The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
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Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
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I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
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Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I'm familiar with the product and know…
I'm familiar with the product and know I can depend on a quality frame kit to arrive so I can present my work in exhibitions. The extra help from the young woman on the phone was excellent and so curtious. One disappointment, I was awarded a 30% off coupon as an award from NWS. I didn't get it until November, to expire December. Usually offers like that are good for a year so I asked if I could have an extension. But, I couldn't. Oh well, my orders are usually over $200. so the free shipping is very appreciated.
3 February 2025
Reply from American Frame
Hi Kathleen,
Thank you for your 5-star review and for trusting us with your exhibition frames! We're so glad you can always count on our quality, and we appreciate your kind words about our team—we’ll be sure to pass them along. We understand your frustration about the coupon expiration and will share your feedback with our team. That said, we’re happy to hear the free shipping has been helpful! We truly appreciate your support and look forward to serving you again.
Kayla
Nice frames, but expensive
Their frames are nice - very professional. The speed and accuracy of my orders have been excellent since I’ve been their customer. And in my opinion, they’ve always offered reasonably priced frames. But over the last 5-10 years, they have gotten dramatically more expensive. I ordered a small 12x12 inch black metal frame and it was $45 and that didn’t include any matboard, backing board or plexi.
4 February 2025
Reply from American Frame
Hi Brian,
We really appreciate your feedback and, most importantly, your continued support over the years! It’s great to hear that you’ve been happy with the quality and accuracy of our frames.
We completely understand your concerns about pricing. Over time, material and production costs have gone up, which has impacted our pricing. That said, we remain committed to providing high-quality, professional frames at the best value possible.
Thanks again for your support and for sharing your thoughts with us—we truly value your input! If there’s anything we can do, please don’t hesitate to reach out to customer service.
Kayla
Very friendly lady on the phone -again.
Very friendly lady on the phone -again.
With experience for the material I wanted to order.
3 February 2025
Reply from American Frame
Hi Heidi,
Thank you for your 5-star review. We're thrilled to hear that Christine took great care of you and was able to assist you with placing your order.
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
Excellent costumer service!
3 February 2025
Reply from American Frame
Hi Jeffrey,
Thank you for your 5-star review. I'm thrilled to hear that Miko took great care of you!
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
Great Service!
I've bought from American Frame a few times now and it's always been a good experience. They have quickly become my go-to for framing needs. Quick to process and ship, and they are close so my packages get here pretty quick. In the past, I've only bought UV acrylic for my frames, but this last purchase was for a custom frame. It was such an easy experience - pick out your style/material/color, enter dimensions of your art, and pay. Considering the odd dimensions of the piece I need to frame, I would say it was a good deal. I still have to wait for the product to come in, but I have complete faith in this company.
One weird thing to note: I found a frame that was on sale but because of it being on sale, it no longer qualified for free shipping. With shipping, I would've paid more in the end for the item than if it weren't on sale. Not a huge deal, as I just picked a different frame not on sale for the better deal, but it does defeat the purpose of a sale. I would suggest maybe having the free shipping offer be decided by the regular price of the item to avoid this.
31 January 2025
Reply from American Frame
Hi Matt,
Thank you for your 5-star review! We’re thrilled to hear that we’ve become your go-to for framing and that you’ve had consistently great experiences with us. It’s wonderful to know that you find our ordering process easy and that even for custom-sized pieces, you felt you got a good deal. We take pride in making the framing process as seamless as possible, and it means a lot to hear that reflected in your experience.
We also really appreciate your insight regarding sale pricing and free shipping. We understand how that could be a bit confusing, and your suggestion makes a lot of sense. We’re always looking for ways to improve, and feedback like yours helps us refine our offerings to better serve our customers. I’ll be sure to pass this along to our team for consideration.
Kayla
Service and goods have always been top notch!
I've ordered from American Frame quite a bit. I have found them to have the most realistic prices on a variety of framing items, from hanging supplies to glazing material - and of course the frame itself.
While I do most of my own printing, I've ordered prints as well, and always been pleased with the quality of goods as well as the service.
2 February 2025
Reply from American Frame
Hi Anthony,
Thank you for your 5-star review. We're so glad to hear that you find our prices fair and our products reliable across the board. It’s also wonderful to know that you’ve been pleased with both our frames and printing services. We truly appreciate your trust in us and look forward to serving you again.
Kayla
The staff was very helpful
The staff was very helpful. I called several times and was always treated with patience and kindness!
30 January 2025
Reply from American Frame
Hi Sandra,
Thank you for your 5-star review. We're so glad to hear that our team was helpful and that you felt treated with patience and kindness. Providing great customer service is very important to us, and your feedback means a lot. If you ever need anything, we’re always happy to help!
Kayla
Great customer service
Great customer service when I called to add to my order. Frame is beautiful!
23 January 2025
Reply from American Frame
Hi Lee,
Thank you for your 5-star review. I'm thrilled to hear that Miko was able to assist you and that we were able to add to your previous order.
We would love to see the finished product of your art on the wall. The RC58 - Indigo Blue Nielsen 15 Metal Picture Frame you selected is a beautiful frame.
Kayla
The whole experience was good
The whole experience was good. The website has clear product pictures, product dimensions are clear, pricing is fair, the frame came exactly when promised and was very well packaged. American frame is top-notch!
24 January 2025
Reply from American Frame
Hi Tom,
Thank you for your 5-star review. We're so happy to hear that you had a great experience from start to finish. It’s wonderful to know that our website, product details, and packaging met your expectations. We take pride in delivering quality products and service, and we truly appreciate your kind words. Thanks for choosing American Frame!
Kayla
I called to get an idea of timing &…
I called to get an idea of timing & spoke to a helpful encouraging person. I’ve ordered mats from you in the past & always found them to be well cut. Of course everything depends on getting them w/in the time frame I was promised (approx 2weeks).
31 January 2025
Reply from American Frame
Hi Ann,
Thank you for your review! We're glad to hear that our team was helpful and encouraging when you reached out. It's great to know you've been happy with our mat cutting in the past, and we truly appreciate your repeat business.
We understand how important timing is, and we always strive to meet our estimated delivery windows. If you ever have any questions about your order, don’t hesitate to reach out.
Kayla
the excellent customer support is…
the excellent customer support is highly valued thank you Niko!
1 February 2025
Reply from American Frame
Hi Brian,
Thank you for your 5-star review. We’re so glad to hear that you had a great experience with our customer support, and we’ll be sure to pass along your thanks to Miko. We truly appreciate your kind words and are always here to help!
Kayla
Christine was so patient and really…
Christine was so patient and really helped me figure out exactly how to frame and mat my painting, I truly appreciate the customer service!!
30 January 2025
Reply from American Frame
Hi Ann,
Thank you for your 5-star review and for your kind words! We’re so glad to hear that Christine was able to assist you with your order. We take pride in providing excellent customer service, and it’s wonderful to know that Christine made your experience a positive one. We truly appreciate your feedback!
Kayla
It was easy to order
It was easy to order, excellent selection. Have never ordered from here before but it was recommended
29 January 2025
Reply from American Frame
Hi Kay,
Thank you for your 5-star review. We're so happy to hear that your first order was easy and that you enjoyed our selection.
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
Happy customer!
Happy with the product and service. Frames fit perfectly, look nice and appear solid quality. Arrived fairly quickly too.
17 January 2025
Reply from American Frame
Hi Lidiya,
Thank you for your 5-star review. We’re so glad to hear that you're happy with both the product and service. It’s great to know the frames fit perfectly, look great, and meet your quality expectations. We also appreciate you mentioning the quick delivery! If you need anything else, we’re happy to help.
Kayla
Such a Great Framing Experience
I walked in without an appointment and was able to work with the showroom attendant, Christine. I had a sample of what I needed (frames to match others that we already had) and she was very knowledgeable and easy to work with. The consultation only took a short time. She found the frame profile that matched what we had, walked me through the options and provided me pricing and timing. It was a great experience.
29 January 2025
Reply from American Frame
Hi Greg,
Thank you for your 5-star review. We're so happy to hear that Christine was able to assist you and make the process smooth and efficient. It’s great to know she was able to find the perfect match for your frames and provide all the details you needed. We’re thrilled you had such a positive consultation, and we appreciate your kind words. If you need anything else, we’re always here to help!
Kayla
First time order.
This was my first experience with this company and it was extremely easy to place the order. I now await delivery of the frame.
29 January 2025
Reply from American Frame
Hi John,
Thank you for your 5-star review. We're so glad to hear that placing your order was easy. We hope the frame arrives quickly and meets your expectations. If you need any assistance or have questions once it arrives, feel free to reach out.
Welcome to the American Frame family!
Kayla
So Easy
This was my second time ordering from American Frame, and I love the ease of using this website. Based on my first experience, I’m looking forward to receiving a quality product that’s as securely packaged as they come. Other companies could learn a thing or two from this one.
28 January 2025
Reply from American Frame
Hi Carrie,
Thank you for your 5-star review. We’re so glad to hear that your second experience with us was just as positive as the first. It’s awesome that you find our website easy to use and that you’re happy with the secure packaging of our products. We take pride in delivering quality and service, and it means a lot to hear that we’re hitting the mark. We look forward to continuing to serve you!
Kayla
Your ease for check out and frame…
Your ease for check out and frame options. Do you have discounts for frameshops/resellers? I already have an account with a tax exempt number on file.
28 January 2025
Reply from American Frame
Hi Anne,
Thank you for your 5-star review! While we don’t currently offer specific discounts for frame shops or resellers, we’re happy to hear that you find our checkout process and frame options easy to navigate. If you're signed up for our email newsletter, we occasionally send out special coupons. We truly appreciate your continued support and are always here to assist you!
Kayla
They make it easy
They make it easy. Website is easy to use. Lots of selections. Reasonably priced.
27 January 2025
Reply from American Frame
Hi Michael,
Thank you for your 5-star review. We're so glad to hear that you find our website easy to use and enjoy the wide selection of products we offer.
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
Again missing connection hardware
Again missing connection hardware
Expensive shipping
19 January 2025
Reply from American Frame
Hi Ron,
Thank you for your feedback. We're sorry to hear that the hardware was missing from your order. That’s certainly not the experience we want for our customers.
Our shipping costs are based on the destination it is going to as well as the size and weight of the shipping box. Carriers use dimensional weight shipping when they calculate the cost to ship a package. This means that in addition to the weight of the item, the size of the box affects the cost as well.
We appreciate your orders and do hope you continue to shop with American Frame for your framing needs.
Kayla
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