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Andertons Music Co. Reviews 

2,392
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,647 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality products, often noting their excellent condition and setup upon arrival. Many people appreciate the efficient delivery service, with items frequently arriving quickly and well-packaged. Reviewers also highlight the exceptional service and the helpful, knowledgeable staff who ensure a positive purchasing journey. Consumers find the pricing competitive, offering good value for their purchases. However, some customers also noted occasional issues with product condition, such as damage or needing setup adjustments upon arrival. A few other people also felt that delivery could sometimes be problematic, citing instances of delays, mishandling, or items arriving damaged during transit.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the exceptional quality and condition of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, great, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their efficiency, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and a good value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more

Rated 5 out of 5 stars

I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more

Rated 5 out of 5 stars

With global supply issues and seriously limited availablility of stock for certain purchases, Andertons kept me informed every step of the way and offered options should that have been useful. When de... See more

Rated 5 out of 5 stars

Guitar arrived in pristine condition within a few days of sorting out import duties but unfortunately had some issues with the wiring harness. My local shop was able to get everything sorted for about... See more


Company details

  1. #30 of 44 best companies in Musical instrument shop
  2. #4 of 4 best companies in Drum Shop
  3. #12 of 15 best companies in Guitar Shop
  4. #4 of 4 best companies in Piano Shop
  5. #7 of 8 best companies in Used Musical Instrument Shop

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,392)

1,712 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought as B-Stock

Bought as B-Stock, great guitar with very small ding. Plays fantastic, sounds great. Was here in under a week (Central Europe). Will buy again - thanks!

22 July 2026
Rated 5 out of 5 stars

Reliable and efficient

I live 300 miles from Andertons but never hesitate to order whatever I need. Though not necessarily the cheapest, in my experience they are 100% reliable and I'm always impressed how quickly my purchases have arrived. The staff too have always been efficient and helpful.

23 July 2026
Rated 5 out of 5 stars

I have purchased from Andertons Music every thing associated with building my pedalboard, from the Pedaltrain board to pedals. My last purchase was a EMG DG20 loaded pickguard.

I have purchased from Andertons Music quite a few times now for a few years to be honest, mainly online because I live in South Yorkshire (Doncaster).
I have alway's had very informative communication with whoever has answered any questions that I've asked them when I have phone with enquiries about products.
Their delivery service is excellent and the iterm/items arrive quickly and undamaged. Almost everything that I want is in stock even if it's the last one available.
I can highly recommend Andertons Music for their excellent service with exceptional combination of their experience and communication which in turn makes for a pleasurable experience.

23 July 2026
Rated 5 out of 5 stars

Knowledgeable and honest the guitar I…

Knowledgeable and honest the guitar I ordered had been on display I was contacted and informed by the staff of this and was told it had been checked and there were no marks or scratches but could cancel my order. The guitar is perfect and delivered on time. I can’t fault Andertons they are a great shop.

23 July 2026
Rated 5 out of 5 stars

The fact that Lee Anderton makes sure…

The fact that Lee Anderton makes sure people who purchase their products will receive them quite fast.
In my case, delivery was much faster than any of the local parcels here in the US. I purchased a left handed sire bass I couldn’t find anywhere in the US. A v5 24 fret 5 string ! Love the bass !
Thank you Andertons!

11 July 2026
Rated 5 out of 5 stars

Happy US Customer!

Recently purchased an Ibanez Iceman from Andertons, inquired prior as I'm located in the US, finish only available in the EU. Couldn't be more pleased, huge hats off to Jackson Green in particular--Jackson and the team absolutely went above and beyond to answer any questions, check the instrument before shipping, and clear care given to packing. Arrived without any issues, again extremely pleased with the entire experience thanks to Jackson Green and Andertons. Thanks so much guys!

6 July 2026
Rated 5 out of 5 stars

flexible midi control!

i did my research, looked at the Andertons site and they had the MP8 Pro by Morningstar in stock, i had several £££s of loyalty points i had saved up, so ordered it with a bit of a discount too!

delivery was a couple of days, and is is a great piece of kit!

4 July 2026
Rated 5 out of 5 stars

Had a great experience

Had a great experience. Team was super helpful and helped me find the best one of the model I got. I was sad that the model I wanted was out of stock only to see it back in stock after I returned home, but I'm from the US so there's not much to be done about that.

7 July 2026
Rated 5 out of 5 stars

Impeccable as always

Absolutely impeccable as always - perfect packaging, everything arrived without a single issue and on time. This is probably my 6th or 7th purchase from Andertons, and won't be my last!

22 July 2026
Rated 5 out of 5 stars

Recommended!

I traded in 3 guitars for 2 new ones plus a couple of crash cymbals. Paul and Chris in the high end guitar room are super friendly and helpful, great cup of tea also, cheers! Paul especially is very knowledgeable about the guitars they sell, I first met him at Andertons when I first bought a guitar there in 2021, Paul I think specialises in high end guitars, he’s the resident expert I believe.

I really like Andertons, it’s probably my favourite music shop. I met Capt. Lee once a couple of years ago, he happened to be walking through the shop when I recognised him from their YouTube videos and said hello. He was very friendly and took the time to chat for quite a while, we talked music, guitars and stuff. I left most impressed that Andertons appear to really value their customers.

25 June 2026

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