AmiAmi English Reviews 

I have ordered various stuff from amiami to Poland and I have never expirienced any problems, they even threw in a bonus Amico artwork every time. I Highly recommend

I ordered a pre-owned figure in "B+" condition, which means "Item has been opened but no damage is visible. All bundled items are included."

It arrived several weeks later, with a small piece broken off. This would be a C grade condition, so I raised a ticket about it and they confirmed that it was not the correct condition stated. They said I would have to return it to either receive a replacement or a full refund. Returning things back to Japan is a huge pain, so I said I would just like a small refund to cover the damage and false advertisement.
They simply said it must be returned and re-sent, I am not paying another customs fee to get the quality figure I paid for in the first place.

Sadly, this was a second chance I gave them after an incident where my two figures arrived completely ruined by water damage in 2021 - which took e-mailing back and forth for 6 MONTHS before I got a refund!!!

Clearly, I was stupid for giving them another chance. Absolutely terrible, please avoid this company if you can.

Banned for moving in with my girlfriend.

This was over a year ago now but I was a loyal customer for over 10 years, pre ordered a lot and always payed on time.

I moved to Japan and moved in with my gf, I had an account with global version she had a Japanese account (completely different sites/servers) and one day I get an email saying my account had been banned for having 2 accounts to the same address which was weird but ok. I explained my situation and the customer support was extremely rude and unprofessional.

After a back and forth of trying to appeal to recover my account as I had preorders for limited figures you could not order anywhere anymore I asked if there is a problem with 2 accounts to one address can I merge the accounts.

The audacity response was that because it is on the Japanese server it could not merge if they even would do it. Like then why was my account flagged and banned??

Horrible company that treats long running loyal customers like trash. Hobby link Japan has been a way better alternative since.

Worst customer service ever.

Slow reply, did not ship the correct product. Will never order from them again.

B☆RS figma figure arrived in perfect condition and it looks amazing. The thing is, this is a used figure, and even though it was graded B, it looks amazing and flawless (with the exception of the slight yellowing in the translucent base, which is likely what catalyzed such grading). In general, very happy with the purchase and would recommend to anyone!

I've been ordering from AmiAmi for quite some time, and so far, I haven't had any problems whatsoever. Typically, you have to pre-order an item and wait until they inform you to pay, after which the item will be shipped. It can be a bit of a hassle, but so far, no complaints.

The only downside is the expensive shipping costs, which you'll only know after you pre-order. Additionally, you can't always combine orders because they are pre-orders and usually get released at different times. This means that when you have a few pre-orders waiting to be in stock, you'll have to pay shipping costs for each item individually, depending on which month they get released.

Seems I am not the only one unhappy with these stupid people. Here's my story. I bought and paid for two figures and paid shipping for two figures. Had I purchase only one shipping cost would have been about half. There is a reason for that comment, read on. This is of course after placing the order and waiting for an invoice with total cost with shipping charges included seeing unlike most online retailers AmiAmi hides that until they hit you up with the invoice. I received the figures and one had parts fall off in my lap as I was unwrapping it. After some unnecessary back and forth they set up a return label. This is after I offered to keep it for a partial refund. This company has such stupid policies they are willing to lose customers and money for reasons unknown other than being Stupid. Anyways they sent a replacement and again same issue and same break. They offer to have it returned and on them again or I keep it and glue it with NO partial refund. We again have unnecessary back and forth and they again are stupid and want another broken figure and lose more money on the return and having to now refund me, SMH they are so dumb and have no idea how to handle this kind of issue at all, stupid policies by stupid people. I obviously agree to send it back and tell them I want half the shipping seeing had I bought only the good figure I would have paid half. Well again stupid people and stupid policies they say I will only get the figure refunded. I had already started a PayPal dispute by this point of which they made threats on and suspended my account, SMH, OMGsh, Stupid people. SO when I was told the refund will be for the figure only I escalated the dispute and told them I am smarted than them and if I ever want to buy from them again I know how seeing they are stupid people. All in all I will get what I deserve refunded and will not do business with these fools again seeing there are so many options to buy from they are just a bunch of foolsand do not deserve anyone's business. It is amazing how they are so dumb and willing to lose money and return customers due to idiotic people and policies. If you decide to buy from them just hope it works out because if it does not you will hate what comes next. Good luck AmiAmi, and anyone that read this and still buys from them Good luck to you as well. Peace!

I've always enjoyed buying Cospa t-shirts from ami ami and figures until they keep banning you. I'll just look for an alternative if they no longer want me as a customer

Not a fan anymore-shipping prices.

I used to buy from here often for many years. Shipping prices have increased by a LOT here and it is no longer affordable. I have switched to other websites. Even buying from a Japanese Proxy can be cheaper.

It was affordable when I lived in Puerto Rico 2015-2019. After I moved to Florida in 2019, it was somewhat manageable. Still affordable.

After 2021 I believe is when it became too much. Prices didn’t decrease after that either.

I moved back to Puerto Rico in 2023, and the prices are AWFUL. Very limited options too and I don’t know beforehand how much I’m paying unless I try contacting them directly.

I have avoided using them ever since. You can get figures for better shipping prices. DHL/EMS can be too much. They need to expand their options…

Other than shipping, the company is great. Nice customer service and good packaging. I would use them all the time in the past.

Delivered early and provided good customer service. High quality official, would recommend. Ordered a plush of Nanachi, in which the cheapest postage option was also conveniently the fastest.

First time I made a purchase from amiami and it went well! I was able to find a figure I had been searching for ages preowned and at a good price/condition. Shipping was a little pricey and it took a little while to get packed and shipped. Apart from that it arrived safely. Would shop again.

Overpriced and a badly done system.
AmiAmi has been raising its prices for a while now. These days it tends to be cheaper to purchase products from other companies that operate in Japan or even local importers.
In addition to this their system is terrible. They don't allow you to see how much an item costs to ship before you place your order. This can lead to sizeable increase to the overall cost, since AmiAmi already limits the shipping options and charges more for it than its competitors.
Customer support is terrible and the control you have over your orders is limited. They hold all the cards and care not for you the slightest.
I wouldn't recommend them to anyone.

Will never EVER suggest to purchase anything unless you don't mind their awful customer service. Had my order (which I paid for 3 day delivery, tracking and insurance on) lost and labelled as 'destroyed' on the Parcelforce tracking website. Contacted AmiAmi (whom I had been a customer of for over ten years) who told me that on their system it had been delivered. I sent them screenshots to show the parcel force information. I was then told that I had to wait for them to 'investigate' and to decide whether to file a missing parcel application to receive any compensation, which according to them would take 3 months. I was refused a reshipment and also refused a refund. I opened a case with PayPal and after unhelpful back and forth with an amiami member of staff, who accused me of lying, they closed the case in my favour, eventually forcing AmiAmi to refund me my money (over £200) for the destroyed parcel. To which amiami then closed and blocked my account and emails as I had 'breached their rules.' AVOID AVOID AVOID

They need to improve their service.
I've used them for nearly all my preorders and never had an issue, but these last few orders are taking longer and longer to be posted. It used to be that once you paid the shipping they would post within two working days or so, but recently you can expect to wait a week before they actually dispatch it, so if you need something by a certain time make sure you add a week or more onto the delivery date.

I hope they improve their dispatch times, they also need to help their loyal customers with delivery issues and they need to stop banning people who have a good record with them; although, if people who have been with them for years and spent 1000s with them can get banned without a second thought then AmiAmi don't really deserve their money anyway, so perhaps banning good customers is worse for themselves.

Hoping for better.

I ordered the goods (order 748019752), after 75 days the order returned to Japan halfway, and the technical support service wrote that I have to pay for delivery again, since the parcel was returned for an unknown reason, and they are not ready to deal with the problem. This is absolute incompetence - the store is not responsible for the goods sent, shifting it to the client!!! The store's policy is to submit the order and forget about it. And all problems with delivery must be resolved by the client himself

They take their sweet time to get an item shipped. What is the point of pre-order from them if they are taking forever to ship an item?

I am a loyal user of amiami. Until 2023, when they completed the last order, I decided not to use this platform anymore. When I just used it 4 years ago, the platform's rich products and fast shipping service made me feel more satisfied. I'm happy, but now, their laziness is eroding their former business empire. It's so sad.

Uncooperative and inflexible staff. Customer satisfaction should be placed above retailer convenience. In other words, a customer's requests should take priority over a retailer's internal systems and procedures. Customer service 101 states that you should go out of your way for a customer. This is not AmiAmi's approach. Instead, they expect the customer to twist and turn to suit their needs. This is not a good long term strategy. AmiAmi might be popular now, but their general attitude to customers is not sustainable. Look at the ratings on TrustPilot compared to competitors.

Amiami was an OK website to purchase anime figures until recently. It's just getting worse and worse. At first, they refuse to compensate for shipping damage. Then they list an open box and box damaged item as A/B because they states that one sticker on the box is still intact. In fact, the other two stickers are already opened and the one still intact was not even at its original spot. Now they shipped me one figure listed as B/B. And the figure box was water damaged and totally changed shape.....Should be listed at most as B/C, seriously, Amiami? I think they really don't need our business now!

Well, it's not the worst but compared to other online shops it IS really slow with its shipping. There are updates and thank-yous for patience on their website. Still, up to 5 weeks of delay for Air Small Packet... a bit too long. Nevertheless, I'll continue shopping with them because the prices are reasonable (especially for nendoroid outfits) and the selection is great. The costumer service is responsive. I asked them to divide my huge April-2024 order into 3 smaller ones because I don't want to be hit with a massive customs fees, and they did it, no problem. When I wanted to cancel an order, they did it as well, but I did get a notice that if that happens more often, I will be banned. Overall, it is a good shop, but their policies are a bit too strict.

Also, it's really important to read any "before you shop" manuals in such shops. AmiAmi is upfront with its restrictions and other rules, so I'm surprised that some reviews here complain about things that have been clearly stated since the beginning.