American Golf Reviews 

179,940
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 20,863 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable during personalized equipment fittings. Shoppers also highlight the wide selection of quality products available alongside very reasonable and competitive prices. Buyers often emphasize that online purchases arrive well packaged, making the overall ordering process smooth and pleasant. However, some customers also noted issues with communication delays and extremely poor response times when attempting to contact support. A few people experienced frustrating customer service encounters, unhelpful staff attitudes, and unexpected stock availability problems during store visits.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming attitude and helpfulness during... See more

Product

Reviewers mention positive feedback about product quality, highlighting great ranges at competitive prices.... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful staff who provide... See more

Price

Clients share positive opinions on price, highlighting very competitive offers and reasonably priced items... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking to up grade my irons which was overseen by Richard Hampton. The outcome was there was very little difference. His advice as always makes is totally unbiased, staying with the same make I... See more

Company replied

Rated 5 out of 5 stars

My wife and I as beginner golfers had a fitting for golf clubs and Tom could not have been more helpful, he explained all about the different types for club heads, shafts, and grips. we tried a number... See more

Company replied

Rated 5 out of 5 stars

Store at Great Western Road, Glasgow always well stocked with a range of priced items within golf equipment/clothing categories. Staff not intrusive but more than helpful if required.

Company replied

Rated 5 out of 5 stars

Very knowledgeable staff, Andrew was brilliant and spent the time assisting with my son to find the correct driver. We were never pressured into buying or over paying for the club. He worked around ou... See more

Company replied



Company details

  1. #28 of 52 best companies in Golf shop
  2. #15 of 27 best companies in Golf club
  3. #71 of 135 best companies in Sporting Goods Shop

Written by the company

Europe's largest golf retailer. We have 85 stores in the UK and Republic of Ireland, and we're still growing! Either visit one of our stores, or order online in the knowledge that you will receive the very best service and after sales care We stock a full range of golf equipment for golfers of all levels, including irons, drivers, putters, package sets, balls, shoes, clothing, plus much more. Both in-store and online, we have our expert teams on hand to help with any golfing query you may have. Most of our store managers are keen golfers just like you. We aim to offer unbeatable value and an extensive range along with exclusive deals. We hope to be your first stop for all your golfing equipment needs.

Free Custom Fitting In-store

Written by the company

Visit one of our American Golf stores to receive a free Custom Fitting
Every player is different and their swing characteristics are unique. By using our personal golf club fitting service and state-of-the-art technology, we can improve your game to lower scores and allow you to develop as a golfer. Custom Fitting is just one of a range of complementary expert and personal services we offer in-store. So whether you'd like to 'Try Any Club' from our extensive range, Ask our PGA's for advice or have a 'Custom Fitting' we have the right solution to help you improve your game and with 88 stores across the UK there's sure to be one near you.
Trade-in
Transform your game and trade-in your old clubs for the latest equipment on the market. Simply bring your current clubs to any American Golf store for a valuation.

85 Stores Nationwide

Order online and collect in-store for free

Order online and collect in-store for free
Choose our 'deliver to store' option and collect your parcel at your nearest American Golf store for free! Whilst you are there why not book in for a free custom fitting?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

180k reviews

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4.7

All reviews

(179,940)

19,734 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordering was fine but still hasn’t…

Ordering was fine but still hasn’t arrived 1 week later due to your delivery partner who is rubbish

10 August 2026
American Golf logo

Reply from American Golf

Hello,

Thank you for taking the time to leave your feedback. 

We’re sorry to hear that your order was delayed and apologise for the inconvenience this caused. 

We understand how frustrating it is to be waiting longer than expected for your delivery. 

We’re pleased to see that your order has now been delivered and appreciate your patience in the meantime.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

The service at American Golf in Leeds

The service at American Golf in Leeds was fantastic nothing was too much trouble.

9 August 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thanks so much for leaving your 5* review. 

We are glad that our staff looked after you in store, we take great pride in our customer service.

Hope you enjoy your new purchase. 

Kind regards,   
AG Service Team

Rated 5 out of 5 stars

Great service from knowledgeable staff.

Great service from knowledgeable staff.

10 August 2026
American Golf logo

Reply from American Golf

Hi,

Thank you very much for your wonderful review.

We truly value your feedback and are delighted to hear you appreciated our knowledgeable staff and great service.

Thanks again,
AG Service Team

Rated 5 out of 5 stars

Balls

Quick delivery good coms

10 August 2026
American Golf logo

Reply from American Golf

Hi, 

Thank you for your review.
  
We are glad to hear that you're happy with the speedy delivery of your order, we hope to hear from you soon. 
  
Thanks for choosing AG. 

Kind regards, 
AG Service Team

Rated 5 out of 5 stars

Great service

Good price, website easy, fast delivery what more could I realistically expect

10 August 2026
American Golf logo

Reply from American Golf

Good Morning,

Thank you for your fantastic review.

We’re delighted to hear you were pleased with the price, ease of ordering and speedy delivery. 

We really appreciate your feedback and hope to see you shopping with us again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars
American Golf logo

Reply from American Golf

Hi,
  
Thank you for taking the time to leave your 5* review. 

We're pleased to hear you're happy with the service. 

We hope you enjoy your new purchase. 
  
Thanks for choosing AG. 

Kind regards,   
AG Service Team

Rated 5 out of 5 stars

Ladies Golf Sale

I chose 2 items of ladies clothing (Greg Norman range) that were reduced in price and took to the desk to pay. When they were scanned through the till, I was informed that there was a further reduction of £10 when buying 2 garments which was a real bonus! The assistant was very helpful with my purchase.

10 August 2026
American Golf logo

Reply from American Golf

Hello,

Thank you for your review.

We're pleased to hear you were happy with your Greg Norman clothing purchases and received the additional £10 discount when purchasing two garments. 

It's also great to hear that our team member was helpful throughout your visit.

Thank you for your feedback, and we look forward to welcoming you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Everything was1st class

Everything was. Done 2st class.

5 August 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you for leaving this 5* review. 

Hope to hear from you soon! 

Kind regards, 
AG Service Team

Rated 5 out of 5 stars

Helpful cheerful non fussy staff

Helpful cheerful non fussy staff. Good product price in stock.

10 August 2026
American Golf logo

Reply from American Golf

Hello,

Thank you for taking the time to leave us a 5-star review.

We're pleased to hear you found the team helpful, cheerful and approachable, and that you were happy with the product, price and availability.

Thank you for your feedback, and we look forward to welcoming you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Great interaction with staff

Great interaction with staff, good advice and happy with purchase

10 August 2026
American Golf logo

Reply from American Golf

Hello,

Thank you for taking the time to leave us a 5-star review.

We're pleased to hear you had a positive experience with our team and found the advice provided helpful.

It's also great to know you were happy with your purchase.

Thank you for your feedback, and we look forward to welcoming you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars
American Golf logo

Reply from American Golf

Hi, 
  
Thank you so much for your kind review. 
  
We take great pride in our customer service, so thank you for the feedback, It's appreciated! 
  
Thanks, 
AG Service Team

Rated 3 out of 5 stars

The parcel was delivered to the wrong…

The courier Evie sent me and email indicating the parcel was delivered to the wrong address. After 3 days of email exchanges with Evri and American golf the parcel was delivered.

Could do better.

10 August 2026
American Golf logo

Reply from American Golf

Good Morning,

Thank you for taking the time to leave your review. 

We’re sorry to hear that your parcel was delivered to the incorrect address and apologise for the inconvenience caused. 

This is currently being investigated by a member of our Customer Service team, who will be in contact with you shortly to provide an update and assist in getting this resolved. 

We appreciate your patience and understanding in the meantime.

Kind regards,
AG Service Team

Rated 1 out of 5 stars

Order was wrong and I have had no reply…

Order was wrong and I have had no reply to my email reporting that

5 August 2026
American Golf logo

Reply from American Golf

Good Morning,

We’re sorry to hear that you received the incorrect order and apologise for the inconvenience caused. 

We have been unable to locate any emails regarding this in our Aftersales inbox. 

However, a member of our Customer Service team will be in touch shortly to assist with resolving this for you.

Kind regards,
AG Service Team

Rated 1 out of 5 stars

Not very happy

Not very happy, still not received my order. Needed it for today as a birthday present.
Still no info as when il receive it!

10 August 2026
American Golf logo

Reply from American Golf

Good Morning,

Thank you for taking the time to leave your feedback. 

We’re sorry to hear that your order was delayed and that you did not receive sufficient updates regarding the delivery. 

We appreciate how disappointing this would have been, particularly as the order was intended as a birthday gift. 

We’re pleased to see that the order has now been delivered, and we apologise for the inconvenience caused.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Quick delivery and great…

Quick delivery and great updates/communication throughout

5 August 2026
American Golf logo

Reply from American Golf

Good Afternoon,

Thank you for taking the time to leave us a 5-star review.

We're pleased to hear you were happy with the speed of delivery and the communication and updates provided throughout the process.

Thank you for your feedback, and we look forward to welcoming you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

F/J golf gloves…

I ordered 3x2 packs of F/J golf gloves at a very competitive price, they were delivered free of charge within a few days.
Well done American Golf.

10 August 2026
American Golf logo

Reply from American Golf

Good Afternoon,

Thank you for taking the time to leave us a 5-star review.

We are glad you found everything so efficient, and we hope you return to us.

Thank you for your feedback, and we look forward to welcoming you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 1 out of 5 stars

Ordered on line but package has still…

Ordered on line but package has still not arrived at AG Hull! Where are my golf shoes?!

10 August 2026
American Golf logo

Reply from American Golf

Hello,

Thank you for taking the time to share your feedback.

We are very sorry that your order has not yet arrived at our Hull store. 

We fully appreciate how frustrating and disappointing it must be to have placed your order and still be waiting for your golf shoes.

A member of our customer service team is currently investigating this with the relevant team and will contact you as soon as possible with an update.

Please accept our sincere apologies for the delay, lack of communication and inconvenience caused. 

We appreciate your patience while this is being looked into.

Kind regards,
AG Service Team

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