American Golf Reviews 

180,012
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 20,863 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable during personalized equipment fittings. Shoppers also highlight the wide selection of quality products available alongside very reasonable and competitive prices. Buyers often emphasize that online purchases arrive well packaged, making the overall ordering process smooth and pleasant. However, some customers also noted issues with communication delays and extremely poor response times when attempting to contact support. A few people experienced frustrating customer service encounters, unhelpful staff attitudes, and unexpected stock availability problems during store visits.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming attitude and helpfulness during... See more

Product

Reviewers mention positive feedback about product quality, highlighting great ranges at competitive prices.... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful staff who provide... See more

Price

Clients share positive opinions on price, highlighting very competitive offers and reasonably priced items... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking to up grade my irons which was overseen by Richard Hampton. The outcome was there was very little difference. His advice as always makes is totally unbiased, staying with the same make I... See more

Company replied

Rated 5 out of 5 stars

My wife and I as beginner golfers had a fitting for golf clubs and Tom could not have been more helpful, he explained all about the different types for club heads, shafts, and grips. we tried a number... See more

Company replied

Rated 5 out of 5 stars

Store at Great Western Road, Glasgow always well stocked with a range of priced items within golf equipment/clothing categories. Staff not intrusive but more than helpful if required.

Company replied

Rated 5 out of 5 stars

Very knowledgeable staff, Andrew was brilliant and spent the time assisting with my son to find the correct driver. We were never pressured into buying or over paying for the club. He worked around ou... See more

Company replied



Company details

  1. #28 of 52 best companies in Golf shop
  2. #15 of 27 best companies in Golf club
  3. #71 of 135 best companies in Sporting Goods Shop

Written by the company

Europe's largest golf retailer. We have 85 stores in the UK and Republic of Ireland, and we're still growing! Either visit one of our stores, or order online in the knowledge that you will receive the very best service and after sales care We stock a full range of golf equipment for golfers of all levels, including irons, drivers, putters, package sets, balls, shoes, clothing, plus much more. Both in-store and online, we have our expert teams on hand to help with any golfing query you may have. Most of our store managers are keen golfers just like you. We aim to offer unbeatable value and an extensive range along with exclusive deals. We hope to be your first stop for all your golfing equipment needs.

Free Custom Fitting In-store

Written by the company

Visit one of our American Golf stores to receive a free Custom Fitting
Every player is different and their swing characteristics are unique. By using our personal golf club fitting service and state-of-the-art technology, we can improve your game to lower scores and allow you to develop as a golfer. Custom Fitting is just one of a range of complementary expert and personal services we offer in-store. So whether you'd like to 'Try Any Club' from our extensive range, Ask our PGA's for advice or have a 'Custom Fitting' we have the right solution to help you improve your game and with 88 stores across the UK there's sure to be one near you.
Trade-in
Transform your game and trade-in your old clubs for the latest equipment on the market. Simply bring your current clubs to any American Golf store for a valuation.

85 Stores Nationwide

Order online and collect in-store for free

Order online and collect in-store for free
Choose our 'deliver to store' option and collect your parcel at your nearest American Golf store for free! Whilst you are there why not book in for a free custom fitting?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

180k reviews

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4.7

All reviews

(180,012)

19,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and helpful service

Excellent and helpful service. Very impressed

5 August 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thank you for the wonderful review and for taking the time to share your feedback with American Golf. 

Our priority is customer service. 
  
Many thanks, 
AG Service Team

Rated 5 out of 5 stars

Really good service

Really good service

10 August 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thank you so much for your kind review. 
  
We take great pride in our customer service, so thank you for the feedback, It's appreciated! 
  
Thanks, 
AG Service Team

Rated 5 out of 5 stars
American Golf logo

Reply from American Golf

Hi,
  
Thanks for the wonderful review. 

We are pleased to know that you're happy with all of our staff in our High Legh Store. 

Thanks for choosing American Golf. 

Kind regards,   
AG Service Team

Rated 5 out of 5 stars

Great selection and knowledgeable

Great selection and knowledgeable, helpful staff.

5 August 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thanks for taking time out of your day to leave this wonderful review. 

We are glad to hear that you were happy with the selection.

We take great pride in our customer service, so thank you for the feedback, It's appreciated! 
  
Kind regards, 
AG Service Team

Rated 4 out of 5 stars

Value

Excellent sale options.

5 August 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you for leaving this kind review. 

Hope to hear from you soon! 

Kind regards, 
AG Service Team

Rated 5 out of 5 stars

Replacement Golf Trolley

I purchased a golf trolley at Christmas for my son, unfortunately it broke in August, I returned it to the shop and was advised that they no longer have this model, they replaced the trolley for a new one, the customer service was really good.

10 August 2026
American Golf logo

Reply from American Golf

Hello,

Thank you for taking the time to leave your review. 

We’re sorry to hear that the original trolley developed a fault, but we’re pleased that our store team were able to assist and arrange a replacement for you. 

It’s great to hear that you were happy with the customer service you received, and we really appreciate your positive feedback.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Staff always pleasant and helpful

Staff always pleasant and helpful

10 August 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thank you so much for your kind review. 
  
We take great pride in our customer service, so thank you for the feedback, It's appreciated! 
  
Thanks, 
AG Service Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy to order.

10 August 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thanks for leaving this 5* review for American Golf. 

We're pleased to learn that you're happy with the speedy delivery of your order. 

We hope you enjoy your new purchase. 
  
Thanks for choosing AG. 

Kind regards, 
AG Service Team

Rated 5 out of 5 stars
American Golf logo

Reply from American Golf

Hi,

Thank you very much for your wonderful review.

We truly value your feedback and are delighted to hear you appreciate our customer service.

Thanks again,
AG Service Team

Rated 5 out of 5 stars

Great service from the 24hour delivery…

Great service from the 24hour delivery service. Outstanding product too.

10 August 2026
American Golf logo

Reply from American Golf

Hello,

Thank you so much for your fantastic 5* review.

We're thrilled to hear you enjoyed our 24-hour delivery service and the product. 

Looking forward to assisting you again soon.

Kind regards, 
AG Service Team

Rated 5 out of 5 stars

Good selection of products helpful staff

Good selection of products helpful staff

10 August 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thanks for taking time out of your day to leave this wonderful review. 

We are glad to hear that you were happy with the selection.

We take great pride in our customer service, so thank you for the feedback, It's appreciated! 
  
Kind regards, 
AG Service Team

Rated 5 out of 5 stars

Helpful advice and staff

Helpful advice and staff

10 August 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thank you so much for your kind review. 
  
We take great pride in our customer service, so thank you for the feedback, It's appreciated! 
  
Thanks, 
AG Service Team

Rated 5 out of 5 stars
American Golf logo

Reply from American Golf

Hello, 
  
Thank you so much for your kind review. 
  
We take great pride in our customer service and will share your positive experience with all our colleagues, especially Marty. 

Thanks for choosing American Golf. 

Kind regards,   
AG Service Team

Rated 4 out of 5 stars

7 wood

Whilst they didn’t have the club I wanted they were super helpful.

10 August 2026
American Golf logo

Reply from American Golf

Hi,

Thank you very much for your lovely review.

We truly value your feedback and are delighted to hear that our team was helpful, even though the club you wanted wasn't available.

Thanks again for sharing your experience.

Kind regards, 
AG Service Team

Rated 3 out of 5 stars

Good selection

Good selection, good website.
Slow delivery.

10 August 2026
American Golf logo

Reply from American Golf

Good Morning,

Thank you for your feedback. 

We're glad you liked our product selection and website. 

Sorry for the delay in delivery and any trouble it caused. 

We appreciate your patience and hope to see you again soon.

Kind regards,
AG Service Team

Rated 1 out of 5 stars

Ordered 3rd and delivered 9th

Ordered 3rd and delivered 9th, Easier to pick up as delivery time kept changing.

10 August 2026
American Golf logo

Reply from American Golf

Hello,

Thank you for taking the time to leave your feedback. 

We’re sorry that your order took longer than expected to arrive and apologise for the inconvenience caused.

Your feedback has been raised with the relevant department.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

The staff are always helpful

The staff are always helpful

10 August 2026
American Golf logo

Reply from American Golf

Hi,
  
Thanks for the wonderful review. 

We are pleased to know that you're happy with all of our staff in our Sunderland Store. 

Thanks for choosing American Golf. 

Kind regards,   
AG Service Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy, had what I was after

5 August 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you for leaving this 5* review. Hope to hear from you soon! 

Kind regards, 
AG Service Team

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