AMP Groep Reviews 

It was very good to deal with you and I am happy of your service thanks

I have an appointment with a good gentleman to sign for verification about uber!!!

AMP group's delivery service is one of the worst experience. I took leaves from office again and again thrice just to wait to receive the package, with no delivery of my package. The delivery agent only gives a call for half a second. Call gets disconnected immediately. Their customer care is as bad as their delivery agents. I had to wait for more than half an hour. The customer care promised they will call from the AMP office when the delivery agent starts his journey to deliver my package; this way the delivery agent can't use his dirty trick. But I did not get any call from the AMP office. Agent called and disconnected immediately for the 3rd time. I would not recommend anyone to use their service.

Everything is done very professionally. I appreciate the way that they don't waste your time and try to give very useful estimates of the time they will arrive. Couriers are also very professional, fast, and friendly.

unprofessional company, I rescheduled twice, and twice they failed, they say they were at the address, they don't even call or ring the doorbell. lack of respect and professionalism. terrible company. and when you talk to them they can't do anything, untrustworthy company

Fast and reliable in person I'd check service. Thanks brother

Hi, Had the worst experience with a very rude and obnoxious Courier / Delivery guy.

He requested to get my residence permit or identification card to verification.

Then he requested my "bank pas" (bank card) witch I said its I’m my bag around the corner let me go and fetch it pls.

Het then started to argue that it’s not acceptable and I needed to present it on my opening of the door. I told him that the time he took to lecture me I could have got it already.

He turned around and left without delivering my goods while he had all the documents in his hand.

A customer relationship representative also called and told me that his colleague didn't do anything wrong so he covered as far as he can for his college and told that he left because he felt unsafe.

I felt unsafe in the way he treated me as a customer!

Ridiculous to say the least!

UPDATE: I just spoken to a representative of the product that was to be delivered to cancel my order and it seems like this is not at all an isolated incident in regard to delivery's.

Perfect experience! On time, friendly and you can pick time and date.

Worst experience ever!!!!!
1st, they went to the wrong address; the delivery guy called me stating he would arrive in 2 minutes and I told him I was at home and waiting for him at the door. He never arrived, and later, I found he actually went to the wrong address. How can a delivery company go to the wrong address!!!! Then, when discussing with customer service, they agreed to retry the delivery in 2 days and later I saw they wanted to charge for that. I had to once again reach customer service, and they agreed to remove the charge. On the 2nd delivery attempt, they got my name wrong on the system and it was not matching my ID, I totally understand it is part of their job to ensure the data is matching, but rather than trying to resolve the data mismatch the order was canceled, and I lost a good deal I got from black Friday. I understand they can cancel the order after 2 failed attempts, but the 1st delivery attempt was their mistake. The second delivery attempt was due to an issue on Odido. This is outrageous; what is the meaning of customer service if not handle this kind of thing? Believe me, I will never purchase anything that gets involved with AMP ever again. You order something to be delivered at home, thinking of the comfort, but all I got was frustration.

UPDATE: If you understand the mistake, you could rectify the error and deliver it rather that just cancel the order, so now I have lost the black Friday deal. I can no longer order and get the same deal.

shocking experience
This morning I had a delivery appointment from AMP Groep for a phone swap agreement with an insurance company. The delivery employee was extremely rude he was not able to wait for me to put all the settings into my new phone. he just took it and told me he could not wait. Now I don’t have anything anymore. My sim is gone and all my stuff that I had in my phone. I am so sad about it

I am so disappointed with their service they are the worst by far. I arranged second of November for delivery of my phone on second of November they called me and told me it's not possible to deliver your phone from Odido because their POS is not working then they arranged another delivery for 9th November I canceled my plan to just be home for the delivery someone called me on 9th November he said I'm in front of your house and I stayed there for 10 minutes then they sent me an email to tell me my order got canceled.
SO DISAPPOINTING

The service of this company is below any standard. They came Wednesday to deliver my phone and I was home (took a day off) but they were at the wrong adres, by my neighbours. They haven’t called or did any effort to find the right adres.

Today I took off again and was home, the entire morning in the garden up front, still they were at the neighbours AGAIN. And no call, I saw the driver drove away, but he didn’t stop there customer service didn’t help in anyway I called right away, but they didn’t wanna call him and sent him back. Again no effort has been done to find the right adres, and than the blame is put on me because Google maps is wrong, what if you check is not even wrong if you do the right adres. The service and the delivery is below what you would expect from such expensive delivery.

You would expect something better, but this is now 2 times, and I don’t see this go well if I make a new appointment for what I would have to take off and iam not going to get those days back as a freelancer and no flexibility or any solutions has been offered.

Really bad experience the delivery guy didn't want to complete my order (iPhone 15) coz apparently it's missing some info he suggests to me call the to Kpn lol! how can I? if I don't have any phone that's why I bought it which he couldn't delivery to me. Wasted lot of time expecting my package.

I had a terrible experience with you and your irresponsible and horrible team.
I was waiting for my order from Odido yesterday, for 3 hours, they didn't deliver it, and then sent me an email that my order was transferred to shop and it's been cancelled!!!!
Moreover when I called for the customer service, nobody was answered.
You are one the most irresponsible companies that I have known in the Netherlands!!

The driver called me to come to the metro station which was 5 minutes away from my house and told me to hurry up.
When I came he was too uneducated to read my ID and refused it

Worst service ever. Got insulted by the delivery driver because he can't read my ID

I had an extremely frustrating experience with AMP Groep while waiting for the delivery of an iPhone I ordered as a birthday gift. The delivery window I received was 3-4 hours during a workday, so I carefully rearranged my day and canceled all the meetings that I had at that time window. I also planned the entire birthday party based on the day that I was suppose to receive my order.

However, to my shock, I received an email saying the delivery was “unsuccessful” and that I had to reschedule! no phone call, no one knocked the door, just an email!

This caused major disruption since the earliest new delivery time was four days later (From Friday to Tuesday), which completely ruined the birthday plans.

What made matters even worse was the incredibly irresponsible, irrational, and unhelpful customer support. When I contacted them, they insisted the delivery person was at my address based on their GPS data, but living in a complex building, this doesn’t guarantee they actually contacted me or rang my doorbell.

Despite explaining this, they refused to take any responsibility or offer a solution. At one point, support mentioned they had a photo proving the driver contacted me, but when I asked to see it, they changed their story, claiming it was just a picture of my door.

When I wanted to submit my review, I noticed many others have had the same issue—delivery drivers not even trying to do their job properly. It’s disappointing that AMP Groep doesn’t take this seriously despite so many negative reviews. Once and for all, GPS data and a picture of the front door CANNOT serve as proof that your employee actually attempted to deliver the package.

This level of service is completely unacceptable. The lack of proper communication, false claims, and refusal to correct their mistake has left me deeply dissatisfied.

Terrible delivery experience. In-stock item delivered in almost 2 weeks. After waiting more than 10 days the delivery guy did not properly ring the bell and left. I will not order from any company using this delivery service.