Alpha Batteries Reviews 

398
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

Used them many times over the years for vehicle and leisure batteries. Used to be well priced, but after ordering a battery a couple of week back, I was shocked to find the same battery £50 cheaper... See more

Rated 5 out of 5 stars

The most amazing company for customer service. I had a two year old battery which had become problematic. One cell no longer functioning. After a few emails and providing them with test results they r... See more

Rated 5 out of 5 stars

John at Alpha Batteries and his team fixed an issue with our Victron inverter. They were very helpful and went above and beyond to help us out and prevent us having a 3 hour drive to where it was bo... See more

Rated 5 out of 5 stars

Would have given Five stars for the company. However their chosen courier is useless. Ordered battery Thursday morning with next day delivery. Took a week to get battery. Spoke to courier several... See more

Company replied

4.2

Great

TrustScore 4 out of 5

398 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(398)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

count each star as 2 stars fantastic service

Purchased a replacement battery unfortunately the battery was surging and dropping the charge, contacted Alpha and was given a refund almost immediately didn't even wait until he had the faulty battery collected what a top class company full of sincere apologies and went out of their way to help unfortunately I could not wait for a replacement and bought one local fantastic and genuine company. and will have no problem buying again should the need arise they will be my first stop sincere thanks.

23 November 2021
Unprompted review
Rated 5 out of 5 stars

Company very nice to deal with and…

Company very nice to deal with and effieiciant in getting back to you. but very poor choice of courier lied to by courier and mixed messages resulted in lost money and time and no product. have since cancelled order and having to take my business elsewhere

Updated the revised stars due to how well alpha batteries have handled the situation

Battery turned up day after John and his team Couldn’t do anymore to assist and make it right, will defiantly use again. The way the company handled the situation is how all company’s should be.

Thanks again

22 November 2021
Unprompted review
Alpha Batteries logo

Reply from Alpha Batteries

Hi Andrew,
Apologies that the carrier let us both down here. We did send the battery off on time and in good faith and its frustrating for all when carriers have delays. Apologies again
Alpha Batteries

Rated 5 out of 5 stars

I had a problem with a battery

I had a problem with a battery no fitting . John from alpha batteries came back to me so quick and was so helpful. I worked out I made a mistake but still John offered to swap the battery over and was polite and could not be more helpful. i would definitely recommend these guys as the customer service was superb, which today is getting harder to find.

26 October 2021
Unprompted review
Rated 4 out of 5 stars

Purchased 3 AGM batteries for delivery…

Purchased 3 AGM batteries for delivery to Falmouth, good support from Alpha but badly let down by appalling courier DX Express who aborted a delivery at the last minute, took me an hour on the phone to DX to turn the driver back from his return to Plymouth depot. Unfortunately Very few couriers will deliver batteries.

7 July 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Really helpful when I called for advice on choice of leisure battery. Placed an order and received the battery 24 hrs later. Fantastic service.

25 May 2021
Unprompted review
Rated 5 out of 5 stars

Quick easy and simple to order

Quick easy and simple to order, battery arrived within a few days. Rang the number and was able to speak to somebody Saturday morning who had plenty of time for me and gave good advice , no dialling options to have to battle through with !
Battery is now installed in my car and working. Job done.

5 May 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Accidentally ordered the incorrect battery for my vehicle. Spoke to customer services and they arranged the replacement battery to be sent out and the original one to be picked up. All sorted in less than 24 hours. Fantastic. Would definitely use them again. Thanks

23 April 2021
Unprompted review
Rated 5 out of 5 stars

Perfect customer service!!

I have used Alpha-batteries for quite a few years now with no issues. I recently had an issue with a Lucas Premium van battery on my motorhome which had become troublesome after 3.5 years (it had a 4 year warranty). I contacted Alpha batteries and ended up dealing with Peter.

Despite being unable to get an analysis of the battery carried out by Halfords (due to covid restrictions) Peter took me at my word and organised a brand new replacement. He even had it delivered for free!

The bottom line is that you can trust this company to be low priced and customer focussed. I will only ever use these people for all my batteries in the future.

Thank you very much - one very satisfied customer!

Glyn Jones (Wigan)

12 April 2021
Unprompted review
Rated 5 out of 5 stars

ALPHA BATTERIES- EXCELLENT!!!

I have used Alpha Batteries 4x in the past year and every time they have been EXCELLENT. Easy to use website, lots of choice, really competitive prices and unbelievably quick standard delivery. I have called the company and had excellent advice from friendly staff. Credit where credit is due. Great company, highly recomend.

23 March 2021
Unprompted review
Rated 5 out of 5 stars

I bought 4 Leoch 130ah lead carbon agm …

I bought 4 Leoch 130ah lead carbon agm batteries for my narrow boat 13 months ago. I can't speak highly enough of these batteries they have never been below 65% full change you can't say better than that. I would recommend this product and Alpha Batteries to any boater looking for leisure batteries. Great product great price great service.

21 February 2021
Unprompted review
Rated 5 out of 5 stars

Urgently required and received next day!

Am new to boating and needed batteries urgently in a very cold snap. Found exactly what I wanted on Alpha batteries and checked out with next day express. Within an hour I received my delivery tracking number and they arrived the next day as promised. Perfect

9 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Amazing super fast delivery and top quality batteries will use this company all the time now

21 November 2020
Unprompted review
Rated 5 out of 5 stars

I've purchased from Alpha Batteries a…

I've purchased from Alpha Batteries a number of times now. There service is always very quick and impeccable. What makes them really stand out is how they deal with problems. I had a faulty battery recently and John Gabbott couldn't have been more helpful and considerate in resolving my issue. Really lovely people and fantastic service, highly recommended.

14 October 2020
Unprompted review
Rated 5 out of 5 stars

Now sorted to my satisfaction (Battery failed in a month)

To be fair to them my emails apparently went into a spam folder and, since this review, they have very rapidly refunded the money and collected the battery so I've changed my review. I've left the original comment after this to point out that maybe send them a text or phone as well as email.

Bought a leisure battery from them and it failed within a month. Have tried everything but get no response from them at all

18 September 2020
Unprompted review
Alpha Batteries logo

Reply from Alpha Batteries

Dear Martin,
As discussed,
I do apologise again. Your email correspondence to us was filtered through to Spam and was not received by our support team- please see the screenshot below . This came to light as we received the poor review through trustpilot.
I have refunded the order in full for you. Can you kindly let me know when you have the battery boxed up so I can get it collected?
Apologies again
John

Rated 5 out of 5 stars

Caravan Battery

Ordered battery on Wednesday pm,delivered Friday pm.Excellent service will use again! Delivery driver even warned to watch my back when lifting,first time that's been said with many deliveries from other couriers.
Peter Cooper August 2020

4 September 2020
Unprompted review
Rated 5 out of 5 stars

New battery

Ordered new battery for car and it arrived within 2 days, was told it could be 3 to 5 days. Excellent service and battery price was really good. It was delivered by DX Delivery great service from both.

23 July 2020
Unprompted review

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