All Day Auto Transport Reviews 

46
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Worst service of my life! They are very rude and lack communication. After changing my schedule multiple times last minute, they threatened to leave my car 2 miles away from my destination. I DO NOT... See more

Rated 5 out of 5 stars

All Day Auto Transport helped me every step of the way with locating an individual who would transport my VW Eurovan from Washington State to St. George, UT. The driver had to travel through some very... See more

Rated 5 out of 5 stars

This is my first time shipping a car. I got hundred of quotes from different companies to ship me car from NJ to CA. This is not the lowest price I got, but they shipped my car safely and without any... See more

Rated 1 out of 5 stars

I would not use this company again. I decided to try this company and informed them of the date I needed the car picked up. I didn't hear anything for a while, so attempted to reach out to see if my c... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

All Day Auto Transport is a family owned and operated car shipping company that safely transports cars and motorcycles, across the country and internationally. The owners Daniel and Justin started the company out of Daniel’s parents garage back in 2009 and now employ over 20 people in our Corporate Head Quarters in Coral Springs , Florida as well as a recently opened West Coast office in Los Angeles that now has 10 employees. Co-Owner Justin Brain was recently interviewed by a local 7 news station on entrepreneurship & the importance of small business “Our mission statement when we opened the company in 2009 was to provide full-service car transportation, picking up your car at its origin and safely delivering it to your chosen destination while bringing transparency and reliability to the auto shipping industry.” Both Daniels grandparents from New York and Justin’s from Ohio were both snowbirds as many north easterners are , they saw first hand the shadiness of the auto transport industry and started All Day Auto Transport with the goal to make clients feel at ease when shipping a car just as they would feel comfortable with sending a package via Fedex or UPS. Since opening in 2009, our mission statement hasn’t changed, with every client we gain we hope to keep and one of the main reasons our company has been able to grow from a home ran business to a household name in the auto shipping world . Our firm guarantees that all of the car shipping companies that we use to pick up our clients vehicles will be fully insured, bonded, and licensed by the Department of Transportation. Our drivers are the most reliable auto transporters in the country and we insure this by conducting constant background checks on every auto carrier we employ.


Contact info

3.3

Average

TrustScore 3.5 out of 5

46 reviews

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3.3

All reviews

(46)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Bait and switch

They specifically state in their advertisements and quote that there is no "bait and switch" tactics, and yet that is EXACTLY what they do. They know the going rates for shipping cars but they give you a much lower quote. And after you've filled out paper work and they've taken your payment info they present you with a price $100-200 more than the quote. Their explanation??? "That's just what it costs. Anyone can give a quote at any price, but this is what is costs." The lady was quite pleasant until I questioned the price being so far off from my quote ($150) and about their "no bait and switch" advertising. This was all after a conversation with the manager who assured me I would get the quote price. Needless to say I cancelled my order. I've got no time for dishonesty. Tell me what it costs up front! I would have gladly paid if they had just been straight forward.

7 May 2016
Unprompted review
All Day Auto Transport logo

Reply from All Day Auto Transport

Dear Valued Customer,

Thank you for sharing your feedback about your recent auto transport experience with All Day Auto Transport. We are sorry to hear that you felt misled regarding the pricing of your vehicle shipment.

As a broker, we do not set the pricing for vehicle transport. We work with a network of carriers and obtain quotes based on their current rates, distance, and other factors. We provide our customers with these quotes, and they are free to accept or decline them based on their preference.

It is important to note that we do not charge our customers' credit cards until we have secured a carrier and agreed upon a price for the shipment. We do not engage in BAIT AND SWITCH tactics, and we make every effort to be transparent about the pricing process.

We apologize if there was any miscommunication or misunderstanding regarding the pricing of your shipment. Our goal is to provide our customers with reliable and affordable vehicle transport services, and we take all feedback seriously to ensure that we are meeting our customers' expectations.

If you have any further concerns or questions, please do not hesitate to contact us directly. We appreciate your business and are committed to providing excellent customer service.

Sincerely,

All Day Auto Transport

Rated 5 out of 5 stars

One Happy Customer

GREAT service! Ordering was easy, customer service was friendly and helpful, and dispatcher was quick! Even picked up and delivered a day early! I have recommended to my family and friends already!

1 April 2016
Unprompted review
Rated 5 out of 5 stars

First time shipper, overall satisfied and can be trusted.

This is my first time shipping a car. I got hundred of quotes from different companies to ship me car from NJ to CA. This is not the lowest price I got, but they shipped my car safely and without any other unknown charges. I rate 5 stars for their clean and quick convenient servers. Thanks for their representative's patient, cause I really asked a lot of questions before shipping. Oh, btw, it's not the lowest price I got, but it's also a reasonable price.

13 March 2016
Unprompted review
Rated 5 out of 5 stars

First time shipper, overall very satisfied with services.

This was my first time shipping a car and after extensive online research through both success and horror stories I decided to entrust All day Auto Transport with my vehicle. I called, was given an estimate, signed the contract and booked the shipment of my vehicle all within an hour. The original rough estimate was just under $1000 from CT to CA, secondary estimate came to $1200 with a verified pick up/drop off date and I was able to negotiate a final cost of $1100 through All Day Auto and the third party trucking company that actually moved my vehicle. All Day Auto Transport made this whole process very easy and worry free. Everything that Wayne described and promised came to fruition within the given time frame. The third party trucking company brokered through All Day Auto Transport was just as great in the execution of the service. Driver called me 24hrs before pick and gave me a 15 minute window for pick up time. Everything was well documented and 10 days later, as promised, my vehicle was delivered to my door in CA. I would highly recommend All Day Auto Transport and would like to thank Wayne for making this first time process very easy and smooth.

14 February 2016
Unprompted review
Rated 5 out of 5 stars

Best Transport Company!

There are no words to explain how absolutely amazing this company truly is. My husband and I live in Tennessee and needed a reliable and dependable transport company for our car in Louisiana. They were right on schedule and very affordable, as well as, very professional. Thank you for your kindness and great business manner.

12 February 2016
Unprompted review
Rated 3 out of 5 stars

Cadillac from Ohio to Alabama

The quote they gave me was $650.00, and I paid $800.00. They told me that my car would be picked up on a Wednesday and I would have it Thursday. I got my car Friday morning. The dispatcher Angie had a very bad attitude and very rude every time I called about my vehicle. There was a lot of miscommunication. I got my car, and I hope i never be in that situation again because they will see you calling and send you to voicemail. My experience was fair but that dispatcher needs to be fired.

11 February 2016
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Prompt & professional from beginning to the end!! Mark delivered the car in perfect condition and was very friendly & courteous! Transported the car from Fort Myers, Florida to Akron, Ohio in only 2 days. Will definitely recommend!

7 February 2016
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Gary told me that they would pick up my recently purchased antique car in Pennsylvania on a Tuesday and deliver it to me in Alabama the following Thursday and that is exactly what happened and in perfect condition, too. I would use them again if I had the opportunity....Dale

31 January 2016
Unprompted review
Rated 1 out of 5 stars

Horrible service

They told me 48 hours till pick up and it has been 8 days! They went a few without even calling it answering the phone

25 January 2016
Unprompted review
Rated 5 out of 5 stars

Camaro transport

Best In The Business is what comes to my mind when I think about All Day Auto Transport. They not only have The best prices that NO ONE can beat, their customer service is outstanding. Kara blew me away with her kindness and attention to detail. I will tell everyone I know about this company for their transport needs.

12 January 2016
Unprompted review
Rated 5 out of 5 stars

Nissan 350z transport

Sierra replied back to my quote request very quickly and was great with walking me through he process. We were out of state and the dispatcher was great with keeping in touch and updates on the timing of our order. My car was picked up the morning after I set up the order. Thanks again All Day Auto!

12 January 2016
Unprompted review
Rated 5 out of 5 stars

All Day Auto Transport Review

I used all day to ship my wife's car from Boca Raton to San diego in November . I spoke with Justin and he had the car picked up on the day requested and delivered even faster than I expected . They really sounded like a more professional outfit when I spoke to All Day Auto Transport and Justin compared to other agencies . When I spoke to other companies I got a lot of windows and we have to find you a driver type of talk. Justin had me on a three way call with my driver 15 minutes after booking the order . If you want a smooth transport I would not go any where else

26 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service!

All day Auto Transport offered excellent and timely service. Jennie was awesome at answering all of my questions. My driver Chase was professional and delivered my truck safely and on time! If needed, I would use your company again.

19 December 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

Overall such an easy transaction. I shipped to cars from Florida to Massachusetts. They picked it up and delivered them exactly when they said they would. I wasn't given a 15 day window like others. I had my cars within 4 days of pick up. The driver was very professional and efficient.

9 December 2015
Unprompted review
Rated 5 out of 5 stars

Great service, follow through, professionalism at a very fair price.

To be honest, I did not know what to expect when getting an auto transport broker or how the business works. All Day just happened to be one of the first to call me but they were the nicest and most professional I talked to. I already had a general idea of the cost to move a vehicle 1200 miles but they came in a few bucks cheaper still. Yes, I could wait days to book and sift through dozens of other vendors to save $30 but why put yourself through all of that. Even better, once the driver was assigned, they helped coordinate picking up my car a full 24 hours earlier than expected. So for the value of a standard haul I received expedited service and my car delivered in mere DAYS instead of weeks - unbelieveable! Driver advised of ETA with text, and another surprise was a fully covered carrier to protect my car delivered in perfect condition. Overall I guess I got lucky, but others won't have to if you take my advice. Just call All Day Auto Transport and you won't be disappointed.

9 December 2015
Unprompted review
Rated 5 out of 5 stars

Great experience with All day auto transport!!!

My family and I had vehicle transported from MD to LA and the entire experience was handled very professionally. The driver was in constant contact giving updates on any possible changes to his arrival but even through bad weather and some minor setbacks, the delivery was actually ahead of schedule. Wonderful experience with All-day Auto Transport, I would definitely recommend this company for any auto transport needs.

25 November 2015
Unprompted review

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