The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
Company replied
I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
Company replied
Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from American Frame
Hi Alan,
Thank you for your 5-star review. We appreciate your continued business over the many years you have been a valued customer.
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
Love the quality and price
I really appreciate your reliability and promptness in filling my orders! Great quality and price. Christine is knowledgeable and helpful.
10 January 2025
Reply from American Frame
Hi K.A. Letts,
Thank you for your 5-star review. We’re so happy to hear that you appreciate our reliability and quick service. it’s always our goal to make the ordering process as smooth as possible.
It’s wonderful to know you’re pleased with the quality and pricing of our products. Christine truly is a great asset to our team, and I’ll make sure she hears your kind words.
We’re grateful for your support and look forward to continuing to serve you in the future. Thanks again for choosing us!
Kayla
Order arrived quickly
I was surprised to receive the order in just a few days. It was complete, correct, and excellent quality. I was very pleased.
17 December 2024
Reply from American Frame
Hi Mary Beth,
Thank you for your 5-star review. It sure sounds like you had a five-star experience from start to finish! We would love to see the finished product of your art on the wall. The 62743 - Traditional Italian Carved Wood Picture Frame you selected is a beautiful frame.
At American Frame, we're here to help present your art beautifully, and always in the best light.
Kayla
American Frame
American Frame is the best framing service on the internet
10 January 2025
Unprompted review
Reply from American Frame
Hi Josiah,
Thank you for your 5-star review! We’re thrilled to hear that you think American Frame is the best framing service on the internet. It’s our mission to provide top-quality products and exceptional service, and feedback like yours lets us know we’re hitting the mark.
Your support means the world to us, and we’re so glad we could help bring your framing projects to life.
Kayla
Great design help!
I worked with showroom representative Christine Steven and she was great! She was personable and I really appreciated her knowledge, creativity and design sense. A pleasure to work with!
8 January 2025
Reply from American Frame
Hi Steve,
Thank you so much for your 5-star review and for sharing such kind words about Christine. She truly is an outstanding member of our team, and we’re thrilled to know she made your experience a great one. I will be sure to pass along your feedback to her.
We look forward to assisting you again in the future. Thank you for choosing us!
Kayla
Reply from American Frame
Hi Leo,
Thank you for your 5-star review. We're thrilled to hear that you felt valued as a customer. Providing exceptional service is our top priority, and your feedback motivates us to keep delivering the best experience possible.
We truly appreciate your business.
Kayla
Easy to navigate site and place order
I placed an order for several sample pieces. It is great that you offer samples at no charge. Once I receive the samples, I will get together with my client so we can order the frame. Your online system is very easy to navigate, and I also appreciate the wide variety of frames that you offer.
7 January 2025
Reply from American Frame
Hi Ronald,
Thank you for your 5-star review. We’re glad you found our website easy to use and that you like the variety of frames we offer. Providing free samples is our way of helping you make the right choice. Once you’ve reviewed them with your client, we’ll be happy to help with your order. Let us know if you need anything else!
Kayla
your website is very user friendly
your website is very user friendly, it is easy to find all of your choices and selections.
6 January 2025
Reply from American Frame
Hi Vicki,
Thank you for your 5-star review. We're happy to hear that you found the website easy to use and navigate.
For 50+ years now, artists and do-it-yourself framers have appreciated the quality, control and affordability provided by American Frame products.
Kayla
frames and mounting boards together again
In the past when I ordered the frame I was also able to order the self adhesive mounting board to fit it. This time it wasn't available without going to the board site and ordering them individually. It was a headache having to move back and forth through both sites. Please put that option back with the frame ordering at the same time.
5 January 2025
Reply from American Frame
Hi Peggy,
Thank you for sharing your feedback with us! We completely understand how much easier it was when the self-adhesive mounting board could be ordered with the frame in our frame builder. We really appreciate your suggestion, and we’ll be sure to pass it along to our team to see how we can make the process more seamless in the future.
We look forward to working with you again soon!
Kayla
The website made ordering easy.
The website was very well designed. It was easy to order multiple frames, to check my order, to edit where I had made a mistake, and send with confidence about what I had ordered.
5 January 2025
Reply from American Frame
Hi Jennifer,
Thank you for your 5-star review. We’re so glad the website was easy to use and made ordering simple for you. Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
I’m not sure what’s going on with…
I’m not sure what’s going on with American Frame. I placed an order on December 13 and read that my order would likely be shipped within 3-4 working days. A week later, I still hadn’t received a shipping update, so I contacted American Frame and received a response (which was nice), asking me if the item was a Christmas gift and therefore needed to be rushed. I was honest and said no - so I finally got my package on Jan 2, nearly three weeks after I placed the order. Ok, it’s the holidays, I get it - but when I opened it, I realized they didn’t include the backing OR the acrylic, so now I’m waiting to talk with customer service AGAIN. By the time it’s all said and done, it’s going to be nearly a month from order to art on my wall. The price was good and the quality looks fine, but I probably won’t order from them again.
14 December 2024
Reply from American Frame
Hi Zoe,
Thank you for taking the time to leave your review. We truly appreciate your feedback and want to extend our sincerest apologies for any delay in shipping your order. Typically, our turnaround time is 3-4 business days, but due to the increased volume during the holiday season, we experienced a slight delay. I understand how important timely shipping is, and I’m sorry for any inconvenience this may have caused.
I noticed that you were working with my colleague Julie regarding the acrylic and foam for your order. I’m so glad to hear that these items were included in your package!
Your support means the world to us. We are grateful for the opportunity to serve you, and we hope to continue working with you on future projects. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your business!
Kayla
Straightforward ordering experience
Straightforward ordering experience overall with a fun to use interface. It would be nice if the invoice showed the filename and modification date of the uploaded image used in the artwork, just for peace of mind.
4 January 2025
Reply from American Frame
Hi Michael,
Thank you for your 5-star review! We're thrilled to hear you enjoyed the straightforward ordering process and found the interface fun to use. Including the filename and modification date of the uploaded image on the invoice is a thoughtful suggestion—it would definitely provide added reassurance. We'll pass this along to our team for consideration. We appreciate your input as it helps us improve!
Kayla
The personal service is extraordinary
The personal service is extraordinary. A human answers the phone (not the norm these days!) and pronto! That same person knows everything about the product and the process. Shout out to Leigh Macaro! She can even solve website glitches. You guys need to create a "save for later" area - it would help a lot!
3 January 2025
Reply from American Frame
Hi Lisa,
Thank you for your 5-star review. I am thrilled to hear Leigh took great care of you! She's a great asset to our team and we're so lucky to have her.
Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
American Frame is top notch!
American Frame’s products and customer service are top notch. On the rare occasion when a problem occurs, they work to fix it immediately.
3 January 2025
Reply from American Frame
Hi Annette,
Thank you for your feedback! It’s wonderful to hear that we consistently provide high-quality products and outstanding customer service.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
I am giving a neutral experience rating…
I am giving a neutral experience rating because your website was excellent, but I haven't gotten the product. My recommendation would be this same survey after I receive the frame and have a couple days to hang the picture.
2 January 2025
Reply from American Frame
Hi Thomas,
Thank you for your review! I'm delighted to hear you had a positive experience with our website. I'll be sure to share your suggestion about delaying the survey with our team.
Your order is shipping out today and should arrive within the next couple of days. If you have any questions or need assistance, please don't hesitate to contact our customer service team.
Kayla
Your website is easy to navigate and…
Your website is easy to navigate and the ordering process is specific and easy.
1 January 2025
Reply from American Frame
Hi Janet,
Thank you for your 5-star review. We're thrilled to hear you found our website easy to navigate and the ordering process straightforward. Making your experience smooth and enjoyable is always our goal. We look forward to helping you with your next project!
Kayla
Julie was amazing to work with
Julie was amazing to work with! She understood my apprehension to pay for UPS shipping that was almost the same cost as my 3 light items. So instead she made an exception and sent them via USPS ground which saved me a lot of money. Kudos to Julie for going the extra mile! I’m a happy customer.
30 December 2024
Reply from American Frame
Hi Kathleen,
Thank you for your 5-star review. I'm so happy to hear that Julie was able to assist you with your order and was able to find a solution to bringing down the shipping cost for your framing items. I will certainly pass along your feedback to her!
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
Customer Service made my decision making and order process easy
It had been quite a while since I had ordered frames from AF. The process was a bit confusing and when I called customer service, they answered all my questions and I was able to place my order with success. The order was perfect when I assembled my frames with my artwork.
3 December 2024
Reply from American Frame
Hi Sharon,
Thank you for your 5-star review. We’re so glad our customer service team could assist you and make the ordering process smoother. It’s wonderful to hear that your frames turned out perfectly and complemented your artwork. We appreciate your trust in us and look forward to helping you with your next project!
Kayla
The ordering site is very friendly and…
The ordering site is very friendly and easy to use. If I do happen to mistrust my ordering skills, the costumer service department is available to help. The quality of the frames are just what I want for my art work and the price/shipping reasonable.
24 December 2024
Reply from American Frame
Hi Lynne,
Thank you for your 5-star review. We're so glad to hear you find our ordering site user-friendly and that our customer service team is there to support you when needed. It’s great to know our frames meet your expectations for showcasing your artwork, all at a reasonable cost.
Looking forward to assisting with future orders.
Kayla
Reply from American Frame
Hi Brigitte,
Thank you for your 5-star review. We're so glad to hear that you're happy with your S02 - Frosted Silver Nielsen 11 Metal Picture Frame.
We appreciate your business and look forward to working with you again soon!
Kayla
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.