Just Eat Reviews 

I placed an order at 6.22 and was advised I would receive it in 20 to 35 mins. Then the site said it would arrive by 7.05pm. Then the time was changed to between 7.40 and 8pm. I called the restaurant and they advised my food was ready but there were no delivery drivers available from Just Eat. I have only now found out there is no way to contact Just Eat to cancel the order. Next tine I'll contact the restaurant directly!

Their grocery delivery always takes 2 plus hours to be delivered not the 45-60 minutes advertised

Driver stole the food! Didnt use post code, went to a completely different address, sat there 10 minutes and then reported food delivered! Reporting to the police, it isn't cheap to order take away so for the Just Eat driver to steal the food is wholly unacceptable!

Their app is intuitively clear for me.
Never had any issues sorting out how to deliver food or what to order. Assortment is always decent, whatever it is, breakfast, lunch, brunch or dinner. It depends on your location, of course, but I got lucky, as on the map there are tons of grocery stores where I can easily order food from. Additionally, a cool feature - collecting points and redeeming them for better offers. Typical loyalty program, but at the same time, why not, huh? =)

Owed money for a meal half empty and cold since Dec 23 , making every excuse to pay me, firstly say my Apple ID account they can’t refund as no access so told to sign in with my other email and now saying they can’t pay that one so make another email to be paid too, I’m fed up with the excuses and non existent customer service, just pay what you owe then I can cancel my account asap

Having ordered last night, I was given a delivery time between 18.25 & 18.45.
As earlier time approached, I got a message saying there was a delay & would now be 18.35-18.55.
Again as it went past the earlier delivery time I had another message saying between 18.45 & 19.05.
When it got to 19.20 with no further message I had to give up & cancel. By this time I was starving and had to resort to a bowl of cereal.
Upon cancellation just asked why I was cancelling…., no attempt at an apology of any sort. Couldn’t leave review on JustEat but so annoyed has to share.

Be careful of these money stealing, no delivering jokes of a company! They promise compensation for their lack of service, but give nothing back

The WORST customer service. Never received my requested refund. I have spoken with Chakali Pavan, Satish Pola, Lyndsay Hall and the team leader Hannah. They all ignored my request only offering less than 50% of my order value in CREDIT. Not a refund. CREDIT. My whole order was ruined, cold and very late. They refused to let me speak to an actual manager and then said if i keep emailing, they will close this case and I will not be able to contact them. This is a joke. I want refund of my order.

Awful customer service. For past few months I've faced 2 issues with my orders. I contacted customer service and they never helped.
Use just eat only if you're ok to pay for their mistakes

Disgraceful!! I asked for my order to be delivered for 11:45am and yet, they took hours to even assign me a driver and then when they finally do it the says estimated for 11:56am which is an absolute disgrace when I wanted our order for 11:45am and chose it for then, to then not get it by then. I’m not happy by this at all, it’s a disgrace and I expect an apology!! Come on you had since 10:30am to confirm and assign a driver for this, yet it wasn’t done. So I am making this complaint. I’m sat here hungry for our order and so is my son. If you had done your job properly our food would have been here by now!!

I am pregnant with problems order food the man left it downstairs at the main door it's not a funking parcel its my FOOD JUST EATS IS SAYING THEY CANT DO NOTHING NOBODY ORDER FROM THEM I DONT LIVE AT MAINDOOR MY DOOR HAS A NUMBER

Their promo codes are just impossible to use and there is always a problem. It's just some sort of sales tactic to get you to order. Useless!

Just Eat is terrible.

I ordered food to arrive at the start of my lunch break. Instead, the app told me it'd be 45 minutes late, which would make it arrive after my break was over.

I tried to cancel the order but Just Eat wouldn't do anything about it.

DO NOT USE THIS SERVICE

Order cancelled more than half an hour after the order was placed....

I used to order a lot through JustEat but from now on I believe I won't order with them anymore.

1- their "tracking" app is absolutely useless because it gives you an approximate time of preparation for your order.
It happens MORE AND MORE that it says "your order will be there in 39mins" and in the end I have to wait 1:30 to 2:30 to get my order.

2- when there's a problem you can contact them as much as you want, you won't have any answer. Especially if they know that you will ask for a refund. Which is VERY PROBLEMATIC when an item is missing in your order.

I had tons of other problems with them, little ones at the beginning, then it happened more frequently and now it's always the case and NONE OF THEM were ever taken.

Tonight I ordered at 6:30 and received my order at 20:30....

What a f****** crap company! I ordered food in Montpellier and I was waiting downstairs for the delivery guy. Saw some people riding on their bikes but had no idea one of them had my order (I cannot know that). Saw the guy on the tracker waiting 2 blocks away no movement on the tracker. After some time I recieved a mail that the guy was at my door and would wait 5 more minutes and then he would drive off, while I was waiting on my f****** doorstep and didn't see anybody!!!!! Called the number on the email and the lady said it was my fault because i did not respond to the driver's email or phone call... I DID NOT GET ANY MAIL OR CALL!!!!! Asked for a refund then told me it was not possible because I did not answer, YOUR F****** DRIVER DID NOT PUT ANY EFFORT INTO FINDING THE RIGHT PLACE!!!! Gave me a 20€ voucher for a f****** 30€ order... F*** this!

2 orders were cancelled in the same day. they refunded one of them and didn't do for the other one. I will never use this app again. bad customer service

Ordered a pizza, the money was taken from my bank account, but the restaurant received the order after one hour.

Waited two hour and eventually got my pizza.

First time and last one !

Just thieves and liars
Ordered food that never came. Since December I have been on their case to refund my money and they keep giving the same nonsense. Their apparent investigation team will get back to me in 48 hours. Never happened. As soon as I get my refund I'm closing my account. Don't put your money into Just Thieves. They genuinely don't care and intentionally make it difficult to get through to customer services, probably because of the negative calls they know they will get! Its a shame we can't give a minus rating

First Time using the service and nothing was delivered after being 2hours of wait i decided to forget about feeding myself .