Alma de Ace Reviews 177

Still no refund 7 weeks after they received the return. Email said refund will be processed within 14 days. Customer services reply to emails but no action is taken. Very frustrating experience.

This brand is not only amazing, but the service is top notch! The owner himself was able to work with me processing an item that had been sold out and getting it shipped ASAP!

Not only are their products great quality.but the customer service is absolutely fantastic. I had purchased the wrong size TShirt for my son and returned it for a different size. I realised that I hadn’t followed the correct return procedure and emailed the company. The very same day I had an email back confirming that everything was sorted and that the item was ready to be posted. I will definitely purchase from this company again

I’ve been waiting almost 3 weeks (since they confirmed receipt)for my refund to be processed. Prompt email response from Customer Services apologising for the delay, claiming it’s due to Christmas returns, however still no refund.
I am updating my review after a speedy response this morning, and finally confirmation my refund has been processed. This was my first experience in returning an item.
I have shopped previously and always been very pleased with the quality.

Very good product and happy with it, delivery was quick too

A little bit slow in processing the refund but all good in the end! I jav now changed my review to reflect the customer experience

Ordered during black Friday, so it was a bit of an issue with the tracking and delay in getting the jacket, but once I was able to contact the shop, I was treated with extremely good customer service and could tell how much care for the brand and customers. As for the jacket, it's extremely good quality, a bit smaller than I thought it would be, but still fits well. Will Defentitly buy from them again

Great Customer Service

I have ordered from ADA many times now. Its always good.

They don't ship same day as it claims on their website! Tracking shows it left their factory 5 days later. Don't claim stuff that is untrue, misleading

I had a fantastic dealing with the company , from the staff to the products I couldn’t fault them in any way and will be purchasing from them again

Have ordered a number of products from Alma De Ace, and they never disappoint. High quality and design. Highly recommend.

Bought a t shirt & shorts for my son
He absolutely loves them
The quality of the fabric & the fit & style is amazing
Customer service is 10/10
Rare to find a company that not only sells great quality items but also really cares about their customers
Highly recommend

Great brand and customer service. Had an issue with a recent order and got given a replacement very quickly. The owner, Seb is really responsive and very helpful.

Ordered from here before and everything’s really high quality.

Ordered a knitted crew jumper, arrived within a week with no qualms. Really nice fit and good quality material. Got a fair few compliments when I first wore it which was nice. £100 for a jumper was slightly painful though...

The quality of your clothes is excellent but your Customer Service is really poor which is a real shame.
Have been waiting a month now for a refund - even after chasing with emails and WhatsApp messages.

Ordered a sweatshirt for my son for Christmas, it was too big, sent back and had a response that a refund would be within 14 days , this time has passed and have sent more than 1 email , and am still waiting , as this seems to to be a recurring theme looking at the reviews here its a shame as the sweatshirt was good quality too , and not cheap
Update:
After writing this review, feeling a bit frustrated, within a few hours i had a lovely response from Sebastian, explaining why things were taking a bit longer , and kindly apologised for my late refund. My son really wanted the sweatshirt , he has ordered before with this company and had no problems , and the clothes have always been good quality, we requested a medium and again with minutes Sebastian replied and today have received the sweatshirt, it's true in saying it's sometimes not the problem , but how you can solve it , Happy customer and thanks Sebastian for your help.

Refund still not processed. Sent back two items which I had confirmation of their return and the refund being processed within 10 working days on 6th Dec.

Understand it's a busy time but no response from multiple emails and phone number isn't answered.

Update- have had a nice email response, and appreciate the speediness of response after I reviewed. I really like the brand so glad this was all resolved.

Staff here are lovely, always willing to help
Staff go above and beyond to facilitate residents

I ordered a sweatshirt on August 28th and returned it a week later because it was too small. It's now been almost two months, and I still haven't received a refund. I’ve called up multiple times and have been told the refund would be processed, but it hasn't been. I've also sent multiple emails with no response. Really unprofessional and frustrating, looks like I’ll have to be going through my bank to get this sorted out.

Update -

Refund was processed, and I had a positive customer experience resolving the issue. Thanks!