American Vintage Reviews 

Il y a plus d'un mois, j'ai effectué un achat en ligne sur leur site britannique avec une livraison gratuite garantie selon leur site. En attendant mon colis, UPS est venu chez moi en me demandant de régler des frais d'importation de 80 £. Le colis ayant été expédié depuis la France vers le Royaume-Uni.
Malgré mon refus de payer et d'accepter le colis, UPS tente à nouveau une livraison et laisse le colis à la porte pendant mon absence. Pendant ce temps, j'ai contacté le service client d'American Vintage pour leur expliquer la situation et de respecter leurs conditions de vente. Ils ne sont jamais revenus vers moi. Quelques jours après la livraison forcée d'UPS, je reçois la facture d'UPS d'un montant de 80 £. Je déconseille tout achat en ligne sur le site American Vintage UK : la livraison n’est pas gratuite. Leur service client est inexistant et le silence radio est la norme. Aucune résolution de la part d’American Vintage. Jamais plus je ne ferai des achats chez eux.

Recently I made an online purchase from American Vintage UK site with guaranteed free delivery according to AV. While looking forward to my package, UPS came to my home asking me to pay the import fees for amount of # £ 80. Package was shipped from France to the UK. Despite my refusal to pay and to accept the delivery, UPS just left the package at the front door the next following days, while I was away. During this time, I got in touch with American Vintage Customer Service explaining the situation and asking for these fees to be paid by AV before any new delivery attempt. They never came back to me. UPS without my approval just delivered the package and sent their invoicing a few days later. I do not recommend any online purchase from the American Vintage UK site. Their customer service is non-existent and radio silence is the norm. Just a total rip-off!

I bought a jacket in American Vintage on September and it came with some weird white spots on it, clearly a damaged item. I tried to contact them though telephone and email many times, for almost a month. When I finally reached them by phone it was informed that I would need to send it back the jacket (with me paying for the return mail) as soon as possible beacuse my returning period was almost over, enen though it was their fault. I sent the jacket back on the 19th of October (20 days now), I have the post confirmation saying that should have arrived but nobody from American Vintage answers me or give my money back. This is so desrespectful with my time and money. Will never buy again.

The order number was 4258246

Man do I wish I read these reviews before buying. Never got the email where I fill in the return slip, to then be able to return the item. After reading these reviews, I'm not even going to bother returning, incase I don't get a refund and lose some money in the process with shipping. I guess it's a clever marketing plan to just not respond to customer emails and make them have to keep the clothing at the end. Definitely will never be supporting this brand ever again.

This is the worst company I have ever dealt with. Had to pay £90 in customs fees to get the parcel. It then cost me a further £40 to return it tracked, only for it to be refused by the company and is now on its way back to the UK. Their customer service never responds and I’m now hundreds of pounds out of pocket. Just don’t waste your time, honestly.

Update: I’ve called and spoken to the customer service and had the same apathetic response that other have received. ‘Oh how dreadful, we’ll that shouldn’t have happened. Let me look into it and call you back’.

Needless to say they never called me back. Think it might be time to pass their details on to a consumer watchdog.

I love American Vintage designs and the quality of their clothes but I will NEVER buy from there online store again.
Customer service department is awful, they don’t respond to queries over email, you have to call them for a response, and even then you get a very generic answer to your queries, ‘computer says no’ springs to mind.
The shipping costs to return clothes is crazy expensive, and you have 14 days to do so, most of that time is spent trying to communicate with them on getting a returns slip and shipping invoices.. all in all it’s just not worth the hassle. If you like an item you see on there website purchase it in store in the uk or don’t bother.

This Company gives no indication on it’s website that returns are to be paid by the buyer and the address is in France. Added to this you have to generate a form to be filled in and sent then wait for their response before you can return an item. The whole procedure takes time, extra money and no guarantee that your refund will be promptly returned.
Do not use this website until you are clear about its destination

I’m a huge fan of American Vintage. I buy lots of things from them both online and in stores because I like the cuts, materials and colours of their clothes. The staff in their uk stores are super nice and helpful, especially Valentina from Westfield and Elisa from Spitalfield market. However, buying online is a pain and it’s an experience that everybody should avoid. The people working for the customer service are nice to talk to, but they don’t actually do anything. They’ll make promises and promises but nothing happens.

Recently I’ve made an order and it took ages for it to come. UPs wouldn’t release the parcel because there was a custom duty to be paid. On the website, it says the final costs has included everything and there shouldn’t be any extra charge. I called the customer service and they said they would take care of the bill and I didn’t have to do anything. So four mornings I was waiting at home for the parcel to come, but got the same message everyday saying “change the schedule of delivery”, reason was “import charges are due”. I called AV everyday asking them to speak to UPs, the representative on the phone just asked me to be patient and wait for the package to be ‘unblocked’ by UPs because they’ve sent them all the documents, whatever it meant. In the end, I called UPs and explained the situation, they said that AV didn’t make the payment and I had to pay the custom charges for the amount of roughly £75 myself to avoid further complications. I informed AV and again I was reassured that I would be reimbursed the money and they would send me an email to confirm and blah blah. It was a week ago, no payment and no email. The way they deal with loyal customers is beyond disgraceful.

On top of it, you won’t be able to exchange the items in store when you buy things online if they don’t fit you. It’s their ‘policy’! It’ll be a pain to send back. After waiting for so long for the parcel, the trousers I ordered don’t actually fit me. Again, I was promised to send a return label so I can send back the items for free because of all the ordeals I’ve been through as a goodwill of gestures. Guess what? Nothing happened! All in all, love the staff in the UK stores because they’ll always try their best to rectify an unpleasant situation but loathe the people who work in the customer service. They simply just don’t care! They’re going to drive customers away if they don’t make positive change.

For years I have enjoyed wearing the clothes from americanvintage-store.com
I love both the materials and the fit of their clothes.

But ordering, processing orders and after sales really only cause irritation.

At the beginning of July 2021 I sent an article back to France, which is just not
accepted by americanvintage-store.com How is this possible? There is a courier at the door with a return package and it is simply not accepted.

The return package sent by me has been waiting at a depot since 13 07 2021 for collection by americanvintage-store.com nothing yet.......

Most likely I have now lost my money, returned items and also the cost of returning them.

Such a shame that a brand with such great clothes just has no interest in the satisfaction of its customers.

ORDER No.4136939
Also send today to contact (at) american vintage store (.) com

Their prices are different on the website than in the store, so I payed dobble price without knowing them. When I comfronted them about the problem, they just said these two werent linked, and I had to send it back (paying myself). Also I couldnt just give it back to their psysical shops, I had to send it all the way to France.

!!TERRIBLE!!

Whilst the buying process was fast, I did not receive a dispatch note or confirmation on the order. The delivery just arrived after a few days with no communication from the customer service team...

The returns process is unnecessarily complicated. You have to request the return online and wait up to 48 hours for the return to be confirmed and a return slip generated, that has to be printed (great for the environment and v old fashioned!). Once I received my return notification I was immediately locked out of my account unable to download the returns slip .... after several emails I called the very rude and patronising customer service team to be told that the forgot password link in fact does not work on their website... ( great!)

The customer service agent rudely told me it was pointless returning my item as I would have to pay for the returns cost - considering the jeans cost me £125 and have a hole in them that is not an option!

As well at the returns slip I also got told that it is essential that I include the invoice for the product for customs to be able to process my return - this is not stated on the website and nor did I have the invoice as I did not receive an order confirmation. I was informed that this will be emailed to me and I had just 9 days for the order to be received in France or the return was completely void.

I politely asked if you could return the item to a UK store and was rudely told that that is not an option and it was my fault for ordering the product online.

Disgusting.

awful customer service
in 2019 I made a purchase, yes I had to pay loads to return it. They then texted me randomly a few months later and I very politely emailed the customer service team to remove my mobile number from their system as I had never given them permission to use it. I was told that this had been done.
In 2020 I still got more texts from them and once again I politely emailed them saying please do not text me, and remove my number from any lists or databases. Again i was told that this had been done.
Incredibly today whilst really busy I get another text from them about some sale.
How on earth can this still be happening two years after I asked to be removed?
I will NEVER purchase from the people again if they cannot even listen to customers on any level

Ordered a skirt (price €94,50) which was delivered full of wrinkles... wanted to return the skirt and had to pay return costs to France myself and that cost me € 15.50.
Ridiculous that a (not cheap!) clothing brand does not pay for return costs when purchased through their own site (where they make the most margins!) where you as a customer also have to pay delivery costs €8. This is out of date!

After seeing the reviews I was concerned that maybe my fav brand online store is doggy. However my order came after 3 days after placing it. Lovely dress! Love it

Returns to france only - what a joke!

i purchased some items online in the UK and needed to return some. To find out you have to return them at your cost to France! they hide behind their Terms and conditions who do mention it somewhere. its really not visible at all at the point of purchase.
DO NOT BUY FROM THEM.

I placed an order two weeks ago and...radio silence. I have contacted customer services two times to query the status of my order (for which I have already paid ofcourse) and no response whatsoever. A truly appalling experience. DO NOT BUY from them.

Update, 23rd Apr 2021: My order randomly arrived (without having heard from AV) and had to return one of the two items. To do so I had to submit a return request via the AV website and wait until it is ready to print (presume just to add a bit more of bureaucratic inconvenience). Subsequently I had to post back to France at my OWN expense, which was 15,5 euros. Needless to say there was no (explicit) mention on the website that the items will be shipped from France and under such return hassle and expense. To repeat, DO NOT BUY FROM THEM!

I wished I had read all y'alls reviews before I made my purchase. Received a very itchy sweater that didn't fit. I had to pay for the return BUT they refused to accept the parcel (didn't even open it, just flat out refused the package at their door!!), so the horror sweater made it's way back to my house. Now I am the owner of an itchy, faul-sized sweater that actually costed me an extra €16,50 just because I did not do my research. Lesson learned. Please save yourself from this company and buy your AV items (if you still want to) from somewhere else that actually has some kind of actual custumor service!

Now excuse me while I look up ideas online how to
ritually sacrifice an overpriced heap of baby blue horror yarn.

Worst experience ever. Slow delivery, slow refund, bad customer service (don't even reply)

Customerservice is not of service, as they did not respond to any of my emails. Via phone it was easy to reach, but the operator was not helpful and quite rude; uninterested and dismissing.
They've received my return over 2 weeks ago and I still had no payment back.
NB. She also flat out lied to me. They sell B-choice/ faulty clothing to unknowing customers. I received pants that differed greatly in size with another item I ordered somewhere else to check my hypothesis. On the phone she said the item was supposed to be like that. Crazy that a brand like this one can operate in this manner!

I can see I'm not the only one. Returns from the UK at your own cost (£22 in my case), no response to emails. Posted clothes back 2 weeks ago, heard nothing back, not sure I'll get my refund, DO NOT BUY FROM THIS COMPANY.