ALTERNATE.de Reviews 

Bought myself a laptop during black Friday. Good device, great price, timely delivery. Unfortunately I had an issue with using card payment (faced a bug) and therefore used PayPal option that was available. Overall checkout process was a bit buggy (buttons were not clickable, had to restart it multiple times)

I am happy with the service Alternate is providing. I have order several things before and I am not disappointed also with the current order.

In my opinion the best shop where you can build your pc by there own configurator. Of course the also would build youre specific build toegether if you like so.

Fast shipping, nice gifts in box, good support

Everything Perfect!

TL;DR I have started a warranty exchange 5 weeks ago and it is very hard to get any reply from alternate on any channels (website, mail, phone). Currently still waiting for replies.

Long Story: Alternate might be a good site for ordering PC components but my one and only support experience was terrible.
I had a keyboard defect in-warranty and after sending them the needed documents I just didnt get a reply. Asked for an update in the original ticket - no reply. Opened a new ticket and then one a week later - no reply to both of them.

The Hotline doesnt have a real queue so they just hang up on you, if too many people are calling in at once.
After 21 days of no reply I managed to get someone from the hotline who took over my case and promised to resolve it. After sending them my customer number (again) I didnt receive another answer for 2,5 weeks. Right now I still havent gotten any reply and have been waiting for 5 weeks just to get an answer for my warranty exchange. I didnt even get to send it in yet.

This is terrible and I'm glad that I had another keyboard lying around. I would never order from Alternate again because I cannot image not having a PC for two months just because they are taking so long with their support.
I also dont understand why its so hard to reach them - and why they are no internal processes to handle tickets where nothing has happened for several weeks

Bought a deffective CPU (Intel 13gen i9) for multiple hundred euros, returned it two months ago, still no CPU nor money

Feel like a bank giving away free loan

I understand that there is procedure but they are not very customer friendly when it comes to such topic.

The main takeaway is that they don't care if you buy something deffective from them, you will get your money back only if the manufacturer gives his greenlight/moneyback to alternate. They won't do you any commercial gesture.

Spend 2k euros in one command, won't order anything else anymore following this event.

It has been two months that they have both my CPU and my money, no news, nothing.

If you're living in switzerland like I am please consider buying from digitec.ch as their return policy is way better, even if the price is 50 euros higher, you'll have better experience.

Alternate, if you want to finally do something I am open to negotiate, but for the time being this evaluation of 1 star is deserved regarding the poor customer experience I faced during this RMA.

Ordered a monitor which I could not find elsewhere (out of stock). They sent it to me fast and smoothly with no hassle. Happy customer, I'll be back in the future

It sounds like a very good shopping website but I don't know if it can ship in Italy...

Ordered at 5 pm on Friday, got my order the next day. Very fast service and much better than the more popular and "reputable" alternative.

Very fast delivery. Regular sales and discounts <3

excellent product, great

Very fast shipping, fair price

I'm writing this short review first of all because I had a very good experience with this company lately but also I've been ordering from alternate.de for over a decade by now so they can have a couple of minutes of my time.

What stood out to me was that I had to return a problematic headset withouth the original packaging and got a new one back without further questions asked.

The headset was the Endorphy Viro USB Plus, which had a very bad crosstalk issue. It took me some time to identify the issue, so meanwhile I somehow lost all the packaing and manuals. The Endorphy support didn't help me at all but when I contacted alternate.de about the issue, I received a return label right away.

Just two days later I had a new headset, fully packaged, that didn't have any issues. So a total thumbs up to alternate.de for helping me and probably many others. Keep up the great work! Thanks and I hope you are around for also the next decade!

It was the worst experience ever. I have ordered a Audio Technica record player and it was supposed to be delivered in 3 days! after 10 days it is still not delivered and when I contact the support they said it is not available at the moment!! never will open this website again!!

Be aware with Alternate. Misleading clients.
An oven was sold to me, B-ware, but only 18% cheaper than the new one. It was stated as fully functional.
I received it without any oven shelf or rack. It is no way this oven to be used, so practically unfunctional.
The seller accepted a return, but on my own cost.

Beste Preise, beste Leistung

Good experience all in all and a good service. I recommend it.

As a short summary of the whole story:
In case of selling items and products Alternate is very fast and reliable in terms of shipping and information delivery. But when it comes to service and warranty requests they don't even try to satisfy the customer. Waiting times are horrible long and absolute no communication besides automatic receipt confirmation.

Longer story:
I brought an EVGA RTX 3080 Ti roughly one year ago. In the mid of march this year the card started to be very noisy and I could identify a broken fan bearing as the cause. Still being the the warranty period I contacted Alternate's support service for assistance. My initial contact included every needed detail: Order number, my customer number, a detailed fault description and the original invoice from Alternate. It took the service support 11 days to reply to mail request. In that reply the service staff did not even recognize the issue or evaluating my description. The response was like "Just send the item back to us and we will have a look." At least the support added a return ticket, so I did not need to pay the postage.
2 days later I received an automated receipt confirmation that my package arrived at Alternate. Another 5 days later I received another automated receipt confirmation that my package is now located at the customer service, which was 3 weeks ago. After this I had no further contact to the support.
In total I am now waiting since the 17th of March. Since then I am not able to use my PC, because I use an i5-12600KF processor, which has no integrated graphics. So the graphic card is essential for my setup. But the Alternate service is not able to repair or replace a faulty fan within a reasonable amount of time.

From now on I wont be buying any relevant / essential / costly component from Alternate anymore and I would recommend everyone to do the same. You get 1000 times better service from other retailers like amazon, even if you need to pay 10-20€ more. But for a 1000€+ worth component it is worth every cent, when it comes to service requests.

I will keep this experience evaluation updated, when I get some news from Alternate. (But unfortunately I think this will still take time)

Quick delivery, products correspond to the description

Fast delivery. Good prices.
Item is as described.

I like this store, bought 3 items from it so far and everything is perfect , Have no experience with their customer service yet but I hope If the time comes , they would be up to the expectation <3