Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more
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I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more
Have been using Alternaleaf for over 5 years. The products have always been to the stated standard and dispensed efficiently. I have encountered a few hiccups in my ordering but Alternaleaf has alway... See more
The process is easy doctors are lovely n understanding . I find the medicatuon helps me with my anxiety ,sleeping n lower back pain from heavy work . Ever since i have started my journey with alternal... See more
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Company details
About Alternaleaf Australia
Written by the company
Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses.
What’s the process to becoming an Alternaleaf patient?
It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
Contact info
4.4
Excellent
906 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 month
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Hi yes the medication has worked well…
Hi yes the medication has worked well for me. Price is low and delivery reliable. The Doctor seemed to have a genuine interest in how my prescription was working.
16 June 2026
Reply from Alternaleaf Australia
Hi Kristian, thank you for sharing your feedback. We are glad to hear that your medication is working well for you, and that you are happy with the affordable pricing and reliable delivery. It is also great to know you felt well supported by your doctor during your consultation.
Reply from Alternaleaf Australia
Hi Michael, thank you for sharing your feedback. We are thrilled to hear that our service met your needs, and that you found the process easy to understand, priced fairly, and had a great experience with our doctors!
The team at Alternaleaf are…
The team at Alternaleaf are professional, friendly and very helpful, I should know, I've been with them for nearly 4 years.
12 June 2026
Reply from Alternaleaf Australia
Hi Stephen, thank you for sharing your feedback. We are absolutely thrilled to hear that you find our team professional, friendly, and helpful! Being with us for nearly 4 years means a great deal to us, and we appreciate your long-term support and trust.
Quick prompt reply's and easy help over…
Quick prompt reply's and easy help over the phone
kind and considerate staff both nurses and most doctors know what they talking about.
2 May 2026
Reply from Alternaleaf Australia
Hi Tracey, thank you for sharing your feedback. We are glad to hear you received prompt support over the phone and found our nursing and support teams kind and considerate.
We appreciate your comments regarding our clinical team and are always working to maintain a high standard of care across all consultations. Please feel free to reach out if you ever need further assistance.
Great support offered through doctor…
Great support offered through doctor and nurses. Check ins personal and great empathy and understanding shown.
13 March 2026
Reply from Alternaleaf Australia
Hi Patricia, thank you for sharing your feedback. We are thrilled to hear that you experienced great support from our doctors and nurses, and that you felt the empathy and understanding during your personal check-ins.
The doctors are are not condescending…
The doctors are are not condescending like many are , and they are interested in how you are actually doing…the product is superb!!! 5 stars alternaleaf…
18 June 2026
Reply from Alternaleaf Australia
Hi Michelle, thank you for sharing your feedback. We are glad to hear that you had such a positive experience with our doctors and felt genuinely heard during your consultation. It is also wonderful to know you are highly satisfied with the product quality.
Very easy to consult with your doctors…
Very easy to consult with your doctors delivery or pick up options are very good
27 March 2026
Reply from Alternaleaf Australia
Hi Michael, thank you for sharing your feedback. We are glad to hear that you found it easy to consult with our doctors and that you appreciate the flexibility of our delivery and pick-up options.
Reply from Alternaleaf Australia
Hi Johan, thank you for sharing your feedback. We are glad to hear that you found our service helpful and reliable.
Reply from Alternaleaf Australia
Hi Tracy, thank you for sharing your feedback. We are glad to hear that you have had a great experience with us and that we were able to provide the support you needed.
Alteraleaf has been marvellous for over…
Alteraleaf has been marvellous for over a year now and my pain level has improved
17 March 2026
Reply from Alternaleaf Australia
Hi Lesley, thank you for sharing your feedback. We are glad to hear that our service has been marvellous for you over the past year.
Alternaleaf is a valid choice
Alternaleaf offers a simple approach to getting the care I need. The medical team are caring and efficient. I don't hesitate to recommend!
18 June 2026
Reply from Alternaleaf Australia
Hi Sonja, thank you for sharing your feedback. We are glad to hear that you appreciate our simple approach to care and found our medical team caring and efficient. We greatly appreciate your recommendation and support.
The Dr understood what pain is.
The Dr understood what pain is, and had compassion for my situation.
That alone is refreshing.
24 March 2026
Reply from Alternaleaf Australia
Hi Azza, thank you for sharing your feedback. We are glad to hear that you had a refreshing experience with your doctor, and that you felt understood and supported with compassion regarding your pain.
good people to deal with.
20 May 2026
Reply from Alternaleaf Australia
Hi Gerdaline, thank you for sharing your feedback. We are glad to hear that you found our team good to deal with.
Reply from Alternaleaf Australia
Hi Jesse, thank you for sharing your feedback. We are glad to hear that you found our team helpful and that you are enjoying the convenience of our same-day delivery option.
It's about being direct and honest.
It's about being direct and honest.
From start to end, great service, when things change they are already ahead of the changes before you are even aware of them.
14 April 2026
Reply from Alternaleaf Australia
Hi there, thank you for sharing your feedback. We are glad to hear that you appreciate our direct approach and experienced great service from start to finish. Keeping our patients well-informed and ahead of any changes is very important to us.
great consult
great consult friendly doctor thanks product works great off the endone and things like that now 5 star service thanks
17 June 2026
Reply from Alternaleaf Australia
Hi Paul, thank you for sharing your feedback. We are glad to hear that you had a great consultation with a friendly doctor, and it is wonderful to know that the treatment is working well for you.
Reply from Alternaleaf Australia
Thanks so much for the support! We're happy to be here for you.
Reply from Alternaleaf Australia
Hi Collin, thank you for sharing your feedback. We are glad to hear that you found our team understanding, easy to communicate with, and felt listened to during your experience.
Placid my order one day the next had a…
Placid my order one day the next had a doctor's appointment for new scripts which then cancelled my current order while being dispensed what bullshit scripts that I had paid for and an order also paid for but just cancelled because of my new scripts if my doctor's appointment was a few hours later everything would have been posted an all fine but no just bureaucratic bullshit.
20 January 2026
Reply from Alternaleaf Australia
Hi Anthony, we understand the frustration with the timing of this. To clarify, this cancellation is a regulatory safeguard required to prevent the over-dispensing of medication once a new prescription is issued.
Because these safety compliance protocols are automated, the system will immediately halt a pending order under an old script the moment a new consultation updates your treatment plan.
If this hasn't already been resolved by our team, please reach out to us here so we can ensure your account, refund, and new scripts are fully sorted out: https://bit.ly/4ewU1zB
Reply from Alternaleaf Australia
Hi Paul, great to hear your treatment is working well and that you're happy with the team's knowledge. If you ever need a hand down the track, feel free to reach out to us here: https://support.alternaleaf.com.au/hc/en-au/requests/new?ticket_form_id=36265316887321
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