Allegiant Reviews 

We have booked six flights over the past six years with Allegiant and three of the flights have been canceled (two of them as we were to be boarding the plane). This is a 50 percent cancelation which is unacceptable. Absolutely no customer service when it comes to cancelations. If you are fortunate enough for the flight to be on schedule, the pilots and flight attendants on board the plane do an adequate job. If Allegiant would go a bit above and beyond and try to reschedule a flight or pay for your rental car to drive home (we had to drive from Tennessee to Pennsylvania because the next Allegiant flight was not for five days), then maybe they would be a decent airline. I like cheap flights as much as anyone, but the value because of canceled flights has made Allegiant more expensive to me than if I just booked a major airline.

Me and my wife were travelling to LA from Memphis airport and this was the first time we were travelling. We were forced to pay for the carry on bag even though the size was not much. I think they thought I am an international person and tried to rip me off. It was a hazzle and stress to me. Worst and would never reccommend alligiant. C9CY7G And C9CY6D are the confirmation numbers. Lets see if there is any customer service left.

Easily one of the worst buying experiences out of all the airlines.

Let's get this out of the way... the mobile app is horrible it won't let you buy any tickets and even the website itself doesn't let you purchase tickets. You put all your information in and once you get to the email part to press Purchase. It jumps straight back to the email box to enter in an email.

On top of all of that, they don't give you refunds on your tickets or the add-ons like carry on baggage's and more. Remarkable.

Allegiant has really good deals for flights but yet we can't give you money... Whoever designed both the app and website needs to go back to school.

I DON'T KNOW WHO IS WORSE, ALLEGIANT OR ESKY.
I HAD TO CANCEL MY FLIGHT TO FLORIDA DUE TO HURRICANE, THE MESSAGE STATES I WILL GET A FULL REFUND BUT IT LOOKS LIKE ALLEGIANT IS KEEPING $20.00. ALLEGIANT CANCELLED MY PREVIOUS FLIGHT AND ESKY KEPT $64.32 THAT I HAVE YET TO GET BACK. THEY KEEP SAYING IT'S UNDER REVIEW. IT DOESN'T TAKE A ROCKET SCIENTIST TO FIGURE IT OUT. THESE AIRLINES ARE A RIP OFF. I AM FILING A COMPLAINT WITH THE FCC. WE are in a bad economy the way it is without some company always wanting to keep your money. I HATE THE COMPANY AND ESKY!!!!!!!
REFUND MY MONEY. NOW IT'S $84.32
C2QNZH

I book with them a whole vacation package, flight supposed to depart at 7:30 am, I showed at gate at 7:15, beg lady at the counter to let me in, she just said NO and doesn't even speak with me.
This people are just horrible human beings I lost more than 7k dollars.
Never never use this kind of low fare company they're worst on entire work.

This company is the worst airline out there. I used them back in July. Since I wasn’t logged into my account they are not willing to adjust my account with the points from my flight. And after a couple emails I just found this out at the end of September and my flight was in July. The last email response was the 2nd of September when I emailed them and they just responded back on September 29th.

During a trip my suitcase was damaged and after contacting customer service and completing the necessary paperwork I finally received my resolution. I was denied after 4 months of waiting for an answer as normal wear. It's unfortunate that this damage occurred after 4 delays and finally a cancelation. Very disappointing. This was my first time checking luggage with Allegiant and they accepted no responsibility!

I went to Knoxville to fly to Orlando. We got stuck in line to check in, waiting for people trying to make flights for weeks in the future. It should be common sense that you take care of rhe people who have a flight TODAY, before you assist those who do not. Encourage them to have a different line, use the phone, or use the app. Not hard to provide decent customer service, take care of those who have tickets first.

Well Allegiant conveniently cancelled our flight 20 minutes before boarding on a vacation trip. Of course, they gave us options for other flights but they were one to two days out. I ended up booking a flight to a different city and driving to my destination. Allegiant di offer a refund of which I accepted. Here is where the deception comes into play. I was told at the customer service desk that I was being refunded for my departing flight for 8 passengers. I also had a returning flight scheduled with Allegiant. They did not tell me my returning flight was also cancelled. So one week later, on my return to home, we were told that we were not on the flight. I then had to pay them again for that flight. So now, I am fighting for the remaining refund I feel I am entitled to and they are not cooperating. So basically I am currently out $1600 (Aproximately $200/ticket x 8 passengers). I will never use this airline again. Pay the extra money to other airlines and avoid being scammed by this organization. Also do not mention "Should I get a lawyer involved?", they disconnect the call. Even though I did not engage a lawyer. How unprofessional and disrespectful taking advantage and making me possibly take legal action.

Excellent carrier. Cannot best their rates. Staff is friendly. Highly recommended!

I’ve flown Allegiant 6 times now and not once have I had a normal experience. By far the worst airline on the planet. Is it worth saving some money to fly this horrible airline? No it’s not. Always late, or for us this time they ran out of fuel and had to reroute us. Do yourself a favor and fly a different airline. They are all so much better.

So you get what you pay for… Allegiant prides itself on poor customer service and terrible accommodations at a cheap price. Elmira manager was very rude to me and my family as we tried to check bags and stuff for our carry on luggage into their tiny carry on sized measuring devices. As we stuffed a duffel bag in the one staff member who is a female said “Nope that has to be checked, it does not fit”. Even before I finished trying to make it fit- it was tight and I had to force it but it fit. And it did fit as they hovered over me attempting to do that. As I stood up frustrated by her condescending attitude the manager ,Karen, added by telling me to calm down as she saw my frustration and called me rude. All I said was “I can’t believe we are squabbling over a 1/4 inch.” Karen, which it is her real name, then threatened that she would disallow my family to fly if I continued expressing my frustration. That is way beyond her authority and was unwarranted. Which only further got us upset!! So dont fly Allegiant and if you do avoid Karen at all costs.

We made a reservation online, but wanted to cancel due to a health issue. I called Allegiant Air customer service and had to wait 8,(YES 8) hours before I could reach a customer service agent on the phone!!!!

If I could leave a negative score, I would. I have been so disappointed by Allegiant. A recent trip left me waiting an hour and a half to get my luggage. This was after we were an hour late on both legs of the trip. As I’m writing this, I’ve been sitting on the runway for one hour while we wait for the other Allegiant aircraft to move from the gate we need to occupy. The level of incompetence is baffling. I doubt anyone will even read this review but it’s a way to channel the rage I feel as I’m held hostage by this joke of an airline. I’ll gladly pay the higher rate for a better airline in the future.

Allegiant is a total failed business.
I Have flown the same flight Fort Wayne to Punta Gorda more than 20 times.
1. This flight is delayed 75-80% of the time today 4 hrs and still counting
2. This particular flight has been canceled more than any other Allegiant flight according to the
statistics.
3. The new lightning rule 15min for 15miles is a joke this is Florida and in the summertime it storms everyday. Last flight we were held on the plane captive on the tarmac for 1 hr 50 min after the plane left more than 1 hour late and a 2 hour 12 min flight. Total time with typical 1 hr early arrival was over 5.5 hrs.
This company needs a refreshed administration literally fire and replace everyone...

Worst experience. Made us wait for six hours with no updates. When they finally told us we could board, they told us REPEATEDLY to be quick because there was a window to meet. A joke

The most obnoxious employees ever. We only needed a wheelchair and they made us stand in line even though we had boarding passes and no bags. Nothing but attitude. After standing in a line that was wrapped around the same lady said we didn't need to check in because we had no bags and had boarding passes, which I had already told her, then she ordered the wheelchair.

Tickets were paid for in March '21 for September '21 departure which included luggage and seat upgrades. A new job was taken July '21 and thus no vacation time. Flights were cancelled due to new job on August 1 2021.
My thoughts were to plan another trip in '22 and prevent losing the additional $300 (cancel cost $60).
I now am finding out that I have NO CREDIT!

Evidently they manipulate the dates to their advantage and offer nothing in return.
This was my first and last dealing with these crooks.
My frustration is in overpaying for seats and luggage which was NEVER provided which basically doubled the original flight cost.

I booked a flight (2509) from Palm Beach International to Concordia on Friday 22nd April with Allegiant. The airline cancelled it a few weeks before that date and promised a refund within 72 hours. Despite several emails, I have still not received my £170 (or equivalent dollar) refund into my Paypal account.

It has been 4 months. 4 MONTHS since i've been waiting for my refund for my cancelled flight.
We booked a flight for LAS to SMX on the 9 January 2022 but we could not land because of the weather. They told us we'd get a refund in 2 weeks but it's been 4 months since i've tried contacting Allegiant in all ways possible and just couldn't. When i try calling them from my country it doesn't respond. When i try connecting to their website from my country the website is blocked. My only option was to e-mail them and they have automatically replied 4 times asking me if my issue was still a thing and i keep saying yes but nobody ever deals and sends me an e-mail concerning my refund.
Allegiant please, if you see this please help for my refund for flight BLD46G. I have lost 392$ and even more since i had to book a hotel and book another flight with the same company but for a worse airport destination and higher price.