Good service. I had some issues with my order. Felix from the customer service team helped solve the issue fast and warmly followed it up. Thanks Felix!
Company replied
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See what reviewers are saying
I purchased a Ferm Living Kona Bookcase from AndLight for over £500. Within a week of placing a dry plant pot on the surface, a permanent dark stain appeared on the veneer — suggesting the surfa... See more
Company replied
Great prices, great service and fast shipping! I received a lamp from &Tradition which was bent, probably something stood on it during transport or it got jammed between some heavy packages. I ma... See more
I Bought a pair of shelves and they were packaged nicely and arrived quickly. But sadly despite the good packaging, one arrived a bit damaged and it was in a place difficult to fix. I reached to the c... See more
Company replied
Company details
Written by the company
ANDLIGHT - Your Home Should Feel Like Home. Hos AndLight forener vi æstetik, kvalitet og funktionalitet i et kurateret udvalg af belysning, møbler og boligtilbehør fra nogle af verdens mest anerkendte designbrands. Vi er stolte af at være en autoriseret forhandler af både klassiske og moderne designikoner - med fokus på både private kunder og professionelle indretningsprojekter. Vores mission er at inspirere og rådgive vores kunder med faglig ekspertise, personlig service og god kvalitet. Med base i København stræber vi efter at levere en gennemført oplevelse fra første klik til færdigt indrettet hjem.
Contact info
Nelson Mandelas Allé 16, 2450, København SV, Denmark
- 44 44 62 44
- info@andlight.dk
- www.andlight.dk
3.7
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
fast shipping
fast shipping, carefully packed, perfect delivery, super happy with the purchase
6 December 2021
Unprompted review
Avoid this scam company
Avoid this scam company, delivery delayed several times so cancelled order they are trying to offer a credit note, absolutely ridiculous, now in the hands of PayPal.
1 December 2021
Unprompted review
Reply from AndLight
Dear Mr. Jason Harvey
We are sorry for the experience you have had shopping with us.
The delay in delivering the products to you is very unfortunate. We have to rely on our suppliers and the information we get from them. Unfortunately, we cannot accommodate unpredictable delays in production or in delivery on their behalf. We try to inform you the best we can with the information we have.
Regarding the payment, we only ever withdraw the money from our customers when we ship off the order, unless you pay by bank transfer. When you pay with credit card or PayPal, the amount is only pending until we ship off the order from our warehouse.
The Credit Note you have received is a confirmation from us, proving the cancelling of your order and the cancelling of the pending payment in PayPal.
You are welcome to call or write us back, so we can figure out a solution and we can explain the situation on +45 44 44 62 44 or at info@andlight.dk.
Best Regards
The AndLight Team
I absolutely love my Gubi light but I…
I absolutely love my Gubi light but I think you need to make customers aware that if they are based in the UK there will be import duties to pay. It felt a little dishonest that you did not make clear that the light was coming from Denmark so that the price quoted on the website was not a true price.
25 November 2021
Unprompted review
Reply from AndLight
Dear Jean,
Thank you for your review.
We appreciate your feedback.
In regards to import duties you should not be charged anything. We have a local company registered in UK, which handles import duties.
Please send an email and we will look into the duties you have been charged wrongfully and get it fixed.
AndLight ship to the UK including tariffs without our customer to be held reliable.
Kind regards
Mads // AndLight
Return package for 30€ to Denmark package „got lost“; loss of 580€; no goodwill at all!
Update vom 12.11.2022: Da die Lampe trotz richtiger Rücksendeadresse scheinbar nicht bei andlight ankam, sind 550€ für die Lampe und 30€ Rücksendekosten einfach weg. Keinerlei Kulanz und Entgegenkommen von andlight!
Rücksendung für 30€ nach Dänemark. Und vier Wochen nach Rücksendung warte ich immer noch auf die Erstattung.
Update from 12th November: Despite I returned the lamp to the right address, it seems to have not arrived at andlight. I am now suffering a loss of 550€ for the lamp plus 30€ for sending it back. No goodwill at all from andlight.
Return to Denmark for 30€. And Four weeks after the Return I am still waiting for the refund.
20 November 2021
Unprompted review
Reply from AndLight
Hi Daniel,
Thank you for your message.
Unfortunately, the lamp was returned to the wrong address. It seems that it was returned directly to the supplier and not us, which is why the refund took so long.
Sorry for the inconvenience.
Kind regards,
Andlight
Great service
Fast reply, great service and very helpful team. They keep their word. Product beautiful well wrapped for shipping. Won’t be my last time.
8 October 2021
Unprompted review
I am very enthusiastic !!!👍🏻👍🏻👍🏻
I am very enthusiastic !!!
Super contact -fast shipping -top goods!!!
A more than enthusiastic customer from Bochum
30 July 2021
Unprompted review
Delay of months twice for same product
Delay of months twice for the same product. "I have been promised by the manufacturer that we will receive your lamp by this new date." Identical message second time around. Do like the personal touch in standard messages..
13 July 2021
Unprompted review
Reply from AndLight
Hi Stijn,
Please excuse my very late reply to your review.
I am sorry for your negative experience with us and that we got to comfortable when responding you!
I believe we have improved since then, and hope that your experience would be better today.
Thank you for sharing your experience and providing feedback - we use this to get better.
All the best,
Malou // AndLight
Excellent product and service.
17 May 2021
Unprompted review
Super fin service
26 April 2021
Unprompted review
Perfect!
Received lamp, which I could not find anywhere else, very quickly, and cheaper than other shops. Perfect!
13 April 2021
Unprompted review
Ordered in December 2020 and still not…
Ordered in December 2020 and still not received delivery in March 2021.
Every time I had to contact customer service for an update; very disappointed with the service.
20 March 2021
Unprompted review
Reply from AndLight
Hi Laura,
We’re sorry to hear that you had a negative experience with us several years ago, regarding a long delivery time of your order.
We’re only now replying to your review, and I simply want to acknowledge your feedback and thank you for sharing it.
We’ve grown and developed since then, and we hope that our current service reflects those improvements.
Kind regards,
Malou // AndLight
Fast shipment and up to date…
Fast shipment and up to date information and communication. I recommend this company.
28 February 2021
Unprompted review
Reply from AndLight
Dear Allard van Dam,
I am glad to hear that you have had a good experience shopping at AndLight, and thank you so much for sharing your experience.
We hope we can assist you with lamps again in the future.
Take care!
Best regards
Malou // AndLight
Pay attention to the return policy
Pay attention to the return policy, you have to pay for the shipment to Denmark yourself
17 February 2021
Unprompted review
Reply from AndLight
Dear Julia,
First of all, I am sorry if you have had a bad experience with our return process - this is of course not what we strive for. Therefore, I have contacted you by email regarding this, so we can solve this issue together.
I am looking forward to hear from you.
Best regards
Malou // AndLight
Beautiful lamp!
Beautiful lamp!
Serving customers on the very high lvl!
Quick delivery!
Thank you Andlight!
7 February 2021
Unprompted review
Unable to deliver anything !
Ordered 3 lamps (Kartell - 1200 €) on the 30/12/2020.
Items were supposed to be "available" and delivered within 4 days.
We are on the 1/2/2021. No lamps.
After delivery was postponed 3 times, I received yesterday an email announcing a new delivery date: 02-03-2021.
Customer service unavailable.
Worst experience ever.
2 February 2021
Unprompted review
Reply from AndLight
Hi Thomas,
I am deeply sorry that you've had this bad experience with us, which is far away from the service we aim to provide our customers.
It is a long time ago, and I apologise that we did not respond to you sooner here, however, I want you to know that we value your feedback. It is helpful for us to improve our service.
I trust that we delivered your order and that it has all worked out, and believe that your experience with us would be better today.
Best regards,
Malou // AndLight
Beautiful lamp and good service
Ordered Foscarini Gregg grande a week ago and we received it yesterday. Lamp is great/beautiful and service excellent provided by Andlight! Everything worked as promised.
//lasse / Helsinki
23 January 2021
Unprompted review
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