I came to them having previously been an Allan Fuller client. Allan Fuller were excellent. Chestertons found a buyer quickly, but thereafter the service was poor. At no point during the process did... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Allan Fuller were very helpful when they were marketing the property for rent, but after we signed became frustratingly unresponsive. It was clear they really don’t care. Even the slightest requ... See more
I'm very surprised to see some negative reviews. Our experience with Allan Fuller was the opposite. They were super friendly, helpful and arranged everything for us. John and Brandon always went the e... See more
Buying a house is stressful and something that you don't do regularly, therefore to have someone like John at Allan Fuller guide and help you through the process makes all the difference. Dealing with... See more
Contact info
149 Upper Richmond Road, SW15 2TX, London, United Kingdom
- 020 8788 8822
- charlotte@allanfuller.co.uk
- www.allanfuller.co.uk
4.0
Great
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Allan Fuller offer a very poor service
Allan Fuller offer a very poor service, check in inventory’s not being done, rude and aggressive lettings manager Cathy and unhelpful with any repair works. If you are a tenant or a landlord you would be best to seek another letting company to use.
13 June 2022
Unprompted review
Reply from Chestertons in association with Allan Fuller Estate Agents
I am very disappointed to read that this is your impression of our Lettings Team. I’d like to investigate further. Would you be able to contact me directly on allan@allanfuller.co.uk and we can talk further.
Unhappy review
In the last week I stopped by Allan fuller. I had a very unfriendly experience with Liz. I was only in the agency for no more than 10 minutes and she was incredibly standoffish, didn’t give me the time of day and unprofessional. I shall not be using this company.
10 February 2022
Unprompted review
Reply from Chestertons in association with Allan Fuller Estate Agents
I are very sorry you had this experience, as that is not how I would expect anyone to be greeted in our office. We have a new Sales Team in place. We hope you will come in again for a coffee and to meet these new faces who will ensure you leave with a very different impression of Allan Fuller Estate Agents.
Quick to take money but very unprofessional in giving it back
We had a decent experience renting out our flat through this agency but a horrible experience in getting the deposit back to our tenants. It has now been over a month since we asked them to refund our tenants the full amount of their deposit and they have blamed the holiday period for this. When I finally called to complain the man said that was unacceptable and he would sort it out but when I received a follow-up email from the woman dealing with that she was very defensive and never apologised. I think most people need their previous deposit ASAP when they are moving and the fact that it still has not come to our tenants for a month is unacceptable and I would never use this company again.
10 January 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.