AlphaOmega Glasses Repair Reviews 

699
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround and efficient delivery service, with many people receiving their broken glasses back fully repaired within just a few days. Reviewers also highlight the outstanding quality of the craftsmanship, noting that severely damaged frames and scratched lenses look brand new again. Though some customers felt initial apprehension about sending valuable designer eyewear away through the mail, they were ultimately delighted by the professional results. Consumers additionally mentioned that this prompt repair option provides a remarkably cost-effective alternative to purchasing expensive brand-new replacement pairs.

What people talk about most

Service

People report positive experiences with service, highlighting an extremely fast turnaround and professional... See more

Product

Reviewers highlight mixed experiences with product repairs, noting that while many frames and sunglasses were... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the restoration work. Reviewers... See more

Price

Users describe ambiguous interactions with price, noting that services are not cheap yet remain less costly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. I dropped my Hugo Boss varifocals on New Year’s Eve, and someone then stood on them and damaged one arm of them. Optician was unable to repair, but recommended this company, assu... See more

Rated 5 out of 5 stars

I had a pair of Stepper titanium frames repaired. Unfortunately, the repair gave way but AlphaOmega agreed without quibble to rectify the problem. I posted my frames on a Thursday and had them back fi... See more

Rated 5 out of 5 stars

Superb!! Oh my goodness! I discovered Alpha-Omega by chance browsing the internet for a reputable spec repair service. Having read the reviews (all of which were excellent) - I completed the 're... See more

Rated 5 out of 5 stars

I sent off my glasses on Wednesday morning and received them back fully repaired on the Sunday. What a service superb turn round and seamless repair, they look like new. Service like this does not exi... See more


Company details

  1. Glasses store

Information provided by various external sources

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Contact info

5.0

Excellent

TrustScore 5 out of 5

699 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(699)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had sat down on my glasses

I had sat down on my glasses, bending the arms out too wide and they no longer fit on my head properly and would fall off. I decided to send them to AlphaOmega for repair and I cannot recommend them highly enough. My glasses fit like new and they were fixed and returned within 48 hours!

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Had a nice pair of old glasses that had…

Had a nice pair of old glasses that had lenses scratched up over the years and needed them fast. Thought it would cost the earth to get them done but was given a great quote that sealed the deal. Received them promptly after a few days and they work great; many thanks!

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! I recently sat on my new, very expensive glasses and snapped off both arms :(
I called my opticians who advised I would need a new frame.
After looking online I emailed a picture to AlphaOmega who responded within minutes with a price. I took my glasses, waited while they were repaired and for £40 they are as good as new. I highly recommend these guys and would definitely use them again.Thank you!

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Great fast repair

I snapped my metal frame glasses in half on the weekend and was ready to pay £200 for a new set that would have taken a couple weeks from an optician. Found these guys, and for just £25+shipping they did an excellent job repairing them. I shipped them off on Monday afternoon, and had them back by Wednesday morning!

21 February 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Hi Ed, thanks for the review, glad we could save you some time and money. Best Wishes

Rated 5 out of 5 stars

I contacted the company after reading reviews

I contacted the company after reading the reviews on Trustpilot and I was never let down.
The price quoted was fair for my Ray Ban sunglasses and needed lens replaced.
Overall they done the job in a week and in a very professional manner and told me my glasses were ready and received them the next day.
My Ray Ban looks good as new and many thanks for a great service at a reasonable price. First Class service!

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Superb service.

Sent my Specsavers glasses to Alpha Omega (Loose / skewed arm on the right). They responded via email immediately saying they will fix and send back that day.
The next day, i received my glasses, FIXED.
Just outstanding service, communication, and speed. Highly recommended and will use again.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Simply amazing service.

I had given up on a broken pair of specs, as one arm had broken off and the nose bridge was broken. I got some new ones but thought I’d see what Alpha Omega could do, expecting to maybe use them as a spare for the car.
I got them back by post and was just amazed how good a job they’d done. It was like getting a new pair. I still can’t work out how they fixed the arm back on. Lovely people and great service. I firmly recommend this service.

16 February 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Hi Graham, we can't share our secrets, lets just say we use wizardry. Best Wishes

Rated 5 out of 5 stars

Alpha Omega repaired my sunglasses

Alpha Omega repaired my sunglasses. Work on them looks good. The whole experience was great. Done within a week. Price was fair. The glasses were posted back to me in very secure packaging. Thank you Alpha Omega.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Just a HUGE thank you!

A huge thank you to Dave, Linda and the team. I broke my special (to me) Ray Ban sunglasses and have tried many places to see if they could be mended - with no success. Then, I found AlphaOmega! My sunglasses are now perfect again, but not only that, within less than 24 hours! On collection, I took a second pair along and they changed the lenses from prescription back to the original Ray Ban lenses whilst I waited. They couldn't do enough to help me. On top of this, you can also purchase new sunglasses in their showroom! I can't rate this company and the team enough - thank you.

14 February 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Hi Elaine, it was nice to meet you, so glad we could help you out, you are welcome back anytime. Kindest Regards

Rated 5 out of 5 stars

Exceptional service

All opticians said they couldn’t mend my broken prescription sunglasses - sent them to you on Saturday received back on Tuesday , like new!

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Good email advice about the work, very rapid repair and return, delighted with the work.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Persol x stone island

The arm spring on my persol x stone island sunglasses broke, I went to my local opticians they could not fix them so they sent them off to persol in Italy they said as these are so rare and discontinued they could not be fixed, I paid £500 for them persol offered me £100 off a new pair, so after searching online I found alpha omega, I emailed them they said they would have to inspect them, I sent them off on Tuesday they were delivered on Wednesday I was phoned Wednesday afternoon saying these could infact be fixed for £25, amazing, got home today Thursday they were at home fixed and like new, amazing service, super cheap and customer service is fantastic I will 100% be using them again if I ever have any glasses issues.
Thank you

8 February 2024
Unprompted review
AlphaOmega Glasses Repair logo

Reply from AlphaOmega Glasses Repair

Thank you for taking the time to write us a brilliant review, we are always glad to help repair expensive designer sunglasses,

Rated 5 out of 5 stars

Excellent Service

Excellent service. I posted my glasses on a Wednesday (late morning from Scotland) and received them back on the Friday afternoon fully repaired. I was getting one of the legs reattached. Fantastic job done. Highly recommend.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Sent my Tom Ford glasses on Monday afternoon and got them back fixed and looking like new on Wednesday morning. Absolutely outstanding service.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and technique

One side of the pad arms of my new glasses was broken and I sent them to AlphaOmega to fix it. I requested to replace both sides of the pad arms and nose pads as the original ones were not comfortable. Also requested for the same colour as the frame. It costs £40 excluding delivery fee. A reasonable price and my glasses look brand new now. Sent it on Wednesday and got it the next Monday. Really quick service too.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Genuine Praise for AlphaOmega!

Every now and again an online service provider deserves genuine praise, take a bow AlphaOmega Glasses Repair. I dispatched my broken glasses frame for repair on 09/01/24. Here I am typing using the returned/repaired glasses on 11/01/24...1st class service, congratulations to everyone involved.

11 January 2024
Unprompted review

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