Runnymede Court, 26th July 2026 From the very first day of meeting the manager I felt very comfortable and welcome which is the reason I felt at ease in getting all the information of Runnymede C... See more
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I used to work for the old Hanover housing Association before Covid so when I needed the place to live in in my old age, I looked to Anchor Hanover and found a place in Chippenham where i have now l... See more
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I was informed on a Wednesday that a 1 bed flat had become available. I phoned that day to make an appointment to view and had the viewing the following day. I asked if i could mull it over at the wee... See more
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Do not live at Wesley court the noise constantly banging of bin room doors flat doors anchor do not care now they want tenants to pay extra weekly to pay the new scheme manager extra wages..Anchor is... See more
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Company details
- #2 of 2 best companies in Retirement home
- #7 of 9 best companies in Housing association
- #10 of 13 best companies in Non-profit organisation
- #4 of 4 best companies in Retirement village
- #11 of 15 best companies in Retirement Scheme
- #21 of 22 best companies in Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
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All went smooth apart from a few…
All went smooth apart from a few repairs needing doing
20 April 2026
Reply from Anchor
Hi Sheila, thank you for your feedback. We’re pleased to hear things went smoothly overall, and hope you got the repairs sorted - check in with your manager if you need any further support. We wish you continued happiness in your home!
I really really like it in my new flat…
I really really like it in my new flat it is so nice to be here and everyone is lovely and the manager is really nice and it lovely I can have my best friend with me my little French bull dog daisy ❤️
22 May 2026
Reply from Anchor
Hi Donna, thank you for your lovely review. We’re really pleased to hear how happy you are in your new flat and that you’ve found everyone so welcoming, including the manager. It’s great to know you’re able to enjoy your home with Daisy too 🐾 We wish you lots of happiness in your new home!
Lee made everything easy and I feel…
Lee made everything easy and I feel safe in my environment 🙏
7 April 2026
Reply from Anchor
Hi Mrs Bushell, thank you for your lovely feedback. We’re really pleased to hear Lee made everything easy for you and that you feel safe and supported in your environment. We wish you continued happiness in your home!
Mandy has managed the move…
Mandy has managed the move exceptionally. She has made the transition from his home of 40 years to anchor housing smooth and seamless by ensuring that his new kitchen and decorating was completed prior to moving in.
She has also sorted out minor repairs in his apartment quickly and efficiently.
My uncle feels settled, happy and comfortable in his new home.
Thank you Mandy and anchor housing for making his move a positive experience.
21 May 2026
Reply from Anchor
Hi Christine, thank you for your lovely review. We’re so pleased to hear that Mandy made the move such a positive experience and ensured everything was ready before your uncle moved in. It’s great to know he’s feeling settled, happy and comfortable in his new home. We’ll be sure to pass on your kind feedback. We wish you lots of happiness in your new home!
Anchor housing association is FIRST CLASS
ANCHOR IS A FIRST CLASS HOUSING ASSOCIATION. I LIVE IN OAKWOOD COURT IN MIDDLESBROUGH.AND THE ACCOMMODATION IS SUPPORTED ACCOMMODATION. PEOPLE WITH PHYSICAL HEALTH PROBLEMS AS WELL AS MENTAL HEALTH PROBLEMS SUCH AS PTSD, ARE FULLY SUPPORTED. THANKYOU TO ANCHOR FOR ALL THE REALLY GREAT SUPPORT .
21 May 2026
Unprompted review
Reply from Anchor
Dear Maxine,
Thank you so much for your kind words. We’re really pleased to hear how supported you feel at Oakwood Court, Middlesbrough, and that the team are making a positive difference for you. Your feedback means a lot to us.
Fresh Start
I have recently moved into my flat in
St Augustine Court
Bolton BL2 2EF
The help given to facilitate my smooth joining of this community has been greatly appreciated
9 May 2026
Reply from Anchor
Hi Audrey,
Thank you for sharing your experience. We’re really pleased to hear that your move into St Augustine Court has gone smoothly and that you’ve felt well supported as you’ve joined the community.
We noticed the 1‑star rating and wondered if this may have been left in error. If so, you’re very welcome to update it. If not, please let us know how we could do better. Either way, we wish you lots of happiness in your new home.
Impossible to communicate with. I give up.
Have been trying to get some information for weeks. Emails don't get answered, you chase them up and get told they'll be in touch and ask for information, you provide it and get ignored. Disgraceful.
22 April 2026
Unprompted review
Reply from Anchor
We’re sorry to hear about your experience and understand how frustrating this must feel. We’d like to make sure this is looked into properly. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk, who will be able to review this with you. We've also asked for further details in the meantime in case we can chase up any existing complaints you have with the team.
Tenants are treated with contempt
Tenants are treated with contempt. Not listened too. Complaints team are not interested in putting things right, reviewing policy or even treating people with common courtesy. Kitchens and bathrooms are installed with no consideration of peoples needs, height weight disabilities or preferences. Then the tenants have to pay over a long period through their rent. Whilst managers and cleaners are often superb, head office and senior staff and Anchor policy are unprofessional and ineffective. Anchor have also recently changed their policy on transferring to other schemes so if you are unhappy you’re stuck there
13 May 2026
Unprompted review
Reply from Anchor
Hi Linda, We’re sorry to read about your experience and how you feel. We do take concerns about how residents are treated and listened to seriously. If you have an existing complaint, it would be helpful if you could share any further details — including a reference number if you have one — so this can be followed up properly. We have asked for more information on this. Otherwise, please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk.
We also understand your concerns about recent changes to our transfer policy. These updates were introduced to ensure homes are allocated to residents with the most urgent housing needs, such as mobility or care requirements. If you’d like to explore options such as mutual exchange or request a reassessment of your circumstances, please contact our Customer Hub on 0800 731 2020.
My 97 year old aunt no bathing facilities for 7 weeks.
My aunt who is a resident at St Peter’s Court in Cirencester has been without a shower for over 5 weeks. Despite 5 visits, all a week apart, by incompetent tradespeople the shower has remained out of order. I have written to Anchor and other than an automated response have heard nothing. We have now been told that the repair will not happen for another 2 weeks. How can Anchor justify leaving a 97 year old woman without full body washing facilities for 7 weeks, pathetic.
19 May 2026
Unprompted review
Reply from Anchor
Hi Kim, we’re really sorry to read about your aunt’s experience and understand how upsetting this situation will have been. We're told the repair was completed yesterday, and a manager will be in touch to check that everything is now working as it should.
If you'd like to follow this up further and address any concerns, please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk so they can support.
Reply from Anchor
Hi Nicos, Thank you for your kind feedback. We’re really pleased to hear you’ve found the team friendly, helpful and well organised. We wish you continued happiness in your home!
Great communication , excellent staff
Great communication , given a warm welcome by Jackie at Castledene , who went through the whole process of what to expect when moving in, Very personable and made the daunting task of moving when you are 87 yrs old a smooth experience.Lovely clean building and the gardens are kept beautiful.
14 April 2026
Reply from Anchor
Hi Jules, thank you for your lovely feedback. We’re really pleased to hear you received such a warm welcome from Jacqui at Castledene Court and that she helped make your move-in experience smooth and reassuring. It’s great to know you’re enjoying the clean building, beautiful gardens and excellent communication. We wish you lots of happiness in your home!
Excellent, I’m very happy
It's a very beautiful place and I'm very happy to live there. Everything is excellent especially the staff and manager
17 May 2026
Reply from Anchor
Hi Selma, thank you for your lovely feedback. We’re really pleased to hear how happy you are living there and that you’ve had such a positive experience with the staff and manager. We wish you continued happiness in your home!
Reply from Anchor
Thank you for your lovely feedback. We’re really pleased to hear you’re happy with your flat and the support you’ve received. We wish you continued happiness in your home!
I enjoy living in anchor property
I enjoy living in anchor property . They care for the repairing of the housing and well being of the person living in it . I have lived in anchor property for fifteen years before and I was very happy living there for those years .
16 May 2026
Reply from Anchor
Hi Felicity, thank you for your lovely review. We’re really pleased to hear how much you enjoy living in an Anchor property and that you feel supported with repairs and your wellbeing. It’s great to know you’ve had such a positive experience with us over the years. We wish you continued happiness in your home!
The manager was so welcoming and made…
The manager was so welcoming and made the move a lot easier
29 April 2026
Reply from Anchor
Hi Mrs Harding, thank you for your lovely feedback. We’re really pleased to hear the manager made you feel so welcome and helped make your move easier. We wish you lots of happiness in your new home!
I was made welcome from the very start
I was made welcome from the very start, by everyone
1 May 2026
Reply from Anchor
Hi Mr Nawrocki, thank you for your kind feedback. We’re really pleased to hear you felt welcome from the very start. We wish you lots of happiness in your home!
Reply from Anchor
Hi Steve, thank you for your feedback — we’re glad you’re happy. We wish you lots of happiness in your home!
A Place of peace
The staff is very helpful and kindly.
Good service.
A very quiet place and the residents are very friendly.
15 May 2026
Reply from Anchor
Dear Nathma
Thank you for your kind feedback. We’re really pleased to hear you’ve found the staff helpful, the service good, and that you’re enjoying the peaceful atmosphere and friendly community.
We wish you continued happiness in your home!
Olivia is a fabulous manager
Olivia is a fabulous manager - welcoming, approachable and empathic.
The whole process of moving in was fully explained and easy to do
1 April 2026
Reply from Anchor
Dear Gabby,
Thank you for your lovely feedback. We’re so pleased to hear how welcoming, approachable and empathic Olivia has been, and that she made the move‑in process clear and easy for you.
We wish you lots of happiness in your new home!
Had a very positive experience withLisa…
Had a very positive experience withLisa our location manager she made our transition from Windsor very easy.
Nothing was too much trouble for her
She was always pleasant and smiley and made us feel very comfortable.
2 April 2026
Reply from Anchor
Dear Jeanette,
Thank you for your lovely feedback. We’re delighted to hear that Lisa, your Location Manager, made your move from Windsor so smooth and stress‑free. It’s great to know her friendly, positive approach helped you feel comfortable and supported throughout.
We wish you lots of happiness in your new home!
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