Allianz Deutschland Reviews 

Even though it is not the cheapest on the market. It worth every cent. Very simple through the app. Paid within 48hrs in full.

I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by previous tenant, but as I bought kitchen as alraedy installed, we could not do anything about suing anybody. Still, Mr. Timotijevic managed to contact lawyers to get proper advice, contacted rental company and at the end managed to help me cover at least expenses for the broken kitchen. He did all of this for me, even while I was in hospital and giving me feedback about everything. It did not turned out best for me, but he did all his possible to explore all possibilities in order to help me as much as possible. Therefore I am very thankful to Mr. Timotijevic and Allianz.

Of course they don’t tell you that there is a three month waiting period to make claims when they’re pushing you to sign up and agree to multiple years of paying. After I signed up, I brought my cats to the vet as any normal person would and now they don’t cover any of his vet bills. Scammers or dishonest at best. Don’t let them rush you through the contract and make you agree to multiple years. Take if home and read it. You can’t trust people.

Edit: the waiting period they refer to they of course never told me about when rushing me into signing a contract in their office :D. Would have been good to mention that “oh yea the insurance you’re paying for is essentially useless the first 3 months” I would have waited to go to the vet. Now I’m 800€ out and having to pay for this bs insurance. 0/10

I hent a Car in June 2024 and get insurance from Allianz over Check24. Allianz took over case in July. I was completely insured. I was waiting almost 7 months and talk 2 times in between but always get an answer that they are working on it. I call them today and they said that we have to take a look on it.
At First they wait you forget about the money you paid.
Then, they wait till any proof is vanished so they can vanish out your claim. This is extremely pathetic.

They messaged me after my post that they will take care (can see in reply ) and got the excuse to not accept my claim. So do not see their replies that they are concerned now. They are pathetic.

Feels like no one works there!

We had a car accident with a person that is insured by Allianz Deutschland. The person is 100% at fault, has admitted and we even have an eye witness who can confirm the story.
It has been 5 months since the claim was submitted and still not resolved. We keep reaching out to ask for status of the claim and they keep ignoring emails. They respond to every 3rd email on average with a request for some more information, we provide it within a day and then they don't respond again. Then we send 2 or 3 more emails to ask about the status and they just keep ignoring it. Terrible service!

I have been an ALLIANZ customer since 2012, and I have experienced a seamless relationship and friendly interaction. Lastly, I trusted Allianz with my dog's health insurance to my top satisfaction.

I currently own 3 insurances with Allianz (Car, Private Liability and Household) with 0 claims and was considering to expand my coverage to other areas such as eScooter, Legal, Health and Pension.

My goal, was to try find a reliable (not necessarily the cheapest), but fairly priced company to establish and long-lasting relationship.

However, it only took a couple of months for the disappointments to start to come. First, when I tried to expand my portfolio of services, I found the customer support very bad. I send e-mails, messages (in the portal) several times and never received any kind of response.

Second problem was the price increases. I signed a 3 year contract for private liability and household, however only a couple of months later, they didn't honour the agreed price, and started to deduct a higher value. I queried them about the price changes (send them more than 8 e-mails, messages and calls), but no reply was ever provided. To make things worse, one year later another price increase.

I was previously insured with Zurich (which is very poorly rated in Trust pilot), however they at least honour the agreed prices till the end of the contract!

Jumping to the car insurance. I was offered a contract of 1.200€ for my car. One year later my safety class increases (due to no claims) and the price jumps to 1.800€. Another year goes by, my safety index is improved once more due to no claims. The portal shows price 1.500€, so I think that this time things will be better. However, they send another bill of 1.800€.

I queried Zurich on how much it would cost them to insure my car. They rejected to offer me a quote at first, as they claimed it wouldn't be competitive / fair price. However, I insisted, and to my surprise it was slightly cheaper than Allianz. I then contacted other insurances like Huk and found they were offering similar coverage for 1.000€, which I would say that it's the fair price, given that I started with 1.200€ and the safety index increased 2 times.

Having that said, I feel scammed and lost my trust on this company. Biggest disappointment ever. The service is already poor when trying to buy new services, can't imagine in case of a claim.

Waiting endlessly for an update on my claim

Experienced terrible client experience thanks to their affiliate Allianz partners company in Turkey.
I have a health insurance policy for my mother and the policy has a yearly check up right we can use. We made an appointment to a hospital at the end of June through Allianz and we went to the hospital they told us they can’t see our appointment in their system. We had to go back home and call Allianz. Allianz apologized and made us another appointment today at a different hospital and guess what? Same problem happened again today. This is the worst customer experience I’ve ever had, definitely don’t recommend them or any of their services. Avoid at all costs.

I canceled my insurance policy at the beginning of April. At that point, the cancelation was "processing." I saw the debit request come in for a May premium payment. Confused, I reached out to customer support and they said I should allow the payment to go through because they are still working on my cancelation and that they'll return the money back. A few weeks later, at the end of May, I received an email that I need to print out a cancelation request form and send that via post to Allianz. I did this immediately. I didn't hear anything until now, the end of June, when they attempted to charge me again for the insurance that I've canceled months ago. I reached out to customer service again and they said there was a mistake and they are still processing my cancelation request. They advised me to cancel the debit request with my bank. How is it possible that it takes three months to cancel something after I jumped through many hoops to do so? Let's see what happens next...I'm very displeased.

Great experience with Allianz in insurance. I cooperate with his company almost every year. I am satisfied with the service as much as possible.

150€/month.

I call for help with my car and the lady hungs up because I don't speak german.

Allianz yacht insurance does not cover for damages caused to other yachts if you attempts to fix the damage first but the repair is unsatisfactory.

A yacht insured by this company collided into my yacht. They are 100% at fault and admitted full responsibility. They caused damage to gelcoat which they attempted to repair to avoid claiming on insurance. The repair was not satisfactory which they accepted. The repair was unfinished and caused more damage because they applied spray paint on gelcoat. However the owner decided they didn’t want to pay for the repair and I made a claim with their insurance. Allianz Esa Euroship rejected the claim on the basis that the disagreement is now with whoever attempted the repair. How can it be so? The responsible party is still liable to fix my yacht irrespective of what is attempted.

Allianz is junk insurance if it will not cover for damages caused to other yachts. There is no dispute on who’s at fault here. There is no dispute on the damage. Yet no one wants to pay!

I requested liability insurance from Allianz for one evening for a block party. They called me back and informed me that they only do this for people who have their personal liability insurance with Allianz. Ice cold and unfriendly the man told me that they do not need new customers and that such small orders are not profitable for Allianz.

Do not ever sign anything with this company, we had a savings agreement that we wanted to cancel. It has been months since we initiated the cancellation. They do not communicate, you can not reach anyone, even the address they have given is not accepted by DHL as valid. It is all bells and whistles when you are signing though, very easy, they will withdraw money without a problem. But if you want to cancel, you will only hear crickets from them.

It is not possible to terminate Riester Rente contract, we have been trying to terminate it for more than 3 months, and still, they are taking the money. We sent many e-mails and didn't get any response. They sent a document to fill and send back but it doesn't have any proper address, therefore not possible to send it back, even get any response by email. Be careful when you select Allianz products.

I am using Mawista Student classic plus health insurance.Due to high risk pregnancy and severe respiratory issue I am hospitalized from 11.12.2023 to 18.12.2023 and again from 20.12.2023 onwards.After the hospitalization on 20.12.2023 the same day I communicated that I am hospitalized again and to discuss that with hospital so that I don't have to pay from my pocket, as per their site says that for in patient treatment we need to inform the insurance company. My hospital is trying to contact them but Mawista is not responding. I had to pay 3000 euros as a deposit (I already paid 3000 euros for my previous stay).I am informed them about my hospitalization ,hospital is trying to contact them, but they do not respond to the hospital.We sre repeatedly paying huge amount to the hospital as deposit.This is not at all expected from such a reputed company.

Super Service bei der Allianz Generalvertretung Stefan Dahl in Bockhorn!!

I do not reccomend travel insurance. First of all they require you to pay the bill by yourself. . The insurer keeps asking for the same inofrmation over and over again. It has been over 6 months and my bill has not been covered

Two times I talked with Frau Gonder, she talks really fast, she screamed at me, she doesn't even let me talk, it's been one month since the accident and I called to ask what's going on, we can't stay so long without a car, I am pregnant, I need a car to go to doctors and such, she said she wrote me an e-mail... But I haven't received nothing. I have to beg for the money to fix my car... The other driver was at fault... I don't even know what to do, should I go to the police to ask why doesn't they pay me? Their expert came to see the damages on 4th January but they keep asking me to fill a paper with the report from the police, with the sum needed to fix the care and everything what was damaged.... I am not a mechanic, I can't know everything that was damaged under the hood... And I don't know the value of the damages... Their expert should tell them or not? What should I do?