ALTERNATE.de Reviews 

Very good service and advice. Efficient, fast, good ... little bit long wait on phone (no Gaming specialists available on Saturdays).

I've been trying for hours to get an answer to my email or any other social network. The goods that were supposed to be delivered did not arrive at the address, the driver simply wanted to leave the goods on the street, not at the door of the building. The worst experience so far of all orders online. I contact the delivery man, but without help. It was not delivered at the agreed time but earlier. Just a total disappointment. I do not recommend ordering from anywhere. Pay 70 euros for delivery, to be cheated and misled. In addition, you do not receive any response and remain in agony waiting for the goods you ordered.

DHL was not able to deliver a 250eur package because I was working and put It instead in a pick up station. I didn't have time to pick It up. As a consequence, DHL sent It back to Alternate. Alternate told me that I will be refunded as soon as they receive the packet. But It's been half a month that DHL sent the package back to Alternate but I have not been refunded, while Alternate must have received the package.

As most of the people reviewing Alternate with a 1-star comment, the support does not answer your questions as soon as they received their money and that you cannot do anything.

Alternate always delivers the best online shopping experience for PC parts. They have a good guarantee and always take back broken parts without a hassle

Easy purchase and tracking flow. The order was delivered just one day later than estimated.

I have ordered a MacBook by Alternate on 30.06 which was supposed to be delivered within 11 days. After 42 days it still not delivered, now they just don't give a fixed delivery day and seems to not care about the costumers. No compromise, keep just saying it was not delivered to them and give no costumer support. Every time I have to call (yes, they also don't make any contact, you have to call them) I have to wait at least 30 min. on the line.
Terrible as company! Absolutely no respect for the costumers! Never again!

Ich habe am 30.06. ein MacBook bei Alternate bestellt, das innerhalb von 11 Tagen geliefert werden sollte. Nach 42 Tagen ist es immer noch nicht geliefert, sie geben jetzt einfach keinen festen Liefertermin an und scheinen sich nicht um die Kunden zu kümmern. Kein Kompromiss, sie sagen nur, dass es nicht geliefert wurde und bieten keinen Kundensupport. Jedes Mal, wenn ich anrufe (ja, sie nehmen auch keinen Kontakt auf, man muss sie anrufen), muss ich mindestens 30 Minuten in der Leitung warten.
Schrecklich als Unternehmen! Absolut kein Respekt für die Kunden! Nie wieder!

I received what I exactly ordered after only two days

fast delivery, best price

Fast and easy order experience. Will definitely use ALTERNATE again.

Bought EGPU at Black Friday, with a 6-8 days delivery time.. To this day they still havent delivered.. Even though 9 months has passed.. and its in stock !

Negative Reviews are being removed apparently.

i wait 5459,50 eur for refund from this company, nobody answer me, total ignore

I ordered a BtO Computer on the 23.05.23. The aproximate Delivery Date was set on the 21-22 of June.
I called the Hotline multiple Times getting told to wait another week only to wait and have nothing.
The Hotline is annoying and takes long to wait in. you can expect at the least to wait for at least 15 min before getting to an actual Human, which then promptly redirects your call to the right department, because the system is so badly designed, that you cant even navigate to the understaffed department.
The Webpage is another shitshow on its own, They changed their ordernumber system, so i got two orders one day for the same computer, without a disclaimer. It showed up a few days later. The Order-status tells you nothing for the month of waiting, and the box in which they tell you they will email you or alert you if there will be delays is a flat out lie.
To conclude, i do not recommend using this shop to order a computer. Don't waste your Time and money on these People.

Gut, zuverlässig, zuvorkommend.

RMA: 386641174

I've been using Alternate for 10 years. I bought 2 PCs and parts from them.

A power source, hard drive, and case broke recently. I sent back the parts for warranty inspection, they got there 2 weeks ago. I've been trying to call and find out the status for a week now. The customer service is TERRIBLE. Can't get through to them by phone, have to wait for more than 90mins to talk to someone, just to hear that it will be 3 weeks or more before they do the inspection or send back new parts.

I will NEVER again use Alternate. I have never seen service this bad, and it's clear from the other reviews, that this is normal for Alternate.

12.6.2023
The support responded 7.6.2023, that I should have some more patience and they might enter the UPS Package receipt into the system soon. To be sure everyone knows that is 3 weeks after sending th part back for exchange. Of course it was only a promise - nothing happened and the status is still that alternate pretends that they didn't receive anything back. 3 WEEKS AFTER SENDING IT BACK WITH UPS ! It's really unbelievable how bad customer support is at alternate.

7.6.2023
I bought a Gaming Computer for my Son's Birthday and one pf the part had to be sent back. Nothing happened for several weeks. No response at all. I opened 3 tickets as a follow-up. Still no response.

Unbelievable how Alternate treats customer !

I bought the damaged part now at Amazon and will sent everything back.

If you want to buy a product and like a company that doesn't care about the customer or provide assistance when there is a problem I recommend Alternate. After back and forth emails and it got to the part of their responsibility to provide me a solution they just stop replying. Very convenient!!!!

Bought pc parts from Alternate.de they are fast like a crazy. 15.05.23 i bought today was in my house i didnt expect so fast. After that order i bought 3-5 parts again then now i saw they also in DHL. Amazing fast shipping i m really happy. Btw First 3 parts was in good condition no damage at all and package was really good. Thank you Alternate.de.

On 24.05 I bought a samsung monitor. at the last stage of payment there was a payment error paypal. i thought that the payment will not go through because of the error. i ordered from another site. all went well. i went to paipal and saw two payments for the monitor on different sites. i immediately wrote to alternate.de and asked to cancel my order and shipping. they said that they cannot cancel the order and i need to get the TV and send it back. 04/27 I sent the TV back and filled out all the forms! I sent all the return information to alternate.de. 11.05 the monitor came to my house! alternate.de does not respond to my emails! i don't want the monitor and i want to send it back! i want my money back! i am tired of waiting!

Am 24.05 habe ich einen Samsung Monitor gekauft. Bei der letzten Zahlungsstufe ist bei Paypal ein Zahlungsfehler aufgetreten. Ich dachte, dass die Zahlung aufgrund des Fehlers nicht durchgeführt werden kann. Ich habe auf einer anderen Website bestellt. alles ist gut gegangen. Ich ging zu Paipal und sah zwei Zahlungen für den Monitor auf verschiedenen Websites. Ich habe sofort Alternate.de angeschrieben und darum gebeten, meine Bestellung und den Versand zu stornieren. Sie sagten, dass sie die Bestellung nicht stornieren können und ich den Fernseher holen und zurückschicken muss. 27.04. Ich habe den Fernseher zurückgeschickt und alle Formulare ausgefüllt! Alle Rücksendeinformationen habe ich an alternative.de gesendet. 11.05 Uhr kam der Monitor zu mir nach Hause! alternative.de antwortet nicht auf meine E-Mails! Ich möchte den Monitor nicht und möchte ihn zurückschicken! Ich will mein Geld zurück! Ich habe das Warten satt!