Brilliant service Great prices on the Lego they sold All sealed new and not resealed returns with missing minifigures which is great and as hoped. (You don't want resealed returns which i ha... See more
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I accidentally mixed up Alza with another company that I ordered from when I wrote my last review. I see my mistake based on their reply. I apologize. My experience with Alza was actually wonderfu... See more
Company replied
I had no interaction with the company other than website navigation, ordering, and delivery. These all worked well. I appreciate that they have Google Pay as an option. I have 4 stars of praise f... See more
I ordered my new Galaxy S26 and it was delivered super-fast — I received it in two days. I could also follow all the updates on my order on the website. Everything came as expected: the new phone arri... See more
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About Alza.de
Written by the company
Alza
Vor 30 Jahren gründete ein damals erst 18-jähriger Unternehmer Alza.cz als kleiner E-shop zusammen mit einer Gruppe von Freunden.
Aus anfänglichen Erfolgen und einem stetigen Bestreben nach Kundenzufriedenheit wuchs das Unternehmen in Tschechien und der Slowakei zum größten Multichannel Player mit:
- Euro 1,8Mrd Umsatz (2021)
- über 2000 Angestellten
- über 60 eigenen Filialen (Abholshops mit Showrooms)
- einem eigenen Netzwerk von knapp 1700 Abholboxen (AlzaBoxen)
Seit einigen Jahren ist nun Alza auch in Deutschland, Österreich und Ungarn (mit eigenen Landesgesellschaften) aktiv am Ausbau der online und offline Präsenz – mit dem erklärten Ziel alle Kunden mit dem bestmöglichen Service, günstigen Preisen und größtmöglicher Produktvielfalt zu begeistern.
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4.7
Excellent
17k reviews
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Worst shopping experience: Unhygienic used items and incomplete refunds
I strongly advise against buying from Alza. I ordered an appliance that was sold and priced as "brand new," but what I received was clearly a heavily used, unhygienic customer return.
The packaging was unsealed, the device was scratched, and the brush attachments were completely mashed and worn out from prior use. Even worse, there was stale, foul-smelling standing water inside the tank and a heavy crust of white limescale on the cap.
When I contacted their customer service with photos of this unhygienic condition, they gave me the ridiculous excuse that the dirty water and limescale were just from a "factory test." Using this "factory test" script to dismiss my valid complaint and hoping I wouldn't push back is completely unacceptable. Factory tests use sterile water, not hard tap water that leaves mineral buildup.
I was instructed to return the item. I sent it back using their label, but they only refunded a very small fraction of my original payment. They kept the vast majority of my money. Despite my emails demanding the rest of my refund or the brand-new replacement product I originally paid for, the issue remains unresolved.
Terrible quality control, extremely misleading customer service, and incomplete refunds. Save yourself the headache and shop elsewhere.
13 May 2026
Unprompted review
Reply from Alza.de
Dear Customer,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the condition of the item you received and understand your disappointment. This is not the experience we want our customers to have.
We apologize for the frustration caused by both the product condition and the subsequent handling of your case. After a thorough review, your case has now been resolved and the remaining refund has been processed. The funds should be credited to your account within 3 business days, depending on your bank's processing times.
We appreciate your feedback, as it helps us identify areas where we need to improve and prevent similar situations in the future.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind regards, Monika
fast delivery with good packaging
The delivery was superfast as communicated. Packing is excellent, product arrived in good shape and in time
30 May 2026
Quick and flawless purchase
My online purchase was processed without any flaws and delivery time was remarkably short.
The product matched the product description exactly
and the price was fair.
So I can recommend this shop without restriction!
7 May 2026
Fast delivery and the best price
Fast delivery and the best price at that moment for a product in high demand.
2 June 2026
Great experience
I accidentally mixed up Alza with another company that I ordered from when I wrote my last review. I see my mistake based on their reply. I apologize.
My experience with Alza was actually wonderful. Very glad I ordered from them!
22 May 2026
Reply from Alza.de
Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.
Sie schreiben, dass Ihnen der bestellte Artikel nicht geliefert wurde und stattdessen ein anderer Artikel angekommen ist. In unserem System konnte ich jedoch lediglich eine Bestellung für iSi N2O Sahne-Patronen, 50 Stück finden.
Leider können wir keine Kontaktaufnahme Ihrerseits bezüglich einer Falschlieferung feststellen. Wenn ein anderer Artikel als bestellt geliefert wird, ist es wichtig, den Verkäufer zeitnah zu informieren, damit wir den Sachverhalt prüfen und eine Lösung anbieten können.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen
Monika
The delivery and the product were as…
The delivery and the product were as expected.
Delivery took multiple weeks but that was fine for me especially for the lower price.
2 June 2026
Everything was perfect
2 June 2026
I've ordered a Samsung Galaxy S26 Ultra…
I've ordered a Samsung Galaxy S26 Ultra but i get S26. I meen what kind of business is this and yet instead of apologizing tjey treat you like shit. Still waiting to receive my money back
29 May 2026
Reply from Alza.de
Es tut uns sehr leid, dass es beim Versand in unserem Lager zu einer Verwechslung des Produkts gekommen ist.
Sie haben zwar die richtige Marke erhalten, jedoch leider eine andere Produktklasse als bestellt. Wir haben den Fall bereits in unserem System erfasst und Sie um die Rücksendung des Artikels gebeten. Nach Eingang der Ware werden wir Ihnen selbstverständlich den Kaufbetrag zurückerstatten.
Über die Rückerstattung werden wir Sie automatisch auch per E-Mail informieren.
Leider haben wir Sie außerdem gebeten, ein Formular zum Erhalt eines falschen Produkts auszufüllen. Dieses wurde von Ihnen nicht zurückgesendet, daher müssen wir nun auf die Rücksendung der Ware warten. Die Sendungsnummer der Rücksendung liegt uns bereits vor und ist im System hinterlegt.
Bitte entschuldigen Sie nochmals die entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen
Monika
Brilliant service
Brilliant service
Great prices on the Lego they sold
All sealed new and not resealed returns with missing minifigures which is great and as hoped. (You don't want resealed returns which i have experienced from other shops before when they have sold items as new)
Prices are often below retail
27 February 2026
Opened product
Ordered online from Germany. The shaver package was obviously opened already. Contacted customer service, told them would return but I have no time since traveling and they should appropriately compensate. I cannot even tell if it’s the original machine. Customer service too greedy to compensate appropriate amount or to find suitable solution. Back and forth and I said at the end forget it. So, not worth saving here maybe few Euros for the experience. Headache. Not again
12 May 2026
Unprompted review
Reply from Alza.de
Thank you for your feedback. We truly appreciate you taking the time to share your experience with us, and we are very sorry to hear about the situation you described.
After reviewing the photos you provided, we could see that the product packaging showed only minor cosmetic damage to the outer packaging. While the item itself remained unused and intact, we fully understand your concern and why this situation was disappointing for you.
In such cases, we always aim to resolve matters fairly and as quickly as possible, which is why we offered you a reasonable compensation based on the condition shown. We would like to reassure you that situations like this are taken very seriously and are normally resolved immediately to the customer’s satisfaction.
As no mutual agreement was reached, you of course still have the option to return the product for a full refund, in line with our return policy.
We are very sorry that this experience did not meet your expectations. It is important to us that our customers feel supported and fairly treated, and we regret that this was not your impression in this case.
Kind regards Tatiana
Worst experience ever
They told me my order has arrived at the packet shop, which i checked but it was not true. I contacted their online support and told me I shall wait. After one week I got no e-mail so I contacted the support again. This time they told me I shall take care of this myself, after I already paid my order and checket 3 times at the packet shop (they still don't have my order). Worst experience ever
20 April 2026
Unprompted review
Reply from Alza.de
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been, especially after checking the pickup point multiple times.
We have carefully reviewed your case. According to the carrier’s information, the parcel was delivered to the pickup location and a notification should have been sent to you. However, we later received an update that the parcel was not collected and was therefore returned to the sender.
Once the returned shipment arrives back at our warehouse and is processed, your payment will be refunded automatically. We will of course inform you by email as soon as the refund has been completed.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Kind regards Tatiana
Fast delivery and good price
19 March 2026
Happy with the pricing
Happy with the pricing, order processing and the delivery time from CZ to DE. Got a hard drive for a fairly low price.
Also worth noting the variety of products is good, and Alza-branded items have good price/performance
17 January 2026
Excellent service and delivery
Excellent service and delivery! i received my new ASUS OLED PG27AQWP-W monitor, that was released a few months ago and which was not available anywhere else and had a waiting period of over a month on other platforms. Alza delivered the item marked as "on order" in 5 days to me in Germany, considering that it was shipped from the Czech Republic rather than Germany. i am very satisfied and will definitely order from this store again :)
i would also like to note that i like the intuitive and user-friendly interface with a personal account on both the website and in the app.
7 March 2026
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