Alm. Brand Forsikring Reviews 

god service på sagsbehandlin- men lang ventetid på opkald varsel på skybrud bør undlades.

very rude staff from odense privatassurandør department

Supper god Servies.

Excellent service. Best insurance. Highly professional.

God behandling og arbejdstiden var super hurtig svar retur 😀👍🏻

Burglaries are not something to recommended. However, if you plan on having any then I can recommend Alm Brand for the aftermath. ;-) Ok joke aside. One does not really expect anything good from an insurance once the bad thing has happened. Alm Brand proofs the exception to that rule. They were responsive, helpful and did not quibble about valuations. Of course, money does not make up the sentimental value of the lost objects. But at least there was no hassle with the insurance. Thanks to the whole Alm Brand team. Well done!

Excellent service always and really nice people.

Good and quick insurance claim handling. Very pleased.

We were in the market for an ejerskifts insurance. This was the only company that insisted on sending a salesperson to our home. All the others gave offers by email. The salesman showed up slightly late, and started by having computer issues, problems with mouse. He then wanted to show a PowerPoint presentation about the company. We declined since it was irrelevant. He then asked about the address of the house. We now realize that he has not looked at any of the papers we sent in. We tell him the address, and he says that our house is smaller than what we said when we asked for an offer. We figure out that this is due to that he has written the wrong street number. With the correct street name, it is still wrong - it looks identical to the house he found to start with. He maintains we are wrong, while I say that has got to be cache issue on his computer because all the houses on the street are different from each other. He then says that it checks out, and gives us an offer only based only on the BBR data - the rather nice tillstands rapport was not even considered. It turns out the offer is around 70% above what most other firms offered. We told him about this - the answer to this was that the price is not negotiable. We naturally said thanks but no thanks at this point. He then complained that we could have told him this to start with, whereupon we told him that it was his firm that insisted on a meeting. All in all this is easily the worst sales effort we have encountered - arrogant, incompetent, ill-prepared, and a price level massively over competitors. Could hardly gone worse. Stay away from these people.

I was super impressed with Alm Brand's quick and helpful service after our burglary. On the day that i reported the burglary (a Sunday) t they immediately sent an emergency carpenter to repair the broken window so that i could feel safe. The assessor came two days after i reported the incident, took note of my documentation and the insurance reimbursed me within a matter of days. They immediately responded to all my queries and mails. As my written Danish is poor, they did everything in English, no questions asked. I can warmly recommend Alm Brand!

The salesman was OK, but no better than that. The customer service was terrible. When we insured our home, we offered to pay the whole year in advance, but the salesman convinced us to make a direct debit. We did so. Then there was confusion between our bank and this company for which nobody wanted to take responsibility. This resulted in us having to pay manually and paying extra charges for so doing. Despite my wife's complaints, customer services did nothing except threatening us with legal proceedings. After her last complaint, they have cancelled our insurance and we are now obliged to find another insurer.

I would advise people to avoid this company, based on our deplorable experience.

Update: Despite having paid up. We find our address has been blacklisted by them and we cannot insure with anyone else.

Disgraceful, shameful behaviour.

If I could give less than a star and remove all the other stars I would. They don't care about people, only profit. Disgusting.

I have been asking for tax papers for SKAT for more than 2 weeks now but haven’t received anything. Alm. Brand Bank just doesn’t care.

Case handling takes forever and their customer support is rude like hell. It would take me all day to go through all the issues we've had with this company .. But the 1 star is pretty accurate in terms of the service level they offer.

We used both their Insurance company and the bank - Worst decision ever made.

I had the worst service from Alm,Brand... one person say something and go on sommer holiday then another one say something else and refuse to help by saying sorry we cant do anything before her college come back from holiday.
My shop had break in and i call them many time and i wrote them many mail and they push me to order the same things get stollen from me and now i have to pay for the new things with out the insurance pay me my money and i dont have the money to pay the new order i made.
insurance should be in my side to help in my bussnis not to destroy my bussnis, i am very disappointed.
Skadenr. 3186186

Once again...

I been a business customer for a few years now at Alm Brand. I have never had an accident or needed to make a claim on any of the insurances. But the 2 times I have actually needed them either for getting a Certificate of insurance or expanding my insurance to other areas of the world - then the lack of structure in this organisation becomes clearly visible.

In both cases I had to call them again and again day after day to follow up on my inquiry because for some reason they don't have the ability to get back to their customers as they promise.

Even getting a simple Certificate of Insurance is a struggle. Called them twice. Both times I am told they will get back. They don't get back. I find the direct number for the department and call them up. They tell me they have send the answer to the support guy - and then the support guy never came back to me. So what's the answer? We can't make any changes of the certificate.

Okay? So they can't accommodate even small and absolute basic request. Apparently this company isn't fit for either support or delivering insurance to companies having operations outside Denmark.

It feels like no one cares

I am living in a row house where all the sheds were built next to my house at a 0,5 m distance.
It happened a month ago that the man who takes care of the common area, accidentally set the sheds on fire. All 9 sheds got burned and so my house. The roof, one window, fences, trees in my garden got damaged.
After calling 3 times to Alm Brand I finally got the place cleaned up 3 weeks after the fire incident.
Now I am trying to figure out what will happen with the house. I don´t know who to call. If I call the customer service I am told to call the appraiser. The appraiser is very busy and if finally I manage to get hold of him, he says that somebody will come to measure up the damage and work. Once a man came to measure the humidity in the house and since than nothing happened.
Since we have a common insurance for the row house I can not log in to "Mit kundeoverblik" with my nem ID. It should be actually possible to access the Alm Brand account for everybody who lives in the row house. We all pay the insurance.
I don´t want to be inpatient. I just want to get my house fixed and enjoy the garden again. It would be nice to be informed what and when is the next step.
Regards

Fantastisk behandling

My car was badly damaged in an accident, and Alm Brand were pretty unhelpful in processing my claim.

First, when I called to tell them about the accident, and request that the car be transported to a garage (it was undriveable) I was passed between various departments as no-one seemed to know if it should be the insurance department or the roadside assistance department who should help.
After the tow truck had taken my car to a garage that Alm Brand selected (quite far from my home) they told me that I need to ring the garage when it opens (accident was on a Saturday).
So I had to ring the garage and explain the case, and they tell me that they need to wait for the assessor to come. After a few days wait, I ring Alm Brand again to find out what's going on, and they tell me that I need to ring the assessor myself.
When I (eventually) get hold of the assessor, he tells me that the car is a write-off (which was already to be expected) and we have to discuss valuation.
Once that's settled, I am told that I have to deliver the registration certificate to the garage.
Nothing happens for a few days, so I call Alm Brand.
It seems like they couldn't really care less, "maybe I can see if anything's happened in your case....oh, yes, we have the assessor's report..." (4 days after I agreed the valuation with him) "...and your case will be processed when we get round to it."
I have been without a car, and without any compensation for over 3 weeks.

It feels like I have to do all the work to make sure the case gets processed, and if I am not calling them every other day to find out what to do next, nobody from their side would do anything.

Their prices are OK, but don't expect a rapid payout when you suffer a loss. If I had been reliant on my car for work, I would have been screwed.

Speaking to other people with other insurance companies, I hear stories where they report a loss, and the money is in their bank account within days, sometimes within hours. No such luck with Alm Brand.

To Alm Brand, if you read this:
Try to figure out how to improve your customer service/claims handling department so that the onus is not on the customer to do all the legwork.
For example, if you find that your staff are frequently telling the customer that he/she needs to do such-and-such or needs to call so-and-so (different department, the assessor, the garage, etc.) then that is probably a sign that your processes are not good enough.

Update: I have just received an email from Alm Brand telling me that I should take my car to be repaired at an approved garage. This is the 2nd November, following the accident on 27th April!
My car was determined to be a write-off and I bought a new car in May, and my insurance was cancelled the following month. How funny that 6 months later they are sending me a (pointless) email about my case. It says it all about their handling of claims.

I im feeling God whith alm foc