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Andertons Music Co. Reviews 

2,397
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,647 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality products, often noting their excellent condition and setup upon arrival. Many people appreciate the efficient delivery service, with items frequently arriving quickly and well-packaged. Reviewers also highlight the exceptional service and the helpful, knowledgeable staff who ensure a positive purchasing journey. Consumers find the pricing competitive, offering good value for their purchases. However, some customers also noted occasional issues with product condition, such as damage or needing setup adjustments upon arrival. A few other people also felt that delivery could sometimes be problematic, citing instances of delays, mishandling, or items arriving damaged during transit.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the exceptional quality and condition of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, great, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their efficiency, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and a good value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more

Rated 5 out of 5 stars

I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more

Rated 5 out of 5 stars

With global supply issues and seriously limited availablility of stock for certain purchases, Andertons kept me informed every step of the way and offered options should that have been useful. When de... See more

Rated 5 out of 5 stars

Guitar arrived in pristine condition within a few days of sorting out import duties but unfortunately had some issues with the wiring harness. My local shop was able to get everything sorted for about... See more


Company details

  1. #30 of 44 best companies in Musical instrument shop
  2. #4 of 4 best companies in Drum Shop
  3. #12 of 15 best companies in Guitar Shop
  4. #4 of 4 best companies in Piano Shop
  5. #7 of 8 best companies in Used Musical Instrument Shop

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,397)

1,711 reviews in the last 12 months

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Rated 4 out of 5 stars

Used item was in fantastic condition

Used item was in fantastic condition, good price and quick delivery. However have to drop a star due to being charged about £11 to deliver despite stating free delivery. It stated this was due to a remote location, Hoghlands and Islands which we are definitely not. Even if this small item was posted by Royal Mail it would not have been so expensive.

27 July 2026
Rated 5 out of 5 stars

Excellent service

I've purchased a number of items from Anderton's now and the service has been excellent. When there have been issues (rare) they have responded to my queries and resolved them swiftly.

I'll be back for more gear!

24 July 2026
Rated 5 out of 5 stars

Fast and easy order

Product was simple to order and pay for online. Delivery was next day and whole process was quick simple and trouble free. Would use Andertons again

26 July 2026
Rated 5 out of 5 stars

No nonsense, efficient service

No nonsense, dependable service. Goods are often in stock - they're well packaged and dispatched promptly. Also, there's none of the delays inherent when ordering goods from suppliers in mainland Europe.

Andertons are one of my 'go to' trusted suppliers.

7 July 2026

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