Started using this casino again after a period of self exclusion and my experience has been fantastic. Great choice of games , regular checks on your playing time and total spend and fast , smooth t... See more
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SCAM! first ever time seeing this casino, signed up fine and with the Welcome bonus of deposit and wager £10 and get free spins. i done so and wagered my £10 on slots like it said and when i didn’t re... See more
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I signed up as a new customer and was informed that my details were already in the system so wasn’t able to claim the welcome bonus however they double checked and it was an error so even though I am... See more
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This site is great, there is one game I don't like on there which is the new game spice, the way it drops the same stuff on each row all the time, when you could do other things to make a losing spi... See more
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Company details
Written by the company
Online Casino offering a balanced portfolio of games where the best online games and games from brick and mortar casinos are offered.
Contact info
northfields app 7 - vjal indipendenza, MST906, Mosta, Malta
- jan@landleurope.eu
- www.allbritishcasino.com
You should know
3.4
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Up until recently had no issues
Up until recently had no issues. Buy today they asked me to provide proof of the two bank cards im using on the account. Back in September last year like many of us do I switched banks to get the cash incentive so from thst point the account was closed and the new one active. So I provided details of my current card and explained that I could not give them the other one as it no longer exists. They said I should provide a bank statement from back in Sep showing I used the card back them with their casino. I explained like modern day banks I dont have paper statements and to go through my old bank , trying g to remember all my details and go through id checks to get a statement that I will be charged for was ludicrous. So I said I wont provide that so feel free to cancel my account if it's a non negotiation area. They emailed me back to say sorry your closing your account if it was because of gambling issues etc etc..it was because they asked for something that was ridiculous to ask for. You will lose more customers this way
In reply to your response. I did verify my current payment method and it was accepted. Not sure why your concerned with a payment method from 8 months ago and that was my point. You've literally seen me play for 8 months on the current method and you verified it. You could have asked me to provide a Account Closure Letter which would have been easier for me to get hold of but this wasn't offered
2 June 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Phil!
The information requested from you formed part of an Enhanced Due Diligence review, which we are legally required to carry out under our UKGC obligations. The purpose of the process is to verify the source of funds used on the account, and it is not something we can simply choose to skip.
A small clarification as well, we never requested a paper statement. As you correctly pointed out, modern banking is largely digital, and a PDF statement is perfectly acceptable and preferred.
I completely understand that you felt the request was more hassle than it was worth, but unfortunately, we cannot complete the EDD process or proceed without verifying the payment method... :/
That said, I do appreciate your email where you mentioned that you otherwise found us to be "quite a good" site. It's just a shame we couldn't get past the regulatory requirements.
Kind regards, Ebba!
------------------
EDIT
I think there may still be some confusion about the purpose of the request.
This was not a KYC check to verify your current payment method. It formed part of an Enhanced Due Diligence review.
Based on activity on the account, a threshold was reached where we became legally required to verify the source of funds used to deposit on the site as part of our anti-money laundering obligations under the UKGC. That is why documentation relating to the previous payment method remained relevant, despite it no longer being active.
The Gambling Commission explains the purpose of these checks here:
https://www.gamblingcommission.gov.uk/public-and-players/guide/page/why-gambling-businesses-want-to-know-about-your-finances
Trust me, we dislike carrying out these checks just as much as customers dislike completing them. We fully appreciate that they can feel intrusive. Unfortunately, they are a legal requirement...
Ive never had a problem with all…
Ive never had a problem with all british casino I would very highly recommend them to all my family and friends and family and I would like to give them 10\10 for their excellent service
2 June 2026
Unprompted review
Reply from All British Casino
Thank you for the fantastic review, Sally!
A recommendation to family and friends is about as high a compliment as we can get. 😄
We're glad to hear you've never had any issues and that you've had such a positive experience with us.
Thank you for taking the time to leave a review.
Kind regards, Ebba!
Avoid at all costs!
Avoid! Beyond appalling!
Introductory offer (100 free spins) for a new member was not awarded despite never being a member. Explanation was “management decision”. If a new member doesn’t qualify, the system should tell you before you spend money.
Extremely poor customer experience.
31 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Mark!
I understand the frustration of missing out on a promotion, however the bonus was not something that disappeared after you deposited.
All bonuses must be claimed from the personal bonus section before making a deposit. In your case, bonus functionality had already been disabled on the account at registration, meaning there were no bonuses available to claim in the first place. Had you checked the bonus section before depositing, you would have seen that there was nothing available to activate.
Whilst I appreciate the disappointment, this is not a case of a bonus being withheld after the fact.
Kind regards, Ebba!
There's something very fishy about…
There's something very fishy about these 5* reviews - but that aside, just a rubbish site. Difficulties right from the offset, I'd strongly suggest just going somewhere that doesn't look like it's made and ran by a 5 year old - there's certainly plenty of choice.
8 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Paul!
Sorry to hear you feel that way.
That said, looking at your account, there are no deposits and no gameplay whatsoever.
This looks a lot more like you're salty because bonuses were restricted on your account at registration (to prevent misuse), rather than it being based on any actual experience of using the site... 🫤
Kind regards, Ebba!
A good selection of slots to play quick…
A good selection of slots to play quick and easy access ad no problems at all great casino
29 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Mark! 😊
Glad to hear you've found the site easy to use and that you're enjoying the game selection. Quick access and plenty of slots to choose from is exactly what we like to hear.
If you have any feedback on how we can turn that into five starts next time, please do let us know.
Kind regards, Ebba!
Won big win payout fast
26 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Miss A!
Congratulations 🎉 Glad to hear the payout was quick and smooth after the big win!
Enjoy the winnings!
Kind regards, Ebba!
Never had a issue
Never had a issue , fast withdrawal and always there to help
27 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Jamie!
Glad to hear everything has been smooth for you so far. Fast withdrawals and helpful support is exactly what we aim for. 😄
Kind regards, Ebba!
Helpful chat
Just been off a live chat with Stan regarding a query for one of my settled bets. Stan had to check with the sports betting team however during this he was very pleasant and apologetic even though the wait time was very short and while waiting had a pleasant chat about our sports teams. In the end got an answer for me. Felt like I was talking to an actual person. Always said that all British casino support is a lot better than any other site
25 May 2026
Unprompted review
Reply from All British Casino
Thank you for another fantastic review, James!
This is exactly the kind of feedback we love seeing. 😄
I'll make sure Stan sees this as well.
We always try to keep support feeling human rather than just robotic copy-paste responses, so hearing that it felt like chatting with an actual person whilst still getting the issue sorted is genuinely great to hear.
Really appreciate the support!
Kind regards, Ebba!
Rude customer service, indirect comments about gambling!
Poor poor site. Just checked my deposit against my withdrawals. £1700 deposited over a couple of years, with £180 withdrawn. Time to delete this site from my bank statement!
Just a quick update for ebba, who replied to my comment from this sad casino site, your job title dont entitle you to throw direct comments towards customer on your platform who have had poor experiences. Thats poor judgement and unprofessional, maybe you have no training in whatever your job title is, keyboard warrior, something like this!.
Maybe if you had more experience and more savy about life instead of direct comments about one's choices you may of thought about your comments towards an individual!
Ill be emailing your company regards to your comments and will be seeking a full apology, as youve made me feel very uncomfortable when it comes to gambling with your direct personal comments towards me!
21 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Phillip!
The deposit and withdrawal numbers on their own do not really tell the full story though...
I had a look through your gameplay from this year, and whilst there were no max wins, there were multiple occasions where you turned smaller deposits into significantly larger balances. For example, a £25 deposit on the 4th of April reached £235, and another £25 deposit on the 28th of March reached £303. Both balances were then fully played down rather than withdrawn.
So this is not really a case of the site being "poor". It is more a case of chasing bigger wins instead of cashing out while ahead, which is completely your choice, but not really something that can then be blamed on the casino afterwards.
I think closing your account was a good choice. Gambling should be entertainment, not an expectation of profit.
And judging by the majority of your other reviews, I do suspect you may enjoy gambling a lot more once you accept reality.
Kind regards, Ebba!
EDIT:
I am sorry you took offence to my previous response, as that genuinely was not my intention. When I said closing your account was a good choice, I meant that sincerely based on both your gameplay history and the frustration shown throughout your reviews.
Internally, a conscious decision has been made for our Trustpilot responses to be transparent and direct rather than generic copy-paste apologies when nothing has actually gone wrong. If you scroll through our replies, you will see the exact same approach throughout.
Genuine issues are treated with the utmost care. Complaints about losing money in games of chance whilst continuing to play balances down are a different matter entirely.
Sometimes honesty feels harsher than a corporate apology, but that does not make it malicious.
Con,con,con,con,con.Dead spin after…
Con,con,con,con,con.Dead spin after dead spin and you would have to deposit a grand just to get a 20p bonus on any hacksaw games in my opinion 15 times i had two free spin symbols and it still wouldnt give the bonus.Dont bother playing any UK casinos because their all rigged,imo.I dont know how they get away with it.
20 May 2026
Unprompted review
Timewaster
Signed-up - tried to deposit and instead was redirected to support page without any indication why.
Asked in chat, and they said it was a technical glitch. Complete time waster, did not even get to play or do anything.
Also be careful about good reviews, there's a direct offer to place a review here for a bonus in your account. Clearly a breach of TrustPilot T&C. So this has been reported too.
19 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Daniel!
The "technical glitch" explanation from support was a simple way of explaining that your account had been temporarily restricted for an internal review before deposits could be enabled. Checks like these are in place to help prevent misuse of the platform. Once completed, deposits and gameplay are enabled as normal.
As for the Trustpilot comment, we do not ask for specifically positive reviews. That's not allowed.
We encourage all reviews, both positive and negative, so people can form a fair overall view of the site based on genuine customer experiences.
Kind regards, Ebba!
One of the good guys
Great site. Love the variety of sports betting. Plenty of alternative markets, whether its spread or totals in basketball but plenty of markets in all other sports. Offers a great cashback on deposits, 10%. Not many other sites would do this. Top 5 bookmaker.
19 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Sean!
Really glad to hear you're enjoying the sportsbook variety. We do try to offer more than just the standard match winner markets to stay competitive.
Also appreciate the mention of the cashback feature! And Top 5 bookmaker is a compliment we'll happily take. 😁
Kind regards, Ebba!
Please do not use this company
Please do not use this company. I was recommended but what a scam. Deposit £100s of pounds over a period and no real payout, bonuses won but only a bit, enough to cover deposited amount for the game and a couple of pound more - account down by £100s if not more. Do not recommend on any level other than money withdrawn is quick but you do not get that opportunity much!!!
18 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Lisa!
So let me get this straight… you deposited money to gamble, had some smaller wins, successfully withdrew when you did win, continued playing, ended up down overall, and therefore concluded "scam"? 😅
Lisa… do you actually know how gambling works?
The only real guarantee in gambling is that you'll lose over time. That's not some shocking "scam reveal", that is quite literally how the industry is built. Gambling is entertainment, not a money printing machine.
Kind regards, Ebba!
Reply from All British Casino
Thank you for the review, Luke!
Glad to hear everything from the deposits and withdrawals to the game selection has been smooth for you so far! 😄
Really appreciate you taking the time to leave a review.
Kind regards, Ebba!
Lucky First Go on All British Casino!
Been using the allbritishcasino.com app and thought I’d give it a go with just a £10 deposit… ended up winning £40 on my first try 😅 Plus I got 100 free spins as a welcome bonus too. Easy to use app, decent games and actually had a bit of luck for once 😂
16 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Melissa! 😊
Not a bad return from a £10 deposit at all!! Congratulations 🎉
Glad to hear that luck was on your side and that you enjoyed the welcome spins too.
Also happy to hear you found the app easy to use.
Thank you for sharing your experience!
Kind regards, Ebba!
Reply from All British Casino
Thank you for the review, Lebogang!
I'll be honest… I'm not entirely sure what this means, but I'm taking it as a positive review given the 5 stars. 😅
So thank you either way, and glad you've been enjoying the site!
Kind regards, Ebba!
Amazing Bookmaker
Amazing! Best Australian football markets and the withdrawal speed is amazing!
I dont use anyone else but AllBritishCasino
7 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Mr B 😄
Amazing to hear you're enjoying the sportsbook, and certain markets! And even better to hear the withdrawal speeds have been spot on for you as well!
Kind regards, Ebba!
GREAT PLATFORM TO PLAY ON
Great platform to play on. I recently won over £2400 from 1 single spin. Highly recommended!
27 April 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Gs!
What a great win!! Glad to hear luck was properly on your side that session! 😁
We appreciate the recommendation!
Kind regards, Ebba!
I feel tricked by the introductory…
I feel tricked by the introductory offer. It was not made clear that it was a casino offer and did not apply to the sportsbook. Only two stars rather that one as the customer services were actually very good (although unyielding.)
9 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Alan!
The bonus itself was working as intended, but entering the sportsbook or live casino section does forfeit the casino bonus as it's intended for slots only. I can understand that being frustrating if your main focus was the sportsbook side of things.
Glad to hear the support team treated you well at least, even if they couldn't override how the bonus system works.
That said, I've added a small cash bonus to your account just now as a goodwill gesture. You can use this how you prefer (sports, slots, live casino), it needs to be wagered one time.
Kind regards, Ebba!
I’ve had some good wins some not so…
I’ve had some good wins some not so good but life’s a gamble you take your chance but if you got a little time a litttle spare cash then try your luck if you win good make sure you take it buy something put a bit away just be careful and enjoy the good wins
7 May 2026
Unprompted review
Reply from All British Casino
Thank you for the review, Martin!
That's actually a very sensible way to look at it. Some sessions go well, most won't, and knowing when to take a win and enjoy it is important.
Appreciate you sharing a realistic view on gambling!
If there's anything we can improve to earn that fifth star next time, we're all ears 😄
Kind regards, Ebba!
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