Amunra Reviews 

533
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful and efficient staff, with several individuals praised for their guidance and kindness during support interactions. Reviewers also find depositing funds easy and seamless, describing the platform as having smooth games and an enjoyable user experience. However, some customers noted significant delays in withdrawals, experiencing prolonged waiting times, and a verification process often requiring multiple document requests. Additionally, a number of people report receiving generic, copy-pasted responses from customer support, or having accounts closed without clear explanation, sometimes preventing access to winnings.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting significant delays in withdrawals, sometimes... See more

Customer service

Users describe ambiguous interactions with customer service, with many experiencing significant frustration... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, kindness, and... See more

Service

People report ambiguous experiences with service, with some customers expressing high satisfaction, noting... See more

Response time

Consumers express significant dissatisfaction with response times, particularly regarding withdrawals and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

my withdrawal was delayed but they finally payed me 3 withdrawals in one time so they do pay just takes time.

Company replied

Rated 2 out of 5 stars

Title: Withdrawal eventually paid but took 73 days My withdrawal was eventually paid, however the process took an extremely long time and involved repeated verification rounds. Timeline of t... See more

Company replied

Rated 5 out of 5 stars

Amunra is genuinely one of the only good Australian online casinos, I've tried many, many casinos such as Rocketplay, Spinbet, Spinfever ect and none of them even come close to the level of service Am... See more

Company replied

Rated 5 out of 5 stars

I reached out to support because I wasn’t sure how to upload my documents properly, and Emily guided me step-by-step. She explained everything clearly, reviewed my files right away, and my account was... See more

Company replied



Contact info

3.3

Average

TrustScore 3.5 out of 5

533 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(533)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are grubs

They are grubs, don't spend a cent on these dodgy mutts , the Gov needs to shut these people down for false advertising.

31 March 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Closed my account as soon I got an withdrawal was just waiting to be verified and got closed

19 March 2024
Unprompted review
Rated 1 out of 5 stars

curacao scam like almost all casinos…

curacao scam like almost all casinos from there,

closing an account takes forever aswell,it should get instant closed but they try to get you to spent even more on this rigged site,all rabidi group casinos are like that,i know what im talking about, i tried 5 of them and was stupid to not check that its the same group.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Withdrawls are slow but i have received…

Withdrawls are slow but i have received some good amount of money for past few months once i had withdrawn 600 they should just make the withdrawl a lilttle faster that’s the only thing i want from them Amunra if you’re seing this please i have withdraw of 1000 right now can you make it quick
Lots of love❤️ Ming

30 January 2024
Unprompted review
Rated 1 out of 5 stars

3 times I’ve requested a withdrawal and…

3 times I’ve requested a withdrawal and 3 times it’s been cancelled by them. Customer service is a joke. They just give you the run around. Do not use this site, they will not pay out.
Update make that 4 times. No customer service. Keep getting the run around.

24 January 2024
Unprompted review
Rated 4 out of 5 stars

Great selection of games

Love the selection of games, some of my favourite on this site, after making a couple of deposits had a few good wins. Withdrew some of my winnings which took about 2 days to complete. I was worried this was scam site after reading the reviews while waiting for my withdrawal to be processed, I've unfortunately come across a couple of scam sites over the last few months, But everything seems good so far.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Good fun

Won. Had some marathon game playing also. Was told withdrawal would take 24hours and it was a little longer but am just waiting on my bank end.
It left casino at 4.30am AEST and it's Saturday here.... Xmas and boxing day bank closure so gotta wait til Wednesday before bank opens.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Dont ever put money on this casino.

Dont ever put money on this casino.. THEY litterally go inside my ACCOUNT cancled my request for 500euros took 350 and left 150 for me.. Nobody gives a fuckk ofcourse the the 24/7 chat so rip.. THEY can take your money like that.

22 December 2023
Unprompted review
Amunra logo

Reply from Amunra

Αγαπητέ πελάτη,

Σας ευχαριστούμε για τον χρόνο που διαθέσατε και εκτιμούμε το γεγονός ότι μέσω της κριτικής σας θέσατε υπόψη μας την απογοήτευσή σας.

Ζητούμε συγγνώμη για την ταλαιπωρία που μπορεί να σας προκάλεσε και λυπούμαστε που η εμπειρία σας στην πλατφόρμα μας δεν ήταν θετική από αυτή την άποψη.

Σας ενημερώνουμε ότι η κράτηση στον λογαριασμό είναι σύμφωνη με τους Όρους και τις Προϋποθέσεις μας:
Το μέγιστο ποσό που μπορεί να αποδεσμευτεί από το μπόνους θα είναι ίσο με το 5πλάσιο του αρχικού ποσού μπόνους.
Για παράδειγμα: το μέγιστο ποσό που πρέπει να πιστωθεί στο πραγματικό υπόλοιπο από ένα μπόνους 10 EUR θα είναι 50 EUR ή ισοδύναμο σε νόμισμα.
Λυπούμαστε πολύ εάν αυτό προκαλεί ταλαιπωρία, ωστόσο ακολουθούμε τις κατευθυντήριες γραμμές για τους Όρους και Προϋποθέσεις.

Επαναλαμβάνοντας τη λύπη μας σχετικά με τη μη θετική εμπειρία σας, σας υπενθυμίζουμε ότι αν πιστεύετε ότι χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, μπορείτε να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat (ενεργή 24 ώρες την ημέρα, 7 ημέρες στις 7) ή μέσω e-mail: support@Amunra.com παρέχοντας όλες τις λεπτομέρειες που θεωρείτε ότι μπορεί να είναι χρήσιμες σχετικά με το πρόβλημα που αντιμετωπίσατε.

Σας ευχαριστούμε για τον χρόνο και την κατανόησή σας σχετικά με το θέμα!

Η ομάδα της Amunra.com

Rated 1 out of 5 stars

SCAM

SCAM! SCAM! SCAM! Stay far far away..this is not a legit reputable casino, made account and deposited $50 worth of ripple which went 'missing'. Its been 3 weeks and still no responss. 24/7 chat keep saying they will escalate thr matter and ask the finance department to hurry up but its all BS. If you like losing money these are your go to guys.

6 August 2023
Unprompted review
Rated 1 out of 5 stars

One og the worst casinoes i have ever…

One og the worst casinoes i have ever played out of hundreds.
Opend an accaount and made a deposit to get first deposit bonus. Did not get the bonus. The Chat told me the administrator said i can not have the bonus. So its straight out scam. Dont play there.

8 August 2023
Unprompted review
Rated 1 out of 5 stars

Very worst service...

Very worst service.... the customer support agent treat like they are boss and controlling us... never made withdrawal but i will never deposit here again...

21 May 2023
Unprompted review
Rated 2 out of 5 stars

Good selection of games BUT!

**didn't play or register just checked the site and this is my review*** Will give them two stars until they prove they are legit and register in Europe. So Checked around the games, good wide selection the site looks good too. BUT this is not a real reputable casino it's just an affiliate based in Curacao woohaa you can start any company there based on an address of any McDonald happy meal box on any street over there!! . So they can take your money and you have no one to complain to not even the King of The Netherlands can help you. if they can register in Europe then there is a chance to go after your winnings. was going to play here but from my own experience with online casinos I would avoid this one until they build a good reputation here or just go to Malta and register just like all Casinos at least you can have a chance to chase something or open dispute.

4 January 2023
Unprompted review
Rated 4 out of 5 stars

Slow but ok

Withdrawal took quite long, but after a message to 24/7 chat I had my money in a few days. Some of the games do not work very well on android phone, but overall I would say I might play here again.

27 December 2022
Unprompted review
Amunra logo

Reply from Amunra

Hi Anne,

We are happy to hear that our support team was able to help you. We are constantly working to speed up our transactions and improve the quality of our mobile version. We wish you a successful 2023!

Kind regards,
AmunRa team

Rated 1 out of 5 stars

WARNING... this casino is NOT LEGIT and your winnings will not be paid to you

WARNING DONT PLAY THIS SITE... IT IS NOT LEGIT!!!! YOU WILL NEVER BE ABLE TO CASHOUT FROM THIS SCAM SITE

Here is my story:
I tried this site 2 weeks ago and I did a deposit.. which was around 100 USD in my local currency. I managed to wager the first deposit bonus plus I had some nice wins so I built up my balance to around 650-700 USD. When I tried to cashout my winnings I should have selected a withdrawal option but there were no withdrawal option available for me. I contacted the live chat and they confirmed to me that there was a technical issue and the technical team will come back to me once it is resolved. I waited a few days I got no reply so I sent a note to the support team and asked for an update. They informed that there is no update as yet I need to wait more.
A day later I asked for an update again... they said I had had some unfinished games that was why I did not have any any withdrawal options... and cashout should work now. But when I tried it was the same... I still couldn't initiate the withdrawal. So I contacted the support team again and ask them to manually transfer my balance to my Neteller account or to my bank account but they completely ignored my suggestion. Then I decided to lose intentionally half of my balance in the hope of that they will payout my winnings if it is a smaller amount, but obviously it was just a false hope. After a few back and forth emails they come back to me again with the same pointless idea that I had some unfinished games that's why I am not able to initiate any withdrawals... which is funny because a few days earlier they confirmed it themselves that they found some unfinished games in the system and they finished them all manually for me so I had no unfinished games left. That was the point when I gave up and realized I will never get any money out of this scam site. I still have around 300 USD balance probably I will just put it on the ZERO in live roulette and lose it in 1 go and forget this scam site forever.

Reply to AmunRa:
I am not reassured about anything on your scam site. You are giving me this reply here but just FYI the ISSUE HASN`T BEEN SOLVED YET.... it is still impossible to request a cashout from your site....so yeah it is very reassuring.... with your reply you just justify why noone should ever play here. If you post a reply like this then at least take the effort to fix the issue first.
I flagged the problem many times to live chat and to support team... and they simply didnt care at all. Not having any cashout option is a huge issue which should have been taken seriously, but this casino simply didn't care. It was a torture to get a simple reply out of the support team with 24 hours waiting between each email... and all of the reply was some kind of standard copy & paste nonsense... I saw zero commitment towards resolution.. the issue is still open after weeks... and I personally believe that it is intentional in order not to pay my winnings to me. I play on many sites and this is the first casino where cash out options are completely switched off... and support team doesn`t care at all about solving the problem... in fact the live chat just wanted to get rid of me as soon as they could and close the chat on me. It is not really reassuring so I really WARN ALL FUTURE PLAYERS NOT TO PLAY IN THIS CASINO.

30 October 2020
Unprompted review
Amunra logo

Reply from Amunra

Dear Player,

Thank you for taking the time to provide this review.
We highly appreciate feedback from our clients and value your opinion, because it helps us to provide even better service.

We would like to apologize for the technical inconvenience which you have faced.
You can rest assured, that we are doing our best to avoid any such situations in the future!

Should you have any concerns or questions, please feel free to contact us at any time as we are here for our players 24/7.

Sincerely,
AmunRa

Rated 4 out of 5 stars

good casino perfect game promiotions…

good casino perfect game promiotions verry good super

26 October 2020
Unprompted review
Amunra logo

Reply from Amunra

Dear Player,

Thank you for time taken to provide your feedback.
We truly appreciate it and do everything possible to improve our service even more.

We wish you good time and big winnings in our casino!

Best regards,
AmunRa.com

Rated 2 out of 5 stars

Amunra casino withdrawal

Im a swedish player and none of the top providers are avaible..did a deposit with trustly/bankid wich the Faq on the site states is a "instant withdrawl". It shouldnt require any further id check, thats the point with trustly.. Been 20h since i made the withdrawl and support claims that they might have to wait for financial department,(their own faq says that only withdrawls of 1000€ may have to be checked. Mine is 400..Note that their website states that trustly is instant both deposit/withdrawal but apperently not. I will post as soon i hear from them

13 June 2020
Unprompted review
Rated 1 out of 5 stars

The casino itself works good and offers…

The casino itself works good and offers good gameproviders.

However when it comes to casinos withdrawals are key as well...
These are terrible here, in fact I wonder if i will ever get mine.

It takes three days to request your documents. It’s not possible to send these earlier even at own request, after sending the documents it takes 3 days to check these..... and in addition it can takes another 3 days after the documents have been checked to process the withdrawal.

In my case the validation was the same day, so i had good hope.

But my withdrawals where canceled.... Reason I did not forfill the wagering yet.
There own website shows i did, balance bets shows I did but the system says I didn’t.

So I can see i placed over 5K in bets, support can see it, but the system tells i only bet 800€... so i have to wager more, although any additional wager will also mot be added to the wagering....

Scam casino, stay away at all costs

12 May 2020
Unprompted review
Show reviews in all languages. (533 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look