ALTERNATE.de Reviews 

I was trying to buy RTX3070 for 4 months. Absolutelly unavalaible in Czech. Local shops either sell only overpriced PC builds some was selling RTX3070 for 3-4xMSRP. After missing few drops at Alternate I finally managed to buy one. Yes, price was not MSRP, but only like 1,5xMSRP. Considering how big GPU shortage is, still a good price. There was few struggles as I could not buy directly through their webshop. But they answered a lot of my calls and e-mails. The only problem was UPS delivery service. UPS is absolutelly incompetent at least here in Czech. I suggest to change to DHL or whatever else. I have now GPU installed in my PC and it is running perfect. I've got bit scared after ordering and comming here to read all negative reviews. However, nothing mentioned here become to bu truth and alternate surprised me in the most possitive way and as thank you I'm writing my review here. I bet there is not many of satisfied customers who go write possitive review while those with bad experience always do. So lets ballance it a bit. Thank you Alternate.de for patience with me and your communication.

Ordered a Window Vac which stopped working approx 3 weeks later. I needed the window vac for my conservatory (condensation in the winter months)
Initial customer service was excellent and they sent me a label to send it back to them.

Then Brexit happened........

Remember: I needed a window vac for my conservatory (condensation in the winter months) so contacted them asking for updates?????
They said they were having admin issues due to the new paperwork needed post Brexit.
I said this wasn't my problem and needed the vac, or a refund so I could buy another one elsewhere.

They wanted to replace the item and kept stalling...........................2 weeks of this and a ton of soggy towels, I bought one from a UK supplier.

Another 7 weeks later I eventually got a refund after they stated the admin was too much trouble for them to organise.

Sure Brexit had a part to play here, but 9 weeks to resolution is simply NOT accetable customer service!

Never again.

Return policy is the worst

I ordered a card that was in stock, the order was completed, paid via Paypal. The order was not visible in the orders and within an hour I received the money back to paypal as a declined payment.

Attention, the company also does not reserve items for the selected payment by bank transfer!

Scalpers...
They sell graphics cards for ridiculous prices. I would never buy anything from them

I ordered and payed an overpriced graphics card. Alternate wants to cancel the order.

I will sue them. Never again.

overpriced
its just overpriced, and im fed up with it

my experience with this company was not a wow!
i bought a Laptop in 02.21 and it came fast as planned, thank u for that one. Before end of the month it started crashing I didn't know why? so i asked for " Retour" successfully done! then i gave them the Address where to be sent to cause i wasn't at home. they did not do that. then after unpacking the box I've realized that the Adapter and the cable were not the same and can not plug them to my laptop. It took forever to reach them per phone so i tried Email, social Media...and finally i got answers from Facebook account and they couldn't do anything on Friday though it was still" the morning" some of those who contacted me do not belong to costumer services " if u cannot handle costumers on stress ur in the wrong department" . this is my msg to the pp who work in this field.
so after explaining that i need my Adapter and its cable for my meeting they send it indeed again not all of it the cable was still missing. now that i got everything that is not original and does not belong to my laptop i would say Never again. I do regret wasting my money and energy for such service

The costumer support is horrible.
They take ages to reply, sometimes more than a month.
They also send packages to the wrong adress, and make you sort it out yourself.
DO NOT RECOMMEND

The worst webshop I've ever met! I ordered 2 video cards from them, paid the price, and after several weeks my order was arbitrarily canceled! I didn't ask you to cancel my order, I would have waited !! They were referring to a false VAT regulation which turned out not to be true! Then this company claims the manufacturers do not produce the vidocard. They are lying!!!
I ordered from another country due to the cost of the transfer fee and the money exchange I suffered 40 euros due to the transfer back and forth !! The cost was not paid to me! I don't recommend them to anyone, junk company, you don't get the product !!!!!
This rating is not 1 star but ZERO !!!!!!

Just to warn you right away, this is going to be a lengthy review because I really want to write in detail about the horrors of online ordering through Alternate.

I placed an order for PC components for my company in Croatia through alternate-b2b.de, Alternate's website for business customers. I received the quote from Alternate and payed for the order. After that the status of my order was unchanged for 4 days. When I called their customer support I was informed that some items I ordered weren't in stock (even though they were in stock on their website when I ordered) and they split the order in two separate shipments.

The second part of the order, power supply and PC case, arrived yesterday. I received the shipment, and as soon as I took the PC case out of the box I realized it was damaged. I immediately called customer support and was told to take photos of the damaged case and send them through e-mail, which I did.

I contacted their support again today, and after they inspected my photos they offered me 10% discount which I refused. I explained that I payed a lot of money for that PC case and I expect it to be in perfect condition. Their customer service representative said he understands, he made sure they have another PC case in stock which they would send after they receive the damaged one, and told me that he will send return shipping information through e-mail.

However, instead of that, I received an e-mail in which they claim they conducted an internal investigation and found out that the shipment left the warehouse in perfect condition, and how I'm ineligible for shipping insurance. Basically, they told me there's nothing they are going to do about it. What probably happened is they realized the return shipping cost and cost of sending a new PC case would be too high for them, and the easiest solution would be to blame everything on the customer.

So now I'm stuck with damaged PC case which I'm sure left their warehouse in damaged condition, since the power supply that was shipped along with the case arrived in perfect condition. My advice to everybody ordering through Alternate is to make sure you open your shipment right in front of the delivery guy and inspect everything thoroughly so you make sure you don't get scammed like I did.

I hope this makes you realize how shady and unethical Alternate is as a company.

What bad customer service. Try to get info about an article in their store and shipping costs to the Netherlands. First get a gentleman who pretends you speak Japanese and connects you to another colleague, but turns out to just dismiss you. Phone call is terminated just no one on the phone.
Then after hour, called again, waiting 15 minutes before contacting a lady, who could not provide technical support and would also put me through to a technical person. Which only could say tututu. No one on the line again. Wast of time such a store.
Then bought the same product in a specialist store in the Netherlands, which had knowledge of product knowledge and service.
Mind you, my German word treasure is at a high level.

I don't want to think about the service if the product breaks down and we talk about warranty. Stay away

In stock is not in stock. Don't send a receipt if you don't have the item, that is just basic stuff.
Not cool.

I ordered a couple of toys on the 21st December, on the 28th the money were withdrawn from my account. Since then I have received mail after mail, with new dates they expect to receive the items from the manufacturer, just to receive a mail a couple days later that they now don't know when they will receive the items.
I've contacted their support, who wasn't able to shed lights on things, other than claiming it was difficult to say when I could expect to receive the items, due to the manufacturer.
The final straw came today, after I received a mail Monday, that they would receive one of the two items on the 18th, but I then received a mail this morning saying they don't know when they will receive the items again.
I don't know how their logistic chain works, but I do know that there are plenty of other webshops out there that has the items in stock and at a similar price, and they will now be getting my business.

Going from other reviews on the site, it does unfortunately seem like this is not just me being unlucky, but a somewhat regular occurrence for them.

I hope you improve, as you have some very attractive prices, but I prefer not having to wait months over saving a few euros.

Hello,
I could not log into my account at Alternate today, so I have set up another. After registering I ordered GC ASUS RTX 3090 Strix OC at "action price", that was still horrible, but alas supposedly 300€ less than the "regular" price.
Instead of being able to got through the checkout, I was FORCED to agree that I "will be issued a separate offer by email" and that " certain price actions and promotions are valid for German customers only". Well, to me that is illegal.

Either we DO have a common market or we DO NOT.

Needless to say up to this time I did not received any offer, NOTHING.

Well, this is a plain scam , I wrote to the customer´s department, but it is clear, that I am going to come out shorthanded.

I have never, ever experienced such an ourightly nasty behaviour from any German etailer.

After this I can believe that this company support can solve any conflict situation.

Placed an order in December for an expensive monitor. Then they emailed me to say the article was out of stock and would be available in late January. Now they are telling me it will be available in February.

I have revised my rating to 3 stars since they issued the refund immediately on request.

Last week we made a (business) order for a 3080 GPU for around 1000 Euro. At time of ordering the item showed In Stock.

When receiving the invoice the address was wrongly displayed, a payment link was missing as well. We emailed Alternate asking to correct this mistake and send a payment link. We received no response what soever.

2 days later we called with Alternate, after a long waiting time, being transferred between multiple departments, an employee arranged for us to receive the invoice and payment link, which we promptly paid.

2 days after paying and receiving no confirmation nor sending status, we called Alternate again. After waiting for no less than 17 minutes in line, being internally transferred again, an employee told us that the item is out of stock, and not even eligible to be sent to the Netherlands. He put us on hold to check with the supplier.

After being on hold for approximately 5 minutes, the call is suddenly disconnected. We waited for 10-15 minutes to see whether the employee would call us back. We were not.

Currently we are already 20 minutes waiting in line again, waiting for someone to finally answer our call.

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Why is Alternate selling items which they do not have in stock? I am aware of the worldwide shortages, but why misinform customers of availability?

Why is Altternate selling products which assumingly are "Germany only"?
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Update 29 jan
The order was canceled.
On request of alternate I sent them an email

Update 30 jan
No answer from their team
My funds are not yet returned

I am Irish buyer, but still delivery of my rtx card was fast. Only took 5 days from Germany to Ireland!

I will definitely use alternate again!