Alyaka.com Reviews 1,126

I liked everything: service, pricing policy, assortment of goods.

Placed order 9 May & still not received. Delivery was supposed to be 2/3 days. I’ve sent emails and messages for updates but these are ignored. No telephone number to contact. Appalling customer service & will not use the company again.

No shipping updates on order placed on 26-05-23 automated online chat service says it’s awaiting fulfilment. I’ve sent a few emails and tried to contact them via social media, considering they have recent posts they’re continuing to ignore me. Either a scam company or incredibly poor customer service or both! Avoid!

Great shop! Actual prices. They contacted quickly, even on a day off. The order was placed quickly

I was pleasantly surprised when I stumbled upon this online store! I was looking for where to buy high-quality cosmetics. The consultants are polite, not intrusive at all, all based on my questions and needs, they always offer something interesting and new. Now I'm waiting for the delivery of my next order.

I love this store for the fast service and clear advice. I usually know what I need, but I also don't mind listening to what's new. I like everything very much. I wish there were more grateful customers

A good online store, I have been ordering a lot of cosmetics and will continue. Everything is very pleasant and high quality.

A good online store, I have been ordering a lot of cosmetics already. For each order, promotions and discounts are awarded, which is very nice.

Original cosmetics and more. Polite staff. Convenient system of accrual of bonuses)

A good online store, I have been ordering a lot of cosmetics. Everything is very pleasant.

A huge range of natural cosmetics, clear navigation on the site, polite managers, especially thanks to Anna, and, most importantly, fast delivery, a good system of discounts, useful gifts. For 2 years - no complaints

Alyaka pleased with a wide selection of eco-goods with the ability to buy at affordable prices.

My favourite store with a good and quality organic products. I always come back to them because of the excellent level of service and customer care

I want to add my review about Alyaka) I have already made orders three times (I get purchases for several girls and for decent amounts at a time) and everything always comes on time. Thanks a lot! I can recommend a quality product and company.

I really like this online store. I have been using them for a long time, always very good offers. Products for every taste and most importantly natural. Very convenient to choose.

I have been buying from Alyaka for several years. The whole experience can be spectacularly hit or miss. In the earlier days of my placing of orders, what was attractive about the site was the fact that they carry a lot of niche brands that are difficult to find in international distribution. They also deduct UK VAT for overseas orders, and used to be very generous with samples, too. They often give very generous discount offers.
The experience these days is increasingly troubling. As many of the comments here on Trust pilot indicate, they will allow you to place an order but it will only become apparent later that they do not have the stock. This can result in a wait of literally weeks for your order to ship. If they were more transparent about their stock levels, this would save a great deal of time and irritation.
The key factor is the failures of their customer service. As far as I can make out, there are only two employees. Sometimes they will answer a written enquiry ( there is no phone line and the instant messaging on the site is literally never manned); most often they will not. I have frequently had to resort to threats and multiple follow up emails to elicit any response. My current order is now pushing three weeks as unfulfilled; I have sent 3 complaint emails and none have been replied to. Reluctantly, I think it is the end of the road for me with this company. There is never any acknowledgement that complaints are heard; no sense of wanting to retain longstanding customers; no sign that feedback is valued or acted upon.
Content Beauty has a similar though not identical stock range, and is a much more professional and reliable organisation. I shall be giving them my money in future, and would advise others to do the same.

I’m new here, but I am really impressed with the wide range of unique small brands, haven't seen one website totally devoted to such niche companies. I've just treated myself to a beauty box which is a load of small samples so I can try a load of products and then order a full-size one that I like. I even read I will get money back from the box if I order a full one! Sounds too good to be true ha. Great stuff and good job Alyaka.com...

Really bad customer service. They simply WILL IGNORE you. Once you paid for the goods that’s where it ends. Really sad as I have been shopping with them for quite few years and always received great service, however something changed in the last year. I have been trying to return an item and I’m simply getting ignored.

I have been shopping at Alyaka for several years and have always been satisfied with the service and products. The products are amazing and the customer service is amazing too! I rarely have to use them, but if I just need help with a product, they are so nice and helpful. I always recommend shopping there, thank you!

Wonderful staff Anna is very friendly and kind. Most importantly they are knowledgeable and go above and beyond to welcome you and make you feel comfortable.