Allcamps Reviews 1,450

Very Quick and easy its m'y second Time with allcamps and i will use you again thanks

Poor, dirty, overcrowded, overpriced. Run by children. Only first aid kit on site took 30 mins and 6 people to find. Great facility poorly managed. Certainly not 5 star although could be with proper maintenance, staff and cleaning team. Accomodation dirty and poorly maintained. Lovely smell of sess pit in and around restaurant/pool/ sports facility. Pool green and filthy, no control over residents. Situated in a Lovely area, such a shame

Dear All Camp Customer Service,

I am writing to express my profound disappointment with the recent holiday experience my family and I had with your service. Our experience was far below the standards we expected and included several issues that significantly impacted the quality of our stay.

Upon arrival on 25/07/2024, we found that the campsite we were assigned was not the one we had booked. This was frustrating, especially as it was not possible to resolve the issue immediately due to your office's closure. The next morning, the reception informed us that such confusion is a common occurrence due to there being two sites with the same name. We were told to direct our complaint to All Camp directly, and your team contacted us on the morning of 25th July with alternative site options.

However, the options provided were not satisfactory. Two were not dog-friendly, and the third, which we reluctantly accepted, was not available for two days. We confirmed our choice immediately but received no further communication from All Camp, despite our repeated attempts to contact you via phone and email throughout the day. We eventually received confirmation at 17:37, after several hours of uncertainty and stress.

Furthermore, the new site we were moved to was not as advertised. The entertainment for young children was non-existent, contrary to the information provided. My 10-year-old son was particularly disappointed when he attended a football tournament scheduled for 3 PM, only to find it was restricted to those over 16, a detail that was not communicated on the entertainment board. The caravan was far from the pool and beach, contrary to our expectations and original booking preferences.

In addition to the inconvenience and subpar conditions, the process of handling our complaint was frustratingly inadequate. We repeatedly requested a formal complaint form and an extension of our holiday to compensate for the two days lost—one spent chasing for a resolution and another relocating to a different site. These requests were ignored, compounding our dissatisfaction.

Due to these numerous issues, including the incorrect site assignment, the lack of prompt and clear communication, the unsuitable accommodations, and the inadequate entertainment, we believe a 50% refund of our total booking cost is fair compensation for the inconvenience and distress caused.

We request your prompt attention to this matter and expect a resolution within 14 days

Just to be clear we have not taken our vacation here yet but it’s looks great. Navigation of the site was easy enough too. Funny thing though… I found if you put the website which we found originally in French, in English, there seems to be more information about the campsite itself. Cheers.

Simple, Rapide et Efficace

Definitely not 5 star, very poor pitches all grass and filthy, we ended up being stuck as there was a rain shower and our campervan would not move in the muck. We asked at reception to be moved and they took our number and never got back to us. we got a little shed on our pitch that you can light a fire in and the roof looks like it will collapse any second.
The main toilets and showers were not open as it was probably an inconvenience to clean them for the staff, not good at all.
So we were left with a toilet and shower that is not clean at all.
Overall would not be back do not recommend.

I give 5 stars to our hosts Annika and Malou from roan camping, they were very kind and incredible hosts, as a camping it is calm and a nice place to embrace nature, the pool was very crowded but we were expecting it. Animations were mostly for adults.

very nice campsite. Good animation for the kids, beautifull suroundings

Simple , facile et efficace

excellent , but customer service contact by phone its really difficult.

Impeccable, merci

At the moment all has gone smoothly with my booking. I will respond again when I have had my Holiday there.

Unfortunately Allcamps had to cancel our stay due to pandemic restrictions. We asked for reimbursement and that was accepted. Thanks Allcamps. Be safe

excellente horesse telephonique tres competente je continuerai par la suite le service de reservation merci