant, 2 rolls £95 inc VAT & Delivery, £65 per roll in cheapest carpet shop, fitter even said it was a brilliant buy

1 August 2012
Unprompted review
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Reply from All About Underlay

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Rated 4 out of 5 stars

Good value and excellent service

My husband looked onm the internet for underlay as he felt that the prices quoted in carpet shops were extemeley high. We received our underlay at half the price quoted for similar underlay in carpet shops and it was delivered next working day. Very pleased with the service.

30 July 2012
Unprompted review
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Reply from All About Underlay

Thank you for your comments.

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