The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
Company replied
I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
Company replied
Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called back to expand my order the…
I called back to expand my order the next day and had no problem doing that. Customer service was very kind.
27 February 2025
Reply from American Frame
Hi Bonnie,
Thank you for your 5-star review! We're so glad to hear that expanding your order was a smooth process and that our customer service team provided kind and helpful support.
We truly appreciate your business!
Kayla
Choosing frame & matte was very simple
Choosing frame & matte was very simple. For one who is not IT savvy, I appreciate how easy it was to follow.
27 February 2025
Reply from American Frame
Hi Mary,
Thank you for your 5-star review! We're so glad to hear that you found the framing and matting process simple and easy to navigate. Making things user-friendly is important to us, and we appreciate your kind words. If you ever need anything, we're here to help!
Kayla
The site was very easy to navigate
The site was very easy to navigate and I like the woman owned family business aspect which matches my situation.
27 February 2025
Reply from American Frame
Hi Jan,
Thank you for your 5-star review! We're so happy to hear that you found our site easy to navigate and that our woman-owned, family business resonates with you. We truly appreciate your support and are grateful to have you as a customer!
Kayla
Great On-line Purchase Experience
The ordering process, communication and speed of delivery were all great. I am also very happy with the material quality as well. Both height and width of the artwork side dimensions came in about 1/8” larger than specified but I was easily able to shim up my mirrors with some cardboard strips so all is good. Packaging engineering was also top notch.
19 February 2025
Reply from American Frame
Hi JP,
Thank you for your review! We're delighted to hear that you were pleased with the ordering process, communication, delivery speed, and material quality. We appreciate your patience and resourcefulness in adjusting for the slight size difference, and we’ll take note of this for future improvements. Also, glad to hear the packaging met your expectations! We truly appreciate your support and look forward to serving you again.
Kayla
its super simple
26 February 2025
Reply from American Frame
Hi James,
Thank you for your 5-star review! We're glad you found our ordering process super simple. We appreciate your support and look forward to working with you again!
Kayla
Julie
Julie, who usually answers the phone is always cheerful, knowledgeable and quick to resolve any problem.
26 February 2025
Reply from American Frame
Hi Laurin,
Thank you for your wonderful 5-star review! We're so glad to hear that Julie has provided you with cheerful and knowledgeable service. We take great pride in our team, and your kind words mean a lot. We’ll be sure to pass along your appreciation to her.
We're looking forward to working with you again!
Kayla
Product customization was fantastic
Product customization was fantastic! Ordered the exact sizes that I needed. They were shipped quickly and are perfect!
18 February 2025
Reply from American Frame
Hi Jennifer,
Thank you for your 5-star review! We're thrilled to hear that our product customization met your exact needs and that you’re happy with the fit and quality. We also appreciate your kind words about our fast shipping. If you ever need anything else, we’re here to help.
Kayla
You had the products I needed
You had the products I needed. I just wish there was an easy way to compare products either by cost, profile, etc. I had to place the various items I was comparing in my cart to provide an easy way to compare and then remove the ones I did not like.
26 February 2025
Reply from American Frame
Hi Roger,
Thank you for your feedback! We're happy to hear you found the products you needed. We appreciate your suggestion about an easier product comparison feature. We’ll definitely take it into consideration for future improvements. Your input helps us enhance the shopping experience, and we hope to serve you again soon!
Kayla
There products are first rate.
Love American Frame!
As a exhibiting artist, I have used their frames for many years.
Always helpful. Very knowledgeable. Product is top.
24 February 2025
Reply from American Frame
Hi Kathleen,
Thank you for your 5-star review! We're honored to be your go-to choice for frames over the years. We’re grateful for your support and love being a part of your creative journey. If you ever need anything, we’re always here to help!
Kayla
Reply from American Frame
Hi Carol,
Thank you for your kind words and 5-star review! We're so happy to have been able to support you. If you ever need anything else, we're always here to help!
Kayla
Great service but mailing cost high!!!!
24 February 2025
Reply from American Frame
Hi Joanne,
Thank you for your 5-star review! We're thrilled to hear you had a great experience with our service. Our shipping costs are based on the destination it is going to as well as the size and weight of the shipping box. Carriers use dimensional weight shipping when they calculate the cost to ship a package. This means that in addition to the weight of the item, the size of the box affects the cost as well.
We appreciate your orders and do hope you continue to shop with American Frame for your framing needs.
Kayla
Your customer service was responsive
Your customer service was responsive, personable and knowledgeable.
23 February 2025
Reply from American Frame
Hi Bruce,
Thank you for your 5-star review! We're delighted to hear that our customer service team was responsive, personable, and knowledgeable. Providing top-notch support is our priority, and we truly appreciate your kind words. We look forward to assisting you again in the future!
Kayla
Great online help setting up my account…
Great online help setting up my account and entering my first frames order. Got a complete picture of frames and related products you offer, plus delivery, artist and other discounts, and more. I'm looking forward to getting my new frames (Nielsen metal). Thanks!
21 February 2025
Reply from American Frame
Hi Larry,
Thank you for your 5-star review! We're so glad our customer service team could assist you in setting up your account and placing your first order. It’s great to hear that you found all the information you needed about our frames, products, and discounts. We hope you love your new Nielsen metal frames, and we look forward to serving you again.
Kayla
Good site and products but tutorials would help
Online experience organized and well thought out. Seems to cater to professionals more than everyday consumers. For example, assistance is available for…people in the art, etc fields. Could use more how to’s and tips. I have several advanced degrees but they are in medicine - not framing. Had to go to other web sites and youtube for that help.
22 February 2025
Reply from American Frame
Hi Bob,
Thank you for your review. We're glad you found our online experience well-organized and thought out. We understand that framing can be a complex process, and we want to ensure all our customers—whether professionals or everyday consumers—feel supported.
We do have our own YouTube channel and blog with helpful tips and guides, and we’re always working to expand our resources. We’d love for you to check them out! If there’s anything specific you’d like to see covered, let us know!
Thanks again for your support, and we hope to provide an even better experience next time!
Kayla
Reply from American Frame
Hi Renee,
Thank you for your 5-star review. We would love to see the finished product of your art on the wall. The SP3270 - Burnt Sienna Nielsen 117 Metal Picture Frame you selected is a beautiful frame.
At American Frame, we're here to help present your art beautifully, and always in the best light.
Kayla
Julie went above and beyond to serve my…
Julie went above and beyond to serve my needs.
21 February 2025
Reply from American Frame
Hi Mary Jo,
Thank you for your kind words! We're thrilled to hear that Julie went above and beyond to assist you. We’ll be sure to share your feedback with her—it will make her day! Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
Reply from American Frame
Hi Alistair,
Thank you for your 5-star review! We're glad you found our website and ordering process smooth and easy. We appreciate your support and look forward to serving you again!
Kayla
Easy to order
19 February 2025
Reply from American Frame
Hi Douglas,
Thank you for your 5-star review. We're so happy to hear that you find our website easy to use. For 50+ years now, artists and do-it-yourself framers have appreciated the quality, control and affordability provided by American Frame products.
Looking forward to assisting with future orders.
Kayla
Good value
I appreciate the good selection of good quality frames at reasonable prices.
19 February 2025
Reply from American Frame
Hi Colin,
Thank you for your 5-star review! We're so glad you appreciate our selection of high-quality frames at reasonable prices. Your support means a lot to us, and we look forward to helping with your future framing needs!
Kayla
I had not used American Frame for…
I had not used American Frame for several years, and am again framing my art after a hiatus. It was a good experience and it was as easy as ever. Your process is so user friendly that I will continue to use it as the need arises.
19 February 2025
Reply from American Frame
Hi Sharon,
Thank you for your 5-star review and welcome back! We're so happy to hear that your experience with American Frame was just as easy and enjoyable as before. Your kind words about our user-friendly process mean a lot to us. We look forward to helping you frame your art for years to come!
Kayla
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.