I recently completed the Diet and Nutrition Advanced Diploma and had a great experience. The course was flexible, easy to follow, and full of practical knowledge I can actually use day-to-day. I... See more
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Review summary
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I took the Teaching Assistant Level 3 course with Alpha Academy. The course was very reasonably priced. Content was thorough and easy to navigate and I'm pleased to say that I passed the formal exam... See more
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Did my TA level 2 and 3 courses from here, course material was easy to understand, self paced approach made it much more achievable for a busy person. A great experince overall ❤️
Company replied
Toby Miller opened the chat within seconds and resolved my query within minutes. Very helpful and informative. I was getting frustrated and about to give up on Alpha Academy but Toby sent links and ti... See more
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Company details
Written by the company
Alpha Academy is a leading online course and training provider that provides you with a complete learning experience in virtue of internationally accredited certificate courses and training.
Contact info
11 Floor, 15 St Botolph Street, London EC3A 7BB, EC3A 7BB, London, United Kingdom
- 020 3965 2556
- info@alphaacademy.org
- www.alphaacademy.org
4.6
Excellent
465 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Toby Miller thank you so much for your…
Toby Miller thank you so much for your help today in looking into something for me. It was much appreciated.
24 June 2025
Unprompted review
Reply from Alpha Academy
Thank you for your kind words! We are so pleased to hear that Toby was able to assist you and that his support was appreciated. We'll be sure to pass along your thanks to him. We're always here if you need anything else!
Positive Learning Journey with Alpha Academy
I have consistently had a great experience with Alpha Academy. The level of professionalism, support, and quality of instruction they provide is outstanding. In particular, I would like to commend Toby Miller, who has been exceptionally helpful throughout my time with the academy.
Toby is knowledgeable, approachable, and always willing to go the extra mile to ensure a positive learning experience.
I highly recommend Alpha Academy and especially Toby Miller to anyone seeking a reliable and effective learning environment.
23 June 2025
Unprompted review
Reply from Alpha Academy
Thank you so much for your wonderful feedback! We are delighted to hear that you have consistently had a great experience with Alpha Academy. It's especially heartening to know that Toby Miller made such a positive impact—we’ll be sure to pass along your kind words to him. Your recommendation means a lot to us, and we're honored to be part of your learning journey!
It was great experience..to learn with…
It was great experience..to learn with professional instructor
19 June 2025
Unprompted review
Reply from Alpha Academy
Thank you for your kind words! We are glad you had a great experience learning with our professional instructors. Wishing you continued success on your learning journey with Alpha Academy!
Reply from Alpha Academy
Thank you for your kind feedback! We are glad to hear that Toby was able to help with your certificate query. We are always here to ensure your learning experience is smooth and hassle-free. If you need any further assistance, feel free to reach out anytime!
Needed assistance editing the courses I…
Needed assistance editing the courses I had signed up to and used the live chat function. I was very quickly put through to support and Toby Miller, who picked up my request, was able to help me quickly and deal with my request with no trouble.
7 May 2025
Unprompted review
Reply from Alpha Academy
Thank you for sharing your experience! We're so pleased to hear that our live chat support was quick and effective, and that Toby was able to assist you smoothly. We’ll be sure to pass your appreciation on to him. If you need any further support, we're always here to help!
Toby miller was very helpful and…
Toby miller was very helpful and clear. Thanks
6 May 2025
Unprompted review
Reply from Alpha Academy
Thank you for your kind words! We're so glad to hear that Toby was helpful and clear in assisting you. We'll be sure to pass along your thanks to him. If you need any further support, we're always here to help!
I purchased Alpha Academy's course…
I purchased Alpha Academy's course voucher from Groupon. I was unable to redeem the voucher code and contacted them, their representative named Jack helped me to redeem the code.
5 May 2025
Unprompted review
Reply from Alpha Academy
Thank you for your feedback! We’re delighted to hear that Jack was able to assist you with redeeming your voucher. Our team is always here to make your experience as smooth as possible. We hope you enjoy your course, and please don’t hesitate to reach out if you need any further assistance. Happy learning with Alpha Academy!
Is the website currently not responding?
22 April 2025
Unprompted review
Reply from Alpha Academy
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Our technical team resolved the issue promptly and everything should be running smoothly now. If you ever face any issues again, please don’t hesitate to reach out, we are always here to assist you!
Prompt response by the agents and…
Prompt response by the agents and assisting with the situation
21 April 2025
Unprompted review
Reply from Alpha Academy
Thank you for your feedback! We're glad to hear our support team was prompt and helpful in assisting you. Providing quick and efficient service is something we always strive for. If you need anything else, we are just a message away!
Google translated text with AI voice reading it.
I purchased the "Recepción de Hoteles e Inglés Profesional para el Turismo" in Spanish, as I wanted to recycle this knowledge in Spanish. The course is 100% google (badly) translated text and paragraphs made into a PowerPoint presentation with an AI voice reading them. There is no section for English Language (wich is part of the name of the course) and there are typos (from the automated translation) that makes some sentences unreadable. None of it has been proofread before publishing. The certificate is badly written and we have to pay extra if we want a physical copy. I won't be putting this training on my currículum.
20 April 2025
Unprompted review
Poor Customer Service and Rigid Voucher Policy – Disappointed Experience
I purchased a course voucher from Alpha Academy via Groupon in June 2024 for their Effective Leadership Strategies bundle. Unfortunately, due to some technical issues during redemption, I reached out to Alpha Academy for support in March 2025 — still within a reasonable timeframe considering the nature of online courses.
Despite my efforts and providing proof of purchase, Alpha Academy refused to grant access to the course or offer any form of resolution simply because I had not contacted them earlier. Their responses were dismissive, rigid, and completely lacked flexibility or any real attempt to assist a paying customer.
It’s disappointing to see such poor aftercare and an unwillingness to resolve a genuine issue. Many reputable online education providers understand that things can go wrong and work with their customers — sadly, Alpha Academy does not fall into that category.
I won’t be using them again, and I wouldn’t recommend them if you're looking for a provider that values its customers or stands behind its service.
1 March 2025
Unprompted review
Great course
Great course, easy and clear understanding.. my sons starting the car mechanic one and looking forward to learning.. the support team are excellent and quick efficient in answering any questions. I dealt with James and he was so friendly and helped with any questions I had ..thanks Alpha academy, you're the best!
4 April 2025
Unprompted review
Reply from Alpha Academy
Thank you so much for your kind words! We're thrilled to hear that you found the course easy to follow and clear. It’s great to know your son is starting the car mechanic course—we wish him an amazing learning journey ahead! We’ll be sure to pass your appreciation on to James and the support team. Thanks again for choosing Alpha Academy!
This course is worth doing
All the modules were interesting, easy to follow and understand, and would be very helpful if you were ever in the awful situation where they were needed (although I hope I never will be!)
It is worth doing this course to try to learn the basics of pet first aid - I would recommend it.
26 February 2025
Unprompted review
Reply from Alpha Academy
Thank you for your wonderful feedback!
We're glad you found the modules engaging and easy to follow. Learning pet first aid is invaluable, and we appreciate your recommendation. We hope you never need it, but knowledge is always a great tool!
Best regards,
Alpha Academy Team
Bought a course but the trainer is not…
Bought a course but the trainer is not understandable (indish accent and hes bascially reading the explanation of chatgpt on their own page to cover his own "what is chatgpt" chapter) - total crap.
Also it seems you can only go fullscreen on the player (which is not feasible for me i - have a gamin monitor)
24 February 2025
Unprompted review
Reply from Alpha Academy
We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide high-quality training, and we appreciate your feedback regarding the trainer’s clarity and course content.
We take your concerns seriously and would love the opportunity to improve your experience. Please reach out to our support team at info@alphaacademy.org, so we can discuss possible solutions.
Additionally, we appreciate your feedback on the video player and will share it with our team for review. Thank you for bringing this to our attention.
Best regards,
Alpha Academy Team
Reply from Alpha Academy
Thank you for your kind words! We’re glad you found our team helpful, kind, and knowledgeable. Providing a personal and supportive experience is our priority, and we truly appreciate your feedback!
Choose Aplha Academy when looking for further educational needs…
I have completed two courses with Aplha Academy, the process from choosing my course to learning and studying the course and finally obtaining my certification at the end of the courses easy efficient and accessible, highly recommended and I will be choosing this option again in future for my choice of courses.
18 February 2025
Unprompted review
Reply from Alpha Academy
Congratulations on completing two courses with us! We’re delighted to hear that you found the entire process smooth, efficient, and accessible. Your recommendation means a lot, and we look forward to supporting your future learning journey!
Sebastian Stan the Star
I had the opportunity to chat to Sebastian Stan. He was very helpful and knew what he was talking about. He also answered all my questions and went above and beyond my expectations. I needed to know the ZAR amount of an accreditation certificate and he went as far as providing me with a link to assist me. He is a real star and asset to the company. Keep it up!
11 February 2025
Unprompted review
Reply from Alpha Academy
Thank you so much for sharing your wonderful experience with Sebastian Stan! We're absolutely delighted to hear how helpful and knowledgeable he was, and that he went above and beyond to answer all your questions. Providing that extra level of support, like finding the ZAR amount and sharing a helpful link, is something we truly value. We couldn't agree more – Sebastian is a real star and a valuable asset to our team.
We'll be sure to pass along your kind words to him.
Thanks again for your feedback!
The full course along with helpful…
The full course along with helpful agents best experience
10 February 2025
Unprompted review
Reply from Alpha Academy
Thank you for your positive feedback! We're thrilled you had such a great experience with the full course and our helpful agents.
We strive to provide both comprehensive learning materials and excellent support, so it's wonderful to hear we're meeting your expectations.
We appreciate your feedback and are committed to continuing to provide the best possible experience.
Great Course must take so rich in…
Great Course must take so rich in information and detail it has all the necessary knowledge to be a successful trainer thanks Felix I greatly enjoyed appreciate it!
3 February 2025
Unprompted review
Reply from Alpha Academy
Thank you so much for your enthusiastic feedback. We're thrilled you enjoyed the course and found it so rich in information and detail. We're especially pleased that you feel it has equipped you with the necessary knowledge to be a successful trainer. We appreciate your recommendation and are delighted you had such a positive experience. We wish you all the best in your training career!
Misleading
Misleading. Finish course only to be told further £60 for certificate.
31 January 2025
Unprompted review
Reply from Alpha Academy
We're so sorry to hear about your experience and that you feel our course information was misleading. We understand your frustration about the £60 fee for the certificate after completing the course. This is certainly not the impression we want to give our students.
Could you please contact us directly at info@alphaacademy.org with more details about your specific course and enrolment? We'd like to understand what happened and clarify any confusion regarding the certification process and associated fees.
We want to ensure our course information is as clear as possible and that all our students have a positive learning experience. We'll do our best to resolve this for you.
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