Very helpful, clear, and fast. Great service!
Company replied
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No comment at all
Company replied
I have ordered an Laptop at the shop in Leiden. The fact that the person who took the order could not give me an indication when the laptop will be delivered was already a red-flag, but in my stupidit... See more
Company replied
Just a shop, OK
Company replied
Company details
- Computer Shop
- Mobile Phone Accessory Shop
- Computer Accessories Shop
- Mobile phone repair shop
- Software Training Institute
Written by the company
Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.
Over Amac
Written by the company
Contact info
Haarlemmerstraat 197, -, 2312 DP, Leiden, Zuid-Holland, Netherlands
- 088-0271460
3.9
Great
95 reviews
Asks customers to review
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Lack of professionalism
I have ordered an Laptop at the shop in Leiden. The fact that the person who took the order could not give me an indication when the laptop will be delivered was already a red-flag, but in my stupidity I have ignored it. After a week of waiting and no indication from the shop, I decided to check the status in the shop. I spent over 45 min waiting for someone to clarify what is the status of my order, Obviously they did not have the laptop but even worst, they had no clue if and when it will be deliver. The shop is drama, very un-professional. It was last time I visit them.
28 March 2026
Unprompted review
Reply from Amac | Apple Premium Reseller - Leiden
Thank you for your review! I am sorry to hear that your experience at our store in Leiden was so disappointing. It is understandable that waiting a long time without clear information is frustrating.
Could you please forward your order number to care@amac.nl? Then we can look into exactly what happened.
aMac Leiden unknowledgeable staff
For the AMAC in Leiden - I have been there multiple times to ask for advice on products but am often met with unknowledgeable staff. Almost all staff that I have talked to have been low energy and always look awkward or like they want to go on break. Each question I have asked has been half-answered. When I asked for a calculation on my monthly installments for the product I wanted, the staff member did not know how to calculate and tried to rush to close the topic.
11 December 2025
Unprompted review
Reply from Amac | Apple Premium Reseller - Leiden
Thank you for your review and sharing your feedback about our Leiden store. We sincerely apologize that your visits did not meet your expectations and that your questions were not fully answered. This is not the level of service we aim to provide.
We’d be happy to assist you personally if you contact us at [care@amac.nl]. Thank you again for your feedback, it helps us improve.
No comment at all
7 July 2025
Reply from Amac | Apple Premium Reseller - Leiden
Thank you for your positive review!
Reply from Amac | Apple Premium Reseller - Leiden
Thanks for your positive review! How nice to hear that you were helped well in our store in Leiden.
Incapable of fixing phone
I went there with a broken iphone 10. They made me pay 40 euro's to diagnose the problem. After 2 weeks they called me to inform me that they can't fix the phone and that i need to buy a new one for 900+. After this i bring the phone to the repair shop on the corner and they fixed it in 2 days for 60 euro.
11 February 2023
Unprompted review
Reply from Amac | Apple Premium Reseller - Leiden
Hello Pancras! How unfortunate to read that we were unable to repair your iPhone.
Unfortunately I have no further information about the situation so I cannot give any further explanation at this time.
You may send an e-mail to care@amac.nl . In this e-mail you can mention that you are doing this because of your review and which store you went to.
This way we can check the situation and give a further explanation.
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