Allbrands.com Reviews 

I really love going into allbrands the staff is so nice and always helpful with answering my questions since I am new with machine I have lots of questions.

Beautiful fabric, great sewing tool & knowledge employees.

Just before the Coronavirus forced everyone into staying home, I attended an Anita Goodesign workshop sponsored by ALLBRANDS. It was wonderful! The ALLBRANDS folks out on a first rate workshop: well organized, convenient location, great food, informative, and fun, fun, FUN!!! Lots of prizes and opportunities to shop. Just an all out fabulous two days! ALLBRANDS staff are always supportive, knowledgeable, and made each attendee feel special. I so look forward to these events sponsored by ALLBRANDS and this was one of the best!

I’ve always enjoyed your store! Everyone is very knowledgeable about sewing and sewing machine workings. I’ve had my sewing machine worked on there and was very satisfied! I recently bought a long arm and they were very helpful!

Beautiful fabrics, knowledgeable friendly people, great classes & outreach for community efforts. I buy all my machines there - my favorite store for sewing needs.

Retail store is ok - selection and quality of fabric, etc is very nice. Service is terrible and expensive. Had a lot of trouble with the last service of my Brother PR620. They didn't fix one of the needles that didn't thread correctly. They said I should have told them. I think an expensive complete servicing should include making sure the entire machine was working correctly before they gave it back to me. I didn't realize there was still a problem until I got it home and then had to load up the machine again and pay for additional repair because they said it could have happened after I got it home. When they put it in the car, they bent the thread holder and acted like it was no big deal - just manually straightened it out. They wouldn't have said anything except that I saw it happen. I've used them for many years and bought my machine there. This is the first time I've been really disappointed with the service. Unfortunately, they are the only game in town that I know of - and they know it too and that makes them arrogant and difficult to work with. I still shop there but probably wouldn't if there was somewhere else that carried the quality and variety of stock.

On a side note - I bought my machine there several years ago and the support and training was non-existent. I taught myself to use it and for the thousands of dollars I spent, feel like someone should have been willing to at least answer questions. Staff turnover throughout the years has been very high and employee knowledge inconsistent. I hope this has improved.

I attended two classes on the Scan and Cut. It was a lot of fun and I learned a lot. It gives great opportunity for the ones that attended the class to explore the store and see what products are available. I hope to attend more when they start having classes again.

Very nice salespeople, helpful

AllBrands is my go-to store for fabric and machines. I have multiple machines from AllBrands and buy lots of fabrics. Customer service is good. I enjoy talking to Karen at the Baton Rouge store!

I love AllBrands. They have the best selection and are so helpful. The classes they offer are the best.

They sell defective items at cheap prices. They have absolutely no customer service. The best price is NOT the best deal in many cases and especially with this business. They have no business being in business!

I can't return a $20 iron shoe in spite of the description leading me to think it would fit a lot of irons including perhaps, mine. The packaging was also flimsy and the box was broken. I have bought 2 very expensive irons in the past from this website, along with assorted iron accessories, but they will not stand by this iron shoe.

I’ve been waiting for 2 weeks for my $1000+ dollar knitting machine. I feel horrified, so angry and devastated that I have been unable to get a clear answer as to where this machine is. I have called three times I was told by the customer service rep on two separate occasions that they didn’t know why I hadn’t been updated with tracking but tracking had been issued. They also told me different stories as to why this might be. When I log into the account to check - no tracking, no indication of shipping. Where’s the machine Allbrands? It’s been in status of received by warehouse for almost 2 weeks! On your site, you lead customers to believe it will be 3 days. 3 days - not weeks, not months, but days. After shipping fees, I have already paid over $1000 for this machine. I am owed an explanation, a clear, honest and fair explanation as to where the machine is and how this will be put right. I am livid.

My name is Sandee Gimblett. I ordered a Hague Electronic Linker ($890) in August 2019. My credit card was charged on 8/30/19, but I still have NOT received the product! Beginning the first day I ordered this product, the STATUS UPDATE on their website has always said the same thing, "Received in Warehouse." I did get an email on 9/6/19 stating that the item was on backorder. I emailed them on 10/4/19 because I still hadn't received the item and got a response that they would check with the vendor on the status of the order, but never got any follow-up from AllBrands or whoever the vendor is. I emailed yet again on 10/17/19, but didn't get a response. I called on 10/21/19 and had to leave a VM, in which I clearly stated that I had a 60-day window to challenge the credit card charge of 8/30/19, and that I would do so if I didn't get an immediate reply. I see from these reviews that other customers have resorted to this forum to get results from the company, so maybe this plan-of-attack will work for me. So we'll see......

Humans? Who knows? I placed an order a week ago and have not received a shipping notification. The order status online is “received by warehouse” which conveniently states that a shipping status may or may not be known depending on where it’s coming from. There are several numbers posted online for AllBrands which all give you the same machine which redirects you to the same voicemail. I ordered my Uniquely You dressform from these people years ago and it needs a new cover. I just want to ask where it’s coming from (in stock or manufacturer) so I can have some idea when it might get here. But apparently phones aren’t for answering (edit: most especially not during
stated business hours when you explicitly invite customers to call if they have questions or concerns).
I feel like their website should be able to tell me if the order is coming from in stock or manufacturer instead of this vague nothingness.

Update: It has been three weeks since I placed my order. Nothing has changed - my order status remains unchanged and my item has not arrived and I still haven’t spoken to a human being. I tried calling at the end of the day and the machine stated I was calling out of business hours despite the email clearly saying the business hours in my own time zone.

Update: After my 3 week update I received the response here on TrustPilot and I was cc’d on an internal message regarding my order. There was no further communication via email or phone. 3.5 weeks after my order was placed I finally received my shipping notice.

Communication is not their strong point.

My husband ordered an extension table for my Singer Featherweight from allbrands. The table was too small to allow the bed extension to be lifted. The whole extension table had to be removed to lift the bed extension to change the bobbin. My husband made multiple calls to allbrands, trying to resolve the situation. They would do nothing, and they were very rude. Their attitude was “oh well, too bad”. We will never do business with them again.

Reply from Allbrands.com
13 minutes ago
Hi Leigh,

We tried to locate a recent order with your name, and cannot locate it in our system. We also asked all of our resolutions department if this sounds familiar, and we cannot find your order. We always work to resolve any problems. Are you sure it was Allbrands? Can you tell us the order number, so that we can find a resolution as soon as possible?

Management Allbrands.com

There didn’t appear to be a way to respond to your reply, so I’m responding through an updated review. If you had read my review, you would have seen my husband ordered it, not me. Secondly, if no one from your company even remembers conversations with my husband, his problem must have been very unimportant to you. Thirdly, my husband contacted the manufacturer (which your company supposedly did and he was told by allbrands that the manufacturer wouldn’t do anything). The manufacturer resolved the problem within a 10 minute conversation and will be sending us a new table.Reply from Allbrands.com
19 hours ago
Hi Leigh,

Can you please let us know your husbands name, or order number, so that we can resolve this as soon as possible? We do have one employee who had a death in the family recently, and is out of the office currently. It might have been her that you were speaking with. Please let us know, so that we can have great customer service going forward.

Management Allbrands.com

The order number is PO 2431361. Based on that, you should have an email address and a phone number since my husband called and emailed several times.

Fast shipping, good product, excellent customer service.

Allbrands did not ship the product that I ordered. Avoid dealing with this company at all costs.