Alliance Medical Reviews 

Went for a scan , staff was very rude , very unprofessional .

I'd be very aware about Alliance Medical in Plymouth Cornwall before booking. My personal experience was dismal to say the least. It resulted in a formal complaint & the usual corporate speel response, we note, we acknowledge, we're sorry etc. I raised 9 issues, the tatty state of the facility, no one on reception, a person watching the nurse insert a canula with the privacy curtain open with no explanation why, I heard every detail of another patient's personal information, height, weight, glucose level his condition, his full name address & contact details. No music was playing & this was 3rd part information that the ICO states should remain private. The fact the nurse couldn't find a vein after 2 attempts the other person becoming annoyed & wanting a senior clinician called. An unprofessional conversation between senior clinician & nurse involved unacceptable. People with mobility issues cannot read patient information as on the opposite wall to the seat you were in. Not told you could ring the bell if you needed anything I was in that cubicle for 90 minutes with no check, toilet light misfunctioning enter & it did not come on Not being how my results would be sent or timescale, A patient satisfaction questionnaire that referred to patients as Customers. This is a medical centre not a chip shop. Finally promised call backs from the Tuesday afternoon not happening & no-one ringing as they were off. I sent a formal complaint very dissatisfied with response. A totally unpleasant & upsetting experience whilst having a scan for Cancer. Alliance is also expensive for a PMSA PET scan & other providers can be less costly. I would not recommend Alliance in Plymouth to anyone who pays themselves. An upsetting day when you have already had Cancer & are being tested for a potential relapse.

The Staff were very professional, friendly and informative. I was treated very well before, during and after my PET CT Scan. The areas were very clean and was offered free Tea/Coffee and biscuits after my Scan. All in all a very good experience.

Patient safety should always come first. I am aware of allegations that a patient experienced sexual misconduct during treatment associated with Alliance Diagnostics and Treatments Inc. Anyone considering treatment should conduct their own research, review publicly available information, and make an informed decision. Patients deserve to be treated with dignity, respect, professionalism, and safety at all times. If anyone believes they have experienced inappropriate conduct, they should consider reporting it to the appropriate authorities and regulatory bodies.

unfortunately westfield use this company as part of there health cash plan .
as part or seeing a urology consultant for suspected kidney stones , he required a hi def scan of my kidneys a ct ivu
rang their helpline to be told that you have to pay for the contrast dye bit , fair enough a contribution towards it wouldn't break the bank .
not heard anything from them , so tried to contact them
after numerous attempts had an phone call back saying the hospital had requested a ct itu scan and unfortunately this isn't covered .
so after first being told it is , then it isn't , then its a spelling mistake on the scan requested
non of which is at all helpful !!!
full of excuses and suddenly became uncontactable by phone and email , still not had reply's to emails
ended up asking westfield to get in contact with them
this has took over three weeks to get an answer only to find that you are / aren't covered for simple urological scan
i wouldn't recommend any dealings with this company
something so simple
something that shouldn't have been a worry , has just become pointless effort
its not a scan line its a SCAM LINE

Had a terrible experience every time I have been to the Norfolk and Norwich PET scanner. Very rude staff.

I had a CT scan at one of their clinics in January. At the time, the technicians who ran the test informed me that the results would be sent to my doctors within three weeks. However, despite regularly contacting my doctor for an update, I was informed that the scan results still have not been received, it’s now been over nine weeks. After reaching out to the clinic via the contact email on their website, I provided the details they requested. Since then, I have received no further response, despite multiple follow-ups. This lack of communication, combined with the significant delay in results, has caused me considerable stress and anxiety, especially given my health condition. I am extremely dissatisfied with the level of care and communication I have received. I will be making a formal complaint to the NHS regarding this experience.

Diabolic and Uncaring service partner of the NHS.

The actual MRI went without any problems. I self referred for this but they insisted on a letter from the doctor. As I paid for it myself I expected a report to be sent to me also but they refused

I had an appointment with Alliance Medical, Holywood Road Belfast. I have to say I was petrified going in for an MRI as I'm claustrophobic. Kenny the Radiographer was absolutely brilliant, so a big shout out to him for his patience and kindness towards me.

I was booked for an MRI heart scan canceled the eve before saying the machine broke down only to find they hadn’t send me the form to complete then got another appointment for the 22 October got there hadn’t read my notes got ready for the scan then left me waiting over an hour l phoned to day to see about the results only to be told it will take six weeks never heard the likes never had that problem with the NHS scan wouldn’t recommend

We have had a bad experience, not sending the scans to GP and 3 months later got diagnosed with lung cancer that was too big to operate on unfortunately my dad passed away 10 months after having this lung scan

I attended St Mary Sidcup for a pet scan . Has no idea this was a private company ,but boy you could tell the difference virtually every way. If this is what I keep hearing about when they say keep the private sector out the nhs , well then I couldn’t disagree more. Excellent from beginning to end.

I cannot fault Alliance Medical staff at Queen Mary’s Hospital Sidcup. They are compassionate and caring. My appointment was booked quickly and cancelled due to fault with machine but got an appointment for five days later which was excellent, and a few days before it, I received a personal phone call asking me if I was still ok to attend.
Well done to all the staff at Alliance Medical at Queen Mary’s

The whole team was very pleasant and efficient

Your ataff were brilliant thanks

It's a good experience. Staff are friendly. Staff experience all the procedures very clearly and provided locker for all belonging of mine. It goes very smoothly for me.

Treated brilliantly from start to finish. Great staff, great service, all good!

Good experience. Dwane was excellent throughout my visit.

Excellent service from the start to walking out of the unit. Can't praise the staff enough from signing in to leaving the unit after my scan.